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Tier 3 Process Assistant Jobs in Georgia (NOW HIRING)

M3

Technical Incident Manager, Tier 3

Lawrenceville, GA · On-site

The Tier 3 Technical Incident Manager focuses on process, flow, communication, coordination, and accountability. They ensure that Tier 3 work is aligned, escalations are clean, severity is accurate ...

M3

Technical Incident Manager, Tier 3

Lawrenceville, GA · On-site

The Tier 3 Technical Incident Manager focuses on process, flow, communication, coordination, and accountability. They ensure that Tier 3 work is aligned, escalations are clean, severity is accurate ...

Amazon

Process Assistant, UTR, XLDS

Savannah, GA · On-site

... as a Process Assistant. In this role, you will lead and be responsible for engaging your team ... Our Operation's workflow has three major components: First mile - where the product is housed and ...

ITA Group Inc

Service Desk Analyst - Tier I

Atlanta, GA · On-site

$20 - $27.50/hr

Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary. * Maintain ... processes. * Assist in the onboarding process for new employees by setting up accounts and ...

ScionHealth

Preop RN PRN Tier 3

Columbus, GA · On-site

Facilitate individualized, goal-directed nursing care through use of the nursing process and the principles of primary nursing in accordance with departmental and hospital policies and procedures.

Scionhealth

Preop RN PRN Tier 3

Columbus, GA · On-site

Facilitate individualized, goal-directed nursing care through use of the nursing process and the principles of primary nursing in accordance with departmental and hospital policies and procedures.

ScionHealth

Preop RN PRN Tier 3

Columbus, GA · On-site

Facilitate individualized, goal-directed nursing care through use of the nursing process and the principles of primary nursing in accordance with departmental and hospital policies and procedures.

4pconsultinginc

IT Business Analyst 3

Atlanta, GA · On-site

Develop training materials, conduct user training sessions, and provide advanced Tier-2/Tier-3 support to resolve complex functional system issues. * Process Improvement: Continuously evaluate ...

Ardalyst

Cloud Administrator - Tier 2/3

Athens, GA · Hybrid

... processes, and technologies to thrive and succeed in a rapidly changing environment. Job Summary ... Support our M365 security and compliance management. * Assist in the design and delivery of ...

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Tier 3 Process Assistant information

What is the difference between Tier 3 Process Assistant vs Tier 2 Process Assistant?

AspectTier 3 Process AssistantTier 2 Process Assistant
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; some experience preferred
Work EnvironmentManufacturing or production facilities, often in warehousesManufacturing or production facilities, often in warehouses
Employer UsageCommonly used in large manufacturing plants and distribution centersUsed in similar settings, often as a stepping stone to higher roles

Both roles involve supporting production processes, but Tier 3 Process Assistants typically have more responsibilities and require more experience. They often serve as team leads or coordinators within manufacturing environments, whereas Tier 2 Process Assistants focus on assisting with daily operations under supervision.

Will Amazon pay you $28 an hour to work from home?

Amazon offers remote positions such as Tier 3 Process Assistant roles, but the pay rate varies by location, experience, and specific job requirements. While some roles may pay around $28 an hour, this is not guaranteed for all work-from-home positions. Candidates should review current job postings for accurate salary information.

What is the lowest paid job at Amazon?

The lowest paid roles at Amazon are typically entry-level positions such as Amazon Warehouse Associates or Process Assistants, which often start at minimum wage or slightly above. These roles involve manual labor, operating equipment, and following safety protocols in fulfillment centers. Pay rates can vary by location and are subject to minimum wage laws and company policies.

What is a level 3 Amazon employee?

A Level 3 Amazon employee, often referred to as a Tier 3 Process Assistant, is a frontline worker responsible for supporting warehouse operations, ensuring safety, and assisting with process improvements. They typically work in fulfillment centers, use warehouse management systems, and may oversee team members or handle specific operational tasks. Advancement to higher levels involves gaining experience and demonstrating leadership skills.

What are Tier 3 Process Assistants?

Tier 3 Process Assistants are experienced employees who support operations by handling advanced process issues, training new associates, and ensuring that workflows run smoothly. They often act as a bridge between associates and managers, troubleshooting problems and escalating complex situations as needed. Their responsibilities typically include monitoring productivity, providing process improvements, and ensuring adherence to company policies and safety standards. This role requires strong leadership, communication, and problem-solving skills.

How does a Tier 3 Process Assistant typically collaborate with other teams to resolve complex operational issues?

Tier 3 Process Assistants often serve as escalation points for operational problems that frontline teams cannot resolve. They work closely with supervisors, quality assurance, and technical support teams to identify root causes and implement process improvements. Regular communication and cross-functional meetings are essential for sharing insights and ensuring alignment on solutions. This collaborative approach helps maintain workflow efficiency and supports continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a Tier 3 Process Assistant, and why are they important?

To thrive as a Tier 3 Process Assistant, you need strong organizational skills, attention to detail, and a solid understanding of warehouse or logistics operations, often supported by experience or relevant training. Familiarity with warehouse management systems (WMS), inventory tracking tools, and data entry software is typically required. Exceptional problem-solving abilities, leadership, and effective communication set outstanding candidates apart in this role. These skills and qualities are crucial for ensuring efficient processes, accurate order fulfillment, and smooth team coordination in high-volume operational environments.

Is Amazon paying $35 an hour?

