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Tier 3 Process Assistant Jobs (NOW HIRING)

AAC Inc

End User Tier 3

Washington, DC · On-site

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users ... processes. Collaborate with cross-functional teams and vendors to resolve hardware and software ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · Remote

$85K - $95K/yr

NOC Engineer - Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer - Tier ... Maintain detailed documentation, runbooks, and process improvements for network operations.

USM

ETL - Tier 3

Baltimore, MD · On-site

$50.75 - $66.25/hr

Position: ETL - Tier 3 Location: Baltimore, MD Duration: 1 Year Supports the maintenance and ... Supports testing and validation of the new data conversion processes. Responsible for supporting ...

AMBE Engineering LLC

VDA 6.3 Consultant

Detroit, MI · On-site

... VDA 6.3 process audits across manufacturing and supplier operations * Support OEMs and Tier ... * Assist with root cause analysis, CAPA implementation, and customer requirement alignment

MSP Hire, Inc.

Tier 3 MSP Engineer

Belle Vernon, PA · Remote

$80K - $110K/yr

Lead migrations involving Microsoft 365, Azure, servers, and cloud infrastructure * Assist with ... Create documentation, operational runbooks, and repeatable processes * Identify recurring problems ...

Amazon

Process Assistant, XLDS

Bethpage, NY · On-site

... as a Process Assistant. In this role, you will lead and be responsible for engaging your team ... Our Operation's workflow has three major components: First mile - where the product is housed and ...

AAC

End User Tier 3

Washington, DC · On-site

$90K - $110K/yr

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users ... processes. Collaborate with cross-functional teams and vendors to resolve hardware and software ...

Centegix

Tier 3 Technical Analyst

$2.5K/mo

... * Assist Tier 3 Engineers investigating complex technical escalations from customer support to ... Charitable Program Match Recruitment Process & Fraud Prevention CENTEGIX job opportunities may be ...

Summit 7 Systems

SOC Analyst Tier 3

$75K - $90K/yr

... processes and procedures. * Deployment, tuning and maintenance of SIEM and Detection Engineering ... Implement security measures to assist in disaster recovery and planning * Review of the most recent ...

New

SAIC

Help Desk Tier 3 Systems Lead

San Diego, CA

$120K - $160K/yr

This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems ...

Centegix

Tier 3 Technical Analyst

Atlanta, GA · On-site

$2.5K/mo

... * Assist Tier 3 Engineers investigating complex technical escalations from customer support to ... Charitable Program Match Recruitment Process & Fraud Prevention CENTEGIX job opportunities may be ...

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Tier 3 Process Assistant information

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How much do tier 3 process assistant jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for tier 3 process assistant in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What is the difference between Tier 3 Process Assistant vs Tier 2 Process Assistant?

AspectTier 3 Process AssistantTier 2 Process Assistant
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; some experience preferred
Work EnvironmentManufacturing or production facilities, often in warehousesManufacturing or production facilities, often in warehouses
Employer UsageCommonly used in large manufacturing plants and distribution centersUsed in similar settings, often as a stepping stone to higher roles

Both roles involve supporting production processes, but Tier 3 Process Assistants typically have more responsibilities and require more experience. They often serve as team leads or coordinators within manufacturing environments, whereas Tier 2 Process Assistants focus on assisting with daily operations under supervision.

Will Amazon pay you $28 an hour to work from home?

Amazon offers remote positions such as Tier 3 Process Assistant roles, but the pay rate varies by location, experience, and specific job requirements. While some roles may pay around $28 an hour, this is not guaranteed for all work-from-home positions. Candidates should review current job postings for accurate salary information.

What is the lowest paid job at Amazon?

The lowest paid roles at Amazon are typically entry-level positions such as Amazon Warehouse Associates or Process Assistants, which often start at minimum wage or slightly above. These roles involve manual labor, operating equipment, and following safety protocols in fulfillment centers. Pay rates can vary by location and are subject to minimum wage laws and company policies.

