Tier 3 Process Assistant Jobs (NOW HIRING)

Atos SE (Societas Europaea) is a leader in digital services with 2014 pro forma annual revenue of circa 11 billion and 93,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, and Worldline.

Our ability to deliver Operational Excellence means that we are always ready and able to help our clients address whatever challenges they face, wherever they are in the world. We also place great emphasis on understanding and meeting the needs and priorities of our clients, including their sustainability objectives.

Atos values the individual and strives to deliver an appropriate work-life balance because a motivated and happy person can add untold value to our clients and colleagues around the world.  

For more information, please see the Atos corporate web site: www.atos.net.

The Tier 3 GSOC Engineer is the top-level support tier in the GSOC for a complex global network. Focus area of this position is primarily on Load Balancer technologies; but, the candidate is expected to have additional general strengths with Cisco routing and switching. The responsibilities of this position often exist in engineering or architecture teams. This position will partner with those teams to ensure seamless integration into the production environment and the support structure. This function will be engaged at times to participate in incidents that have exceeded the ability of Tier 2 to resolve. The scope of this position spans the data network, voice systems, wireless devices and numerous applications. A strong understanding of monitoring tools and techniques is required.

General Roles/Requirements

- Must have excellent communication skills including written, oral and presentation

- Serve as the intake arm of the GSOC to ensure new systems or processes are introduced into production are fully monitored, documented, supportable and the Operations team has received the proper training and/or orientation to effectively provide support

- Continually improve upon skills and ability to learn new technologies

- Participate in problem management processes that have engineering or architectural elements

- Resolve operational issues escalated from Tier 2 and ensure documentation and training occurs to ensure Tier 2 resolution on the next occurrence

- Mentor Tier 2 staff on event handling & response

- Demonstrate a dedication to seeing work delivered accurately and within SLA timeframes

- Works closely with teammates to ensure procedures and escalation processes are followed & communication occurs

- Routinely engage with and forge solid working relationships with the internal and client based Engineering & Architecture teams

- Work advanced issues dealing with newly implemented technologies or problem areas 

- Assist with resolving major impact incidents as required 

- Assure operational readiness in the GSOC for new projects and devices being added to the network

- Provide hands on support for a variety of Load Balancer technologies including Cisco CSS, Cisco GSS, F5 LTM, F5 GTM

- Identify, recommend and implement changes to documentation standards used in the GSOC

- Routinely mentor junior staff in areas of process, technology, execution and other areas

- Serve as extensions of the leadership team as directed for workload management and routine guidance

- Partner with the NMS tools team to develop new monitoring techniques and refine existing

- Perform or participate in complex maintenance or deployment activities 

- Create or modify documentation in response to new events and learning's

- Routinely provide constructive feedback for improvement opportunities

- Assist management with determining suitable training and areas of technical need within the team

- Assist with remediating major impacting service interruptions as required

Secondary Responsibilities

The resources comprising the Tier 3 function will be focused on their given area of expertise but will also be involved with other Tier 3 areas of responsibility as they will have relevance to primary focus areas. Subject matter expertise in these areas is not conditional for employment consideration but will be a key differentiator in evaluating candidates. A desire to learn new technologies is required and will be a key criterion for continued success in the role.

Education/Experience: 

- Experience with Data Center and WAN based hardware/technology such as: Cisco HSRP, Cisco VRF Lite, Cisco Nexus FEX, Cisco Nexus 5K, Cisco Nexus 7K, Cisco VPC, Cisco LACP, Nexus 1000v, Cisco Fabric Path, Cisco GSS, Citrix NetScaler, Juniper VRRP, Juniper VLANs & Trunking, Juniper Layer 3 RVIs, Juniper Virtual Chassis, Cisco UCS, Zone Security

- Firewalls, Intrusion detection devices, WAN accelerators, wireless AP's and controllers, Windows & Linux servers 

- Experience with, configuration and maintenance of Windows Server 2008 - 2012 Operating Systems

- Experience with Windows Active Directory 2008 - 2012 including Group Policies, LDAP, DNS

- Experience with ADFS (Active Directory Federation Services) is preferred

- Experience and understanding of Highly Available Microsoft Exchange environments running Exchange 2007, 2013 and Office 365 Hybrid deployments

- Experience and understanding of Microsoft Lync Server 2010 - 2013

- Knowledge of Windows scripting (PowerShell, windows shell or command shell)

- Experience with Network and/or application Architecture & Engineering with expert level knowledge of Cisco Nexus technologies as outlined. 

- Expert level knowledge of the OSI model and TCP/IP Protocol Suite

- Advanced to expert knowledge of TCP/IP network routing and switching 

- Three or more of the following certifications or higher strongly preferred CCIE, F5-CTS, F5-CSE

- CCDP, JNCIP

- Expert knowledge of packet capture methodologies, tools and analysis

- Strong understanding of application communication methodologies 

- Experience with server OS's and common applications such as Exchange, Citrix, Apache

- Expertise in VOIP & Wireless technologies

- 10 years or more combined experience in operational and engineering roles 

- High level of confidence and competence communicating on bridges 

Work Environment:

Engineer must be able to successfully perform the following functions of this job: 

- Ability to communicate and work well with others

- Schedule flexibility to support the demands of the position

- Able to participate in an on-call rotation

- Willing and able to work at the client site

- 401k match

- Medical

- Paid vacation

- Paid holidays

- Paid training

- Great career opportunity in "World Class" company