The pay rate for a Tier 3 Process Assistant at Amazon varies by location and experience, but it is generally below $35 per hour. Most Amazon warehouse roles, including process assistants, tend to pay between $15 and $25 per hour, with some higher-level positions or specialized roles potentially earning more. It is advisable to check the specific job listing or Amazon's official careers page for the most accurate and current pay information.
What are popular job titles related to Tier 3 Process Assistant jobs in Georgia? For Tier 3 Process Assistant jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Tier 3 Process Assistant jobs in Georgia look for? The top searched job categories for Tier 3 Process Assistant jobs in Georgia are:
What cities in Georgia are hiring for Tier 3 Process Assistant jobs? Cities in Georgia with the most Tier 3 Process Assistant job openings:
Tier 3 Process Assistant jobs near you
Infographic showing various Tier 3 Process Assistant job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Technical Incident Manager, Tier 3

M3

Lawrenceville, GA • On-site

Full-time

Posted 21 days ago

Job description

M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.
Description Summary:
The Tier 3 Technical Incident Manager is responsible for helping to coordinate and drive the end-to-end lifecycle of production incidents across Support, Technical Operations, Product, QA, Cloud/Infrastructure, and Engineering. This role acts as the traffic cop for escalated support cases ensuring that each incident is correctly classified, assigned to the right team, and progressed without delay. The Tier 3 Technical Incident Manager focuses on process, flow, communication, coordination, and accountability. They ensure that Tier 3 work is aligned, escalations are clean, severity is accurate, and the appropriate resources are engaged. This position will also perform troubleshooting and defect validation as needed. The Tier 3 Technical Incident Manager leads incident calls, owns communication, facilitates root cause analysis, and drives post-incident follow-up to ensure long-term improvement.
Essential Duties:
The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor's requests for additional or altered duties.
  • Incident Coordination
    • Serve as the central point of coordination for all major incidents, ensuring incidents are triaged, classified, and routed to the correct area from Tier 3 (Product, Engineering, Cloud/Infrastructure, Security, etc.).
    • Ensure clean and consistent handoffs between Operations Tier 2 to Tier 3 and beyond, validating that all required details, logs, steps, and impact statements are present.
    • Monitor aging incidents and ensure cases do not stall due to lack of ownership or unclear responsibility.
    • Engage appropriate technical teams quickly when escalation triggers are met.
    • Ensure Tier 3 engineers are brought in for defect validation or deeper technical analysis when required.
    • Participates in an on-call rotation for P1/P2 incident response and may be required to respond outside of standard business hours, including evenings, weekends, and holidays.
    • Coordinate response to security-related incidents in partnership with the Security team, ensuring proper classification, containment actions, stakeholder notification, and evidence preservation consistent with SOC 2 and ISO compliance obligations.
  • Severity Assessment & Prioritization
    • Validate and confirm incident severity levels (P1-P4) based on business impact, customer impact, and urgency.
    • Coordinate with Tier Leads to ensure severity changes are communicated, documented, and acted on.
    • Adjust priorities based on new information gathered from Tier teams or customer feedback.
  • Incident Command & Communication
    • Act as the Incident Commander for P1/P2 events, driving timelines, identifying owners, and keeping the resolution effort focused.
    • Coordinate real-time communication between Support, Engineering, Product, Cloud/Infrastructure, and leadership.
    • Send timely incident updates to internal teams as appropriate.
    • Maintain clear documentation of incident progress, decisions, and next steps.
  • Root Cause Analysis & Post-Incident Reviews
    • Facilitate RCA sessions (Tier 3 performs the technical root cause work; Tier 3 Technical Incident Manager coordinates).
    • Work with Tier 3 Support Engineers to ensure technical validation, reproduction results, and defect details are incorporated into RCA, documentation, and incident summaries.
    • Ensure accurate timeline development, contributing factors, and improvements are captured.
    • Track corrective actions with Engineering, Product, and Operations until closure.
    • Identify patterns and recurring issues; partner with Tier Leads and Product for prevention.
  • Process & Operational Excellence
    • Maintain and continuously improve the Incident Management framework, workflows, escalation paths, and communication templates.
    • Ensure alignment with ITIL best practices.
    • Drive operational readiness across Support tiers, including escalation triggers, communication templates, and runbooks.
    • Identify breakdowns in process or handoff quality and recommend improvements.
    • Coordinate with Engineering and Release Management on emergency change requests, hotfixes, and rollbacks during active incidents, ensuring change control processes are followed even under time pressure.
  • Metrics, Reporting & Insights
    • Own MTTA, MTTR, incident frequency, recurrence metrics, and SLA compliance reporting.
    • Provide weekly and monthly incident summaries to leadership.
    • Identify gaps in detection, monitoring, or logging and drive improvements with Ops and Engineering.
  • Other duties as assigned.

Education/Training/Experience:
  • 5+ years' experience in IT operations, Technical Support, Service Desk, NOC, SRE coordination, or similar role.
  • Bachelor's degree in information technology, Computer Science, or a related field preferred; or 5+ years of directly relevant experience in a comparable incident management or SRE coordination role in lieu of degree.
  • Experience managing or coordinating production incidents in a SaaS or enterprise technical environment.
  • Exposure to cloud environments (Azure preferred).
  • Familiarity with ITIL Incident & Problem Management frameworks preferred.
  • Proficiency with incident management and ticketing platforms required; experience with incident.io, Azure DevOps, and Salesforce Service Cloud strongly preferred. Familiarity with observability/monitoring tools (Azure Monitor, Application Insights, or equivalent) is a plus.
  • Experience working with support tiers and escalation models (Tier 1 → Tier 2 → Tier 3).
  • Strong communication, facilitation, and cross-functional coordination skills.
  • Ability to manage high-pressure situations and drive rapid consensus among technical teams.
  • Strong analytical and problem-solving skills are required.

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