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Tier 3 Process Assistant Jobs in Edison, NJ (NOW HIRING)

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Application Support Engineer

New York, NY · On-site

Experienced and highly skilled IT support engineer Tier 3 to provide expert level technical support ... Strong understanding of ITIL processes including incident, problem, change, and release management ...

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Tier 3 Process Assistant information

See Edison, NJ salary details

$14

$26

$50

How much do tier 3 process assistant jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for tier 3 process assistant in Edison, NJ is $26.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $30.62 per hour, depending on experience, location, and employer.

What is the difference between Tier 3 Process Assistant vs Tier 2 Process Assistant?

AspectTier 3 Process AssistantTier 2 Process Assistant
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; some experience preferred
Work EnvironmentManufacturing or production facilities, often in warehousesManufacturing or production facilities, often in warehouses
Employer UsageCommonly used in large manufacturing plants and distribution centersUsed in similar settings, often as a stepping stone to higher roles

Both roles involve supporting production processes, but Tier 3 Process Assistants typically have more responsibilities and require more experience. They often serve as team leads or coordinators within manufacturing environments, whereas Tier 2 Process Assistants focus on assisting with daily operations under supervision.

Will Amazon pay you $28 an hour to work from home?

Amazon offers remote positions such as Tier 3 Process Assistant roles, but the pay rate varies by location, experience, and specific job requirements. While some roles may pay around $28 an hour, this is not guaranteed for all work-from-home positions. Candidates should review current job postings for accurate salary information.

What is the lowest paid job at Amazon?

The lowest paid roles at Amazon are typically entry-level positions such as Amazon Warehouse Associates or Process Assistants, which often start at minimum wage or slightly above. These roles involve manual labor, operating equipment, and following safety protocols in fulfillment centers. Pay rates can vary by location and are subject to minimum wage laws and company policies.

What is a level 3 Amazon employee?

A Level 3 Amazon employee, often referred to as a Tier 3 Process Assistant, is a frontline worker responsible for supporting warehouse operations, ensuring safety, and assisting with process improvements. They typically work in fulfillment centers, use warehouse management systems, and may oversee team members or handle specific operational tasks. Advancement to higher levels involves gaining experience and demonstrating leadership skills.

What are Tier 3 Process Assistants?

Tier 3 Process Assistants are experienced employees who support operations by handling advanced process issues, training new associates, and ensuring that workflows run smoothly. They often act as a bridge between associates and managers, troubleshooting problems and escalating complex situations as needed. Their responsibilities typically include monitoring productivity, providing process improvements, and ensuring adherence to company policies and safety standards. This role requires strong leadership, communication, and problem-solving skills.

How does a Tier 3 Process Assistant typically collaborate with other teams to resolve complex operational issues?

Tier 3 Process Assistants often serve as escalation points for operational problems that frontline teams cannot resolve. They work closely with supervisors, quality assurance, and technical support teams to identify root causes and implement process improvements. Regular communication and cross-functional meetings are essential for sharing insights and ensuring alignment on solutions. This collaborative approach helps maintain workflow efficiency and supports continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a Tier 3 Process Assistant, and why are they important?

To thrive as a Tier 3 Process Assistant, you need strong organizational skills, attention to detail, and a solid understanding of warehouse or logistics operations, often supported by experience or relevant training. Familiarity with warehouse management systems (WMS), inventory tracking tools, and data entry software is typically required. Exceptional problem-solving abilities, leadership, and effective communication set outstanding candidates apart in this role. These skills and qualities are crucial for ensuring efficient processes, accurate order fulfillment, and smooth team coordination in high-volume operational environments.

Is Amazon paying $35 an hour?

The pay rate for a Tier 3 Process Assistant at Amazon varies by location and experience, but it is generally below $35 per hour. Most Amazon warehouse roles, including process assistants, tend to pay between $15 and $25 per hour, with some higher-level positions or specialized roles potentially earning more. It is advisable to check the specific job listing or Amazon's official careers page for the most accurate and current pay information.
What are popular job titles related to Tier 3 Process Assistant jobs in Edison, NJ? For Tier 3 Process Assistant jobs in Edison, NJ, the most frequently searched job titles are:
Tier 3 Process Assistant jobs near you
Infographic showing various Tier 3 Process Assistant job openings in Edison, NJ as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 20% Part Time, 1% Temporary, 2% Contract, and 10% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,854 per year, or $26.4 per hour.

