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Tier 2 Technician Jobs (NOW HIRING)

Netranom

Tier 2 IT Technician

Morgantown, WV · On-site

$22 - $30.25/hr

Tier 2 Technician -- Morgantown, WV (Hybrid) Netranom | Morgantown, WV | Hybrid | Full-Time About Netranom Since 1998, Netranom has been West Virginia's trusted IT partner -- and we're proud of it.

AT&T

Tier II Technician (NE II) (Government)

Englewood, CO · On-site

$89K - $194K/yr

AT&T has an opening for a Tier II Network Technician to support the customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks ...

kgs

NOC Technician Tier 2

Washington, DC · Hybrid

The NOC Tier 2 Technician will provide advanced technical support and troubleshooting for escalated network and system incidents, serving as a subject matter expert within the Network Operations ...

Koniag, Inc.

NOC Technician Tier 2

Washington, DC · On-site

$70K - $85K/yr

The NOC Tier 2 Technician will provide advanced technical support and troubleshooting for escalated network and system incidents, serving as a subject matter expert within the Network Operations ...

kgs

NOC Technician Tier 2

Washington, DC · Hybrid

The NOC Tier 2 Technician will provide advanced technical support and troubleshooting for escalated network and system incidents, serving as a subject matter expert within the Network Operations ...

Lyons HR, LLC

Tier II Support Tech

Richmond, VA · On-site

$37K - $46K/yr

Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support ...

AAC

Desktop Tier 2 Technician

Rockville, MD · On-site

$60K/yr

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and ...

Enlighten Enterprise Holdings Inc

Be Seen First

Tier 2 IT Technician

Murfreesboro, TN · On-site

$65K - $75K/yr

The Tier 2 IT Technician handles escalated and advanced technical issues that Tier 1 technicians cannot resolve, and serves as a technical resource for the support team. In addition to day-to-day ...

Enlighten Enterprise Holdings Inc

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Tier 2 IT Technician

Murfreesboro, TN · On-site

$65K - $75K/yr

The Tier 2 IT Technician handles escalated and advanced technical issues that Tier 1 technicians cannot resolve, and serves as a technical resource for the support team. In addition to day-to-day ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Los Angeles, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 Support Desk Technician to join our growing MSP team. This role is primarily based out of our main ...

Advanced Business Innovations

Be Seen First

SUPPORT DESK - Tier II Technician

Canoga Park, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 Support Desk Technician to join our growing MSP team. This role is primarily based out of our main ...

Advanced Business Innovations

Be Seen First

SUPPORT DESK - Tier II Technician

Santa Clarita, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 Support Desk Technician to join our growing MSP team. This role is primarily based out of our main ...

Advanced Business Innovations

Be Seen First

SUPPORT DESK - Tier II Technician

Los Angeles, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 Support Desk Technician to join our growing MSP team. This role is primarily based out of our main ...

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Tier 2 Technician information

What is a Tier 2 technician?

Tier 2 Technicians are IT professionals who handle more complex technical issues than Tier 1 support. They typically address problems that require deeper troubleshooting, advanced diagnostics, or specialized knowledge, often involving hardware, software, or network systems. Tier 2 Technicians may work with end users directly or support Tier 1 staff by providing solutions to escalated issues. They also document solutions and may assist in training lower-level technicians. Their role is crucial in ensuring efficient resolution of technical problems within an organization.

How does a Tier 2 technician typically interact with other IT support teams and end users?

As a Tier 2 Technician, you'll frequently serve as an escalation point for issues that Tier 1 support cannot resolve. This means you'll communicate closely with both the initial help desk team and end users, often clarifying technical details and providing more in-depth troubleshooting. Collaboration with Tier 3 specialists and other IT departments is also common when addressing complex system issues or rolling out updates. Strong communication skills and a collaborative approach are essential, as you'll often need to translate technical solutions into understandable terms for non-technical users.

What are the key skills and qualifications needed to thrive as a Tier 2 technician, and why are they important?

To thrive as a Tier 2 Technician, you need a solid understanding of networking, operating systems, hardware troubleshooting, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote support tools, and diagnostic software is commonly required. Strong problem-solving abilities, attention to detail, and effective communication with both technical and non-technical users set outstanding technicians apart. These skills ensure prompt resolution of complex issues, minimize downtime, and maintain high user satisfaction.

What is the difference between Tier 2 Technician vs Tier 1 Technician?

AspectTier 2 TechnicianTier 1 Technician
CertificationsCompTIA A+, Network+ (often required)Basic certifications, often entry-level
Work EnvironmentMore complex technical issues, higher responsibilityInitial troubleshooting, basic support
ResponsibilitiesDiagnose and resolve advanced technical problems, escalate when neededHandle common user issues, perform basic repairs
Industry UsageIT support, telecommunications, networkingIT support, help desk roles

The main difference between a Tier 2 Technician and a Tier 1 Technician lies in their level of technical expertise and responsibilities. Tier 2 Technicians handle more complex issues requiring advanced skills and certifications, while Tier 1 Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support environments, with Tier 2 Technicians often stepping in when Tier 1 cannot resolve issues.

More about Tier 2 Technician jobs

What job categories do people searching Tier 2 Technician jobs look for?

The top searched job categories for Tier 2 Technician jobs are:

Tier 2 Technician jobs near you
Infographic showing various Tier 2 Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Tier 2 IT Technician

Netranom

Morgantown, WV • On-site

$22 - $30.25/hr

Full-time

Re-posted 17 days ago

Job description

Tier 2 Technician — Morgantown, WV (