Tier 3 Process Assistant Jobs in Tennessee (NOW HIRING)

Company Summary
Tennessee Connections Academy is a tuition-free, K–12 online public school that students attend from home. Tennessee Connections Academy Johnson is accredited by the North Central Association Commission on Accreditation and School Improvement, the Northwest Accreditation Commission, and the Southern Association of Colleges & Schools Council on Accreditation and School Improvement (SACS CASI), which are accrediting divisions of Cognia.

Position Summary and Responsibilities
Working from your home office within Tennessee (preferred), the School Counselor, Compliance & Student Engagement will report to the Assistant Principal of Compliance & Engagement and serve as a key member of the school’s student support system. This position is responsible for supporting attendance, engagement, compliance, intervention, truancy prevention, and dropout prevention efforts for students in grades 4–12. The counselor will work collaboratively with school leadership, teachers, families, and community partners to identify barriers to student success and implement strategies designed to improve attendance, engagement, academic progress, and overall student outcomes. The Guidance Counselor, Compliance & Student Engagement will become an expert in Tennessee attendance and truancy requirements, school intervention systems, student engagement initiatives, and Multi-Tiered Systems of Support (MTSS). This position serves as a primary point of contact for students and families requiring intensive support related to attendance, engagement, academic probation, and compliance concerns.

The job responsibilities include, but are not limited to:

• Monitor schoolwide attendance, engagement, and compliance data to identify students in need of intervention and support;
• Run and analyze attendance, contact, and engagement reports to identify students requiring outreach, intervention, or welfare checks;
• Collaborate with teachers, administrators, counselors, and support staff to identify students at risk of disengagement, chronic absenteeism, withdrawal, or academic failure;
• Serve as a primary point of contact for students and families experiencing significant attendance, engagement, compliance, or intervention concerns;
• Conduct student and family outreach, intervention meetings, and follow-up conferences to support improved attendance, engagement, and academic success;
• Maintain ongoing communication and intervention support for students assigned to Tier II and Tier III attendance and truancy interventions;
• Participate in and support the school’s Multi-Tiered System of Supports (MTSS) processes, including intervention planning, implementation, and progress monitoring;
• Assist in the implementation and monitoring of Academic Improvement Plans and other school intervention initiatives;
• Participate in Truancy Board meetings and complete required follow-up activities, documentation, and intervention monitoring;
• Assist in the development and monitoring of attendance contracts, intervention plans, and probationary agreements as assigned;
• Complete welfare checks and coordinate outreach efforts for students identified as at-risk due to attendance, engagement, academic performance, or safety concerns;
• Support student retention and dropout prevention efforts through proactive outreach, intervention, and family engagement;
• Assist families through the student withdrawal process and support retention efforts when appropriate;
• Serve as a liaison between Tennessee Connections Academy and educational, residential, treatment, or correctional facilities to support student attendance, engagement, and continuity of services;
• Collaborate with school staff to identify and connect students and families with appropriate school and community resources;
• Support crisis response efforts, welfare investigations, and student safety concerns as assigned;
• Report and refer critical incidents that jeopardize student well-being as obligated by law, administrative regulations, or ethical standards;
• Assist with maintaining accurate records and documentation related to attendance, interventions, truancy, compliance, and student support services;
• Support schoolwide testing efforts, including student outreach, participation monitoring, and required travel for testing events;
• Support professional development activities for teachers and school staff members related to attendance, engagement, intervention, and student support practices; and
• Other duties as assigned.

Requirements

• Active Tennessee School Counselor License;
• Bachelor’s Degree in School Counseling, Counselor Education, School Social Work, or related field;
• Minimum three years of experience working with students and families in an educational setting
• Experience in a public-school setting;
• Strong technology skills (especially with Microsoft Office products and Google Workspace);
• Excellent communication skills, both oral and written;
• Highly organized and punctual;
• Customer-focused approach;
• High degree of flexibility;
• Demonstrated ability to work well in a fast-paced environment;
• Team player with demonstrated leadership skills;
• Ability to analyze and utilize student data to drive interventions and support student success;
• Ability to travel as requested for state testing events, school meetings, truancy court hearings, and student support activities (may require overnight travel);
• Ability to work some occasional evening hours, as needed to support families;
• Ability to work remotely.

Preferred

• Master's Degree in School Counseling, Counselor Education, School Social Work, or related field;
• Experience in school counseling, school social work, attendance intervention, dropout prevention, family engagement, MTSS, or student support services;
• Experience working in a public school in Tennessee;

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