Tier 2 Systems Engineer, End User Support

Magna5 MS LLC

New York, NY • Hybrid

$70K - $95K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Description

***Must be able to work on client sites within the NY Region***


About the Role 

The Tier 2 Systems Engineer is responsible for basic or complex issues. Tier 2 will handle escalation calls/tickets from Tier 1, working with the clients by responding to issues, working tickets and owning the ticket until it is resolved. Tier 2 will also assist with working Tier 1 issues when available. The expectation is that the Tier 2 engineers will troubleshoot beyond the PC, including troubleshooting servers, network devices, and cloud systems. Tier 2 will alert Tier 3 team when unable to resolve. 

Responsibilities: 

  • The Tier 2 Systems Engineer will work closely with the other staff members under the End User Support Manager's direction with responsibilities including, but not limited to, the following: 
  • Be able to work in a fast-paced environment. 
  • Work support tickets that come in via phone, email, or customer portal. 
  • Collaborate with Team Members regarding resolutions to various customers. 
  • Proven Experience troubleshooting problems ranging from server, network, and PC issues. 
  • Must provide quality customer service skills in all forms of communication. 
  • Handle escalations from Tier 1 phones calls, emails, or monitoring alerts. 
  • Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations. 
  • Assist Tier 1 with responding to alerts and tickets from various monitoring systems. 
  • Take ownership of tickets and customer interactions. 
  • Document resolutions and update procedures may be outdated. 
  • Engage in continued certification training to improve skillset 
  • Escalate issues to Tier 3 when needed and remediate client issues. 
  • Report critical incidents or problems that become too complex for self-resolution. 
  • Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends 
  • Assist the Operations Center staff as needed with special projects and other duties. 


Opportunities 

At Magna5, we've put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silos them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer. 


Hours & Schedule 

The Magna5 Support Center operates 24/7. The shift for this position will be M-F 8:30 AM to 5:30 PM. 


Work Perks 

  • Hybrid remote work environment - Must be able to work on client sites within the NY Region. 
  • Paid time off including paid holidays and floating holidays. 
  • Bonus potential based on individual and company performance 
  • Highly competitive and flexible medical, dental, and vision benefits plans 
  • 401(k) with employer match 
  • Tailored Life and Disability insurance plans 
  • Full reimbursement for approved professional certification and career enriching opportunities 


Magna5 Values 

  • Win Together - We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge. 
  • Respond Fast - When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions. 
  • Earn Trust - We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make. 
  • Stay Transparent - No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information. 
  • Think Ahead - "Good enough" isn't good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success. 


What We Do 

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com. 

Requirements

Requirements 

Associates degree preferred. Relevant and significant industry experience may provide as a substitute for the education requirement. Microsoft, Cisco, and VMware certifications required. 


Experience 

  • Minimum of 12 months experience in administering/supporting any of the following. 
  • LAN/WAN environments 
  • Office365 and Azure 
  • Network Operations Center 
  • Help desk or relevant customer service skills 
  • Experience with PSA and RMM Tools 
  • Certifications 
  • Microsoft, Cisco, Fortinet, and VMware certifications required. 
  • Cisco Certified Network Associate (CCNA) 
  • Microsoft Intermediate Certificates 
  • Security+ 
  • Fortinet Network Security Expert 7 (NSE7) 


Skills 

  • Microsoft Windows Server 2012/2016/2019 and Active Directory 
  • Microsoft Office Suite and Office365 experience 
  • Fundamental understanding of DNS, DHCP and TCP/IP 
  • Microsoft Exchange and SQL Server 
  • VMware vSphere 6.5 and above 
  • Knowledge of back up technologies 
  • Knowledge of security practices and policies 


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