What is a level 3 Amazon employee?

A Level 3 Amazon employee, often referred to as a Tier 3 Process Assistant, is a frontline worker responsible for supporting warehouse operations, ensuring safety, and assisting with process improvements. They typically work in fulfillment centers, use warehouse management systems, and may oversee team members or handle specific operational tasks. Advancement to higher levels involves gaining experience and demonstrating leadership skills.

What are Tier 3 Process Assistants?

Tier 3 Process Assistants are experienced employees who support operations by handling advanced process issues, training new associates, and ensuring that workflows run smoothly. They often act as a bridge between associates and managers, troubleshooting problems and escalating complex situations as needed. Their responsibilities typically include monitoring productivity, providing process improvements, and ensuring adherence to company policies and safety standards. This role requires strong leadership, communication, and problem-solving skills.

How does a Tier 3 Process Assistant typically collaborate with other teams to resolve complex operational issues?

Tier 3 Process Assistants often serve as escalation points for operational problems that frontline teams cannot resolve. They work closely with supervisors, quality assurance, and technical support teams to identify root causes and implement process improvements. Regular communication and cross-functional meetings are essential for sharing insights and ensuring alignment on solutions. This collaborative approach helps maintain workflow efficiency and supports continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a Tier 3 Process Assistant, and why are they important?

To thrive as a Tier 3 Process Assistant, you need strong organizational skills, attention to detail, and a solid understanding of warehouse or logistics operations, often supported by experience or relevant training. Familiarity with warehouse management systems (WMS), inventory tracking tools, and data entry software is typically required. Exceptional problem-solving abilities, leadership, and effective communication set outstanding candidates apart in this role. These skills and qualities are crucial for ensuring efficient processes, accurate order fulfillment, and smooth team coordination in high-volume operational environments.

Is Amazon paying $35 an hour?

The pay rate for a Tier 3 Process Assistant at Amazon varies by location and experience, but it is generally below $35 per hour. Most Amazon warehouse roles, including process assistants, tend to pay between $15 and $25 per hour, with some higher-level positions or specialized roles potentially earning more. It is advisable to check the specific job listing or Amazon's official careers page for the most accurate and current pay information.
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Tier 3 Process Assistant jobs near you
Infographic showing various Tier 3 Process Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $52,986 per year, or $25.5 per hour.
End User Tier 3

End User Tier 3

AAC Inc

Washington, DC • On-site

Full-time

Re-posted 6 days ago

Job description

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Create and deploy standard system images. Use PowerShell and Power BI to create custom reports and use PowerShell to automate maintenance processes. Collaborate with cross-functional teams and vendors to resolve hardware and software issues.


Required Skills
Required Experience

Qualifications:

·      Requires a high school diploma/GED and a minimum of five years of experience. Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.

·      Requires advanced Tier 3 experience supporting standard office computing equipment (PC’s, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android), Microsoft Office Suite/O365, standard business software applications, remote access tools (e.g., Cisco AnyConnect), VPN and secure remote connectivity (RSA SecurID), and Active Directory.

·      Must have significant experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.

·      Must have thorough understanding of physical, network, and application layers, and with TCP/IP tools and protocol commands to resolve technical issues.

·      Must have advanced PowerShell and Power BI skills.

·      ITSM ticketing system experience required, BMC Helix experience is preferred.

·      Must be able to lift up to 50 pounds

·      Occasional travel outside of the DMV may be required.

·      Ability to communicate orally and in writing.

·      Must have a positive and patient customer service attitude.

·      Must be able to work independently and within a team in a fast-paced environment.

·      Must be able to attain agency suitability clearance prior to start date.

·      Experience supporting a mid-sized Federal agency enterprise is a plus.

·      Relevant certifications such as A+, ITIL 4, ACSP, and M365 are preferred, but not required.

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