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Tier 2 Technician Jobs (NOW HIRING)

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Bay Saint Louis, MS

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Chantilly, VA

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Las Cruces, NM

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Colorado Springs, CO

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Cape Canaveral, FL

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Springfield, VA

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Chantilly, VA

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Lompoc, CA

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

El Segundo, CA

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Dayton, OH

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Springfield, VA

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Aurora, CO

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Agemark

IT Tier 2 Field Technician

Hickory, NC · On-site

Position summary IT Tier 2 / Field Technician Position Overview: We are seeking a highly skilled and experienced IT Tier 2 / Field Technician to join our team. As a Tier 2 Technician, you will be ...

The Hiller Companies

Help Desk Technician, Tier II

Concord, NC · On-site

$18.75 - $25.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

Lyons HR, LLC

Tier II Support Technician

Birmingham, AL · On-site

$20.25 - $27.75/hr

Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support ...

Netranom

Tier 2 IT Technician

Morgantown, WV · On-site

Tier 2 Technician - Morgantown, WV (Hybrid) Netranom | Morgantown, WV | Hybrid | Full-Time About Netranom Since 1998, Netranom has been West Virginia's trusted IT partner - and we're proud of it.

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Tier 2 Technician information

What is a Tier 2 technician?

Tier 2 Technicians are IT professionals who handle more complex technical issues than Tier 1 support. They typically address problems that require deeper troubleshooting, advanced diagnostics, or specialized knowledge, often involving hardware, software, or network systems. Tier 2 Technicians may work with end users directly or support Tier 1 staff by providing solutions to escalated issues. They also document solutions and may assist in training lower-level technicians. Their role is crucial in ensuring efficient resolution of technical problems within an organization.

How does a Tier 2 technician typically interact with other IT support teams and end users?

As a Tier 2 Technician, you'll frequently serve as an escalation point for issues that Tier 1 support cannot resolve. This means you'll communicate closely with both the initial help desk team and end users, often clarifying technical details and providing more in-depth troubleshooting. Collaboration with Tier 3 specialists and other IT departments is also common when addressing complex system issues or rolling out updates. Strong communication skills and a collaborative approach are essential, as you'll often need to translate technical solutions into understandable terms for non-technical users.

What are the key skills and qualifications needed to thrive as a Tier 2 technician, and why are they important?

To thrive as a Tier 2 Technician, you need a solid understanding of networking, operating systems, hardware troubleshooting, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote support tools, and diagnostic software is commonly required. Strong problem-solving abilities, attention to detail, and effective communication with both technical and non-technical users set outstanding technicians apart. These skills ensure prompt resolution of complex issues, minimize downtime, and maintain high user satisfaction.

What is the difference between Tier 2 Technician vs Tier 1 Technician?

AspectTier 2 TechnicianTier 1 Technician
CertificationsCompTIA A+, Network+ (often required)Basic certifications, often entry-level
Work EnvironmentMore complex technical issues, higher responsibilityInitial troubleshooting, basic support
ResponsibilitiesDiagnose and resolve advanced technical problems, escalate when neededHandle common user issues, perform basic repairs
Industry UsageIT support, telecommunications, networkingIT support, help desk roles

The main difference between a Tier 2 Technician and a Tier 1 Technician lies in their level of technical expertise and responsibilities. Tier 2 Technicians handle more complex issues requiring advanced skills and certifications, while Tier 1 Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support environments, with Tier 2 Technicians often stepping in when Tier 1 cannot resolve issues.

More about Tier 2 Technician jobs

What job categories do people searching Tier 2 Technician jobs look for?

The top searched job categories for Tier 2 Technician jobs are:

Tier 2 Technician jobs near you
Infographic showing various Tier 2 Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Tier 2 Technician

Leidos

Chantilly, VA • On-site

$73K - $132K/yr

Full-time

Re-posted 19 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

79th of 492 rated business services

Job description

The Digital Modernization Sector at Leidos has an opening for a Tier II Network Technician to support computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.
The job duties of the Tier II Network Technician are as follows:
  • The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices.
  • Respond to and resolve incident tickets.
  • Draft and implement standard network change requests.
  • Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).
  • Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
  • Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).
  • Layer 1 and Layer 2 network experience (CAT5, SM/MM Fiber, Serial cables, SFP).
  • Configure and troubleshoot layer 2 switching (VLAN's, Port Security, Thin Configs).
  • Knowledge of Cisco IOS, Juniper JUNOS, Brocade and Foundry OS.
  • Familiar (doesn't need to be a SME) with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS, LSP, GRE. Familiar with Visio, ServiceNow, and Confluence.
  • May have up to 10% COMSEC responsibilities.

Requirements
  • Required Clearance: TS/SCI with Poly
  • Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS Diploma and 10 years.
  • Additional required qualifications include: Compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.
  • Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Open Systems Interconnection (OSI) model.
  • Working knowledge of basic routing fundamentals.
  • Ability to travel 25 percent of the time.
  • In order to be considered for this position, you must have a valid driver's license and an acceptable driving record.
  • This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
February 10, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $73,450.00 - $132,775.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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