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Tier 3 Process Assistant Jobs in Tennessee (NOW HIRING)

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

Partner with other IT teams on cross-functional projects. * Assist with testing, rollout support ... Recommend tooling, process, or architectural improvements to enhance support effectiveness and ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN

In this position, RNs must commit to working hours set by the Tier 3 commitment agreement. RNs with ... Supervises LPNs, Nursing Assistants, HUCs, Techs and sitters. * Follows policies, procedures, and ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN

In this position, RNs must commit to working hours set by the Tier 3 commitment agreement. RNs with ... Supervises LPNs, Nursing Assistants, HUCs, Techs and sitters. * Follows policies, procedures, and ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN

In this position, RNs must commit to working hours set by the Tier 3 commitment agreement. RNs with ... Supervises LPNs, Nursing Assistants, HUCs, Techs and sitters. * Follows policies, procedures, and ...

Covenant Health

PRN RN TIER 3

Knoxville, TN

In this position, RNs must commit to working hours set by the Tier 3 commitment agreement. RNs with ... Supervises LPNs, Nursing Assistants, HUCs, Techs and sitters. * Follows policies, procedures, and ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN · On-site

In this position, RNs must commit to working hours set by the Tier 3 commitment agreement ... Supervises LPNs, Nursing Assistants, HUCs, Techs and sitters. * Follows policies, procedures, and ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN · On-site

In this position, RNs must commit to working hours set by the Tier 3 commitment agreement ... Supervises LPNs, Nursing Assistants, HUCs, Techs and sitters. * Follows policies, procedures, and ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN · On-site

In this position, RNs must commit to working hours set by the Tier 3 commitment agreement ... Supervises LPNs, Nursing Assistants, HUCs, Techs and sitters. * Follows policies, procedures, and ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN · On-site

In this position, RNs must commit to working hours set by the Tier 3 commitment agreement ... Supervises LPNs, Nursing Assistants, HUCs, Techs and sitters. * Follows policies, procedures, and ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN

Supervises LPNs, Nursing Assistants, HUCs, Techs and sitters. * Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN · On-site

Supervises LPNs, Nursing Assistants, HUCs, Techs and sitters. * Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and ...

Hamilton County Schools

RTI Teacher

Chattanooga, TN · On-site

Serves as a tier 2 and tier 3 content advisor to teachers and administrators. * Supports school in ... Leads school process for notifying and updating parents on their child's need for intervention ...

Hamilton County Schools

RTI Teacher

Harrison, TN · On-site

Serves as a tier 2 and tier 3 content advisor to teachers and administrators. * Supports school in ... Leads school process for notifying and updating parents on their child's need for intervention ...

Ivy Academy

Math RTI Educational Assistant

Soddy Daisy, TN · On-site

$13.75 - $18/hr

Provide Tier II and Tier III math interventions for middle and/or high school students * Analyze ... Knowledge of RTI/MTSS processes and progress monitoring tools preferred * Ability to work ...

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Tier 3 Process Assistant information

What is the difference between Tier 3 Process Assistant vs Tier 2 Process Assistant?

AspectTier 3 Process AssistantTier 2 Process Assistant
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; some experience preferred
Work EnvironmentManufacturing or production facilities, often in warehousesManufacturing or production facilities, often in warehouses
Employer UsageCommonly used in large manufacturing plants and distribution centersUsed in similar settings, often as a stepping stone to higher roles

Both roles involve supporting production processes, but Tier 3 Process Assistants typically have more responsibilities and require more experience. They often serve as team leads or coordinators within manufacturing environments, whereas Tier 2 Process Assistants focus on assisting with daily operations under supervision.

Will Amazon pay you $28 an hour to work from home?

Amazon offers remote positions such as Tier 3 Process Assistant roles, but the pay rate varies by location, experience, and specific job requirements. While some roles may pay around $28 an hour, this is not guaranteed for all work-from-home positions. Candidates should review current job postings for accurate salary information.

What is the lowest paid job at Amazon?

The lowest paid roles at Amazon are typically entry-level positions such as Amazon Warehouse Associates or Process Assistants, which often start at minimum wage or slightly above. These roles involve manual labor, operating equipment, and following safety protocols in fulfillment centers. Pay rates can vary by location and are subject to minimum wage laws and company policies.

What is a level 3 Amazon employee?

A Level 3 Amazon employee, often referred to as a Tier 3 Process Assistant, is a frontline worker responsible for supporting warehouse operations, ensuring safety, and assisting with process improvements. They typically work in fulfillment centers, use warehouse management systems, and may oversee team members or handle specific operational tasks. Advancement to higher levels involves gaining experience and demonstrating leadership skills.

What are Tier 3 Process Assistants?

Tier 3 Process Assistants are experienced employees who support operations by handling advanced process issues, training new associates, and ensuring that workflows run smoothly. They often act as a bridge between associates and managers, troubleshooting problems and escalating complex situations as needed. Their responsibilities typically include monitoring productivity, providing process improvements, and ensuring adherence to company policies and safety standards. This role requires strong leadership, communication, and problem-solving skills.

