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Timeshare Opc Jobs (NOW HIRING)

Westgate Resorts

OPC Greeter

Las Vegas, NV · On-site

$12/hr

A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida ... As a Westgate Resorts OPC Greeter (OPC - Off Property Consultant) you will promote Westgate Resorts ...

Westgate Resorts

OPC Greeter

Las Vegas, NV · On-site

$12/hr

A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida ... As a Westgate Resorts OPC Greeter (OPC - Off Property Consultant) you will promote Westgate Resorts ...

Westgate Resorts

OPC Telesales

Orlando, FL · On-site

Company Description Westgate Resorts is the largest privately held timeshare company in the world ... The primary function for the OPC (Off Premises Contact) agent to engage potential customers to ...

Westgate Resorts

OPC In House

Williamsburg, VA · On-site

A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida ... As a Westgate Resorts OPC (Off Property Consultant) you will be the frontline for the Westgate ...

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Timeshare Opc information

What is the difference between Timeshare Opc vs Timeshare Sales Agent?

AspectTimeshare OpcTimeshare Sales Agent
Required CredentialsCustomer service skills, sales experienceSales certifications, customer service skills
Work EnvironmentOffice, call center, or on-site at resortsResort locations, sales offices
Industry UsageCustomer retention, lead generationDirect sales, closing deals
Common Search/ComparisonCustomer service roles in timeshare industrySales roles in timeshare industry

Timeshare Opc and Timeshare Sales Agent roles both operate within the timeshare industry but focus on different aspects. Opc roles emphasize customer service and lead management, while Sales Agents focus on direct sales and closing deals. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are the main challenges faced by a Timeshare OPC when generating leads, and how can they be overcome?

Timeshare OPCs (Off Premises Contacts) often face challenges such as dealing with frequent rejections, attracting qualified prospects, and maintaining motivation in a fast-paced environment. Success in this role typically requires excellent communication skills, persistence, and adaptability to quickly engage potential customers. Building rapport, understanding customer needs, and staying positive despite setbacks can help OPCs improve their lead conversion rates. Team support and ongoing training also play important roles in overcoming these challenges.

What are timeshare OPCs?

Timeshare OPCs, or Off Property Contacts, are marketing professionals who work to attract potential customers to attend timeshare presentations or sales tours. They usually engage with tourists in high-traffic areas such as resorts, airports, or popular attractions, offering incentives like free gifts, discounted tickets, or meals in exchange for attending a timeshare presentation. Their primary goal is to generate qualified leads for the timeshare sales team by encouraging visitors to learn more about vacation ownership opportunities.

What are the key skills and qualifications needed to thrive as a Timeshare OPC (Off Premise Contact), and why are they important?

To thrive as a Timeshare OPC, you need strong sales abilities, excellent communication skills, and a high school diploma or equivalent. Familiarity with CRM systems and lead management tools is often required to track prospects and appointments. Outstanding interpersonal skills, resilience, and persuasive techniques help you build rapport quickly and handle rejection effectively. These skills are crucial for attracting qualified leads, maximizing conversions, and meeting sales targets in a competitive environment.
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Timeshare Opc jobs near you
Supv, OPC

Supv, OPC

Hilton Grand Vacations, Inc.

Wisconsin Dells, WI • On-site

Full-time

Posted 12 days ago

Job description

The OPC Supervisor is responsible for leading and managing a team of OffProperty Contact (OPC) representatives who generate qualified leads for resort/timeshare sales presentations. This role focuses on driving production, ensuring compliance, coaching team members, and maintaining high guest engagement standards in off-site marketing locations.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What You Bring:

  • Previous experience in the timeshare industry
  • Previous experience in leading a team
  • 18 years or older

Team Leadership & Development

  • Supervise, coach, and motivate OPC representatives to meet or exceed lead generation and tour targets
  • Conduct regular performance reviews, one-on-one coaching sessions, and team meetings
  • Assist with recruiting, onboarding, and training new OPC team members
  • Foster a positive, high-energy team culture focused on performance and guest experience

Production & Performance Management

  • Monitor daily, weekly, and monthly production metrics (leads, tours, show rate)
  • Set clear performance goals and hold team accountable for results
  • Implement strategies to improve efficiency, conversion rates, and overall productivity
  • Ensure all team members meet or exceed company KPIs

Operations & Site Management

  • Oversee OPC operations across assigned locations
  • Manage schedules to ensure optimal staffing coverage at all locations
  • Maintain professional and visually appealing marketing booths and materials
  • Coordinate logistics for events, promotions, and staffing needs

Guest Engagement & Sales Support

  • Ensure OPC team delivers a high-quality guest interaction aligned with brand standards
  • Support team in closing complex or high-value guest opportunities
  • Resolve guest concerns or escalations professionally and promptly
  • Promote accurate representation of offers, promotions, and packages

Compliance & Reporting

  • Ensure full compliance with company policies, brand standards, and legal/regulatory requirements
  • Monitor adherence to ethical marketing practices and disclosure standards
  • Track and report team performance data to management
  • Maintain accurate records of leads and marketing activities

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