How does a Tier 3 Process Assistant typically collaborate with other teams to resolve complex operational issues?

Tier 3 Process Assistants often serve as escalation points for operational problems that frontline teams cannot resolve. They work closely with supervisors, quality assurance, and technical support teams to identify root causes and implement process improvements. Regular communication and cross-functional meetings are essential for sharing insights and ensuring alignment on solutions. This collaborative approach helps maintain workflow efficiency and supports continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a Tier 3 Process Assistant, and why are they important?

To thrive as a Tier 3 Process Assistant, you need strong organizational skills, attention to detail, and a solid understanding of warehouse or logistics operations, often supported by experience or relevant training. Familiarity with warehouse management systems (WMS), inventory tracking tools, and data entry software is typically required. Exceptional problem-solving abilities, leadership, and effective communication set outstanding candidates apart in this role. These skills and qualities are crucial for ensuring efficient processes, accurate order fulfillment, and smooth team coordination in high-volume operational environments.

Is Amazon paying $35 an hour?

The pay rate for a Tier 3 Process Assistant at Amazon varies by location and experience, but it is generally below $35 per hour. Most Amazon warehouse roles, including process assistants, tend to pay between $15 and $25 per hour, with some higher-level positions or specialized roles potentially earning more. It is advisable to check the specific job listing or Amazon's official careers page for the most accurate and current pay information.
What are popular job titles related to Tier 3 Process Assistant jobs in Tennessee? For Tier 3 Process Assistant jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Tier 3 Process Assistant jobs in Tennessee look for? The top searched job categories for Tier 3 Process Assistant jobs in Tennessee are:
What cities in Tennessee are hiring for Tier 3 Process Assistant jobs? Cities in Tennessee with the most Tier 3 Process Assistant job openings:
Tier 3 Process Assistant jobs near you
Infographic showing various Tier 3 Process Assistant job openings in Tennessee as of June 2026, with employment types broken down into 91% Full Time, 7% Part Time, 1% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Tier 3 Support Engineer

Pennant Services

Nashville, TN

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Job description

WHO WE ARE

At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values-Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership. We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.

JOB SUMMARY
The Tier 3 Support Engineer provides advanced technical expertise for complex incidents, major outages,and escalations beyond the scope of Tier 1 and Tier 2 support. This role is responsible for root causeanalysis, long-term remediation, and active participation in IT projects and continuous improvementinitiatives. The Tier 3 Engineer serves as a senior technical resource and a liaison between the service desk and other IT teams. This position participates in an on-call rotation and is responsible for responding tocritical incidents and urgent escalations outside normal business hours.

JOB DUTIES
Advanced Incident & Problem Management

  • Resolve escalated incidents requiring deep technical expertise.
  • Perform root cause analysis for recurring issues and recommend long-term fixes.
  • Support critical incidents, ensuring minimal disruption to business operations.
  • Serve as part of the on-call rotation to address high-priority incidents, perform root cause
  • analysis, and provide advanced support for critical systems.
  • Document incident findings, lessons learned, and permanent fixes.

Project & Technical Involvement

  • Contribute to IT initiatives such as upgrades, system rollouts, and integrations.
  • Partner with other IT teams on cross-functional projects.
  • Assist with testing, rollout support, and post-implementation validation.
  • Provide technical input and risk assessment during change management and releasemanagement procedures.

Knowledge & Continuous Improvement

  • Develop advanced documentation and knowledge base content.
  • Mentor tier 1 and 2 to improve technical capability across the team.
  • Recommend tooling, process, or architectural improvements to enhance support effectivenessand system reliability.

Liaison & Collaboration

  • Act as a technical bridge between the service desk and other IT functions.
  • Communicate effectively with business stakeholders during escalations or projects.
  • Ensure alignment of support with organizational IT strategy.
  • Provide status updates, post-incident reports, and technical explanations as needed.
The above statements are only meant to be a representative summary of the major duties andresponsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

QUALIFICATIONS

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • 4+ years in IT support with significant Tier 2/3 experience.
  • Advanced knowledge of Windows, macOS, and Linux environments.
  • Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs, firewalls).
  • Experience with virtualization (VMware, Hyper-V), cloud services (Azure, AWS).
  • Experience with scripting and automation (PowerShell, Python, Bash).
  • Familiarity with identity and access management tools (Active Directory, Azure AD, MFA).
  • Familiarity with endpoint management, patching, and monitoring tolls.
  • ITIL Foundation, Microsoft/Azure certifications, or cloud-related certifications (AWS/AzureSolutions Architect, etc.) preferred.
  • Excellent written and verbal communication skills.
  • Experience supporting regulated, high-availability, and fast-paced environments with acustomer-focused mindset.
  • Strong collaboration skills, ability to work under pressure, and manage escalationseffectively.
  • Competence in documentation and change management processes.
  • Excellent analytical and problem-solving skills.

Wage: Dependent on Experience
Type: Full-Time

Location: Hybrid in Nashville, TN

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employee's needs.

From a choice of medical, dental and vision plan to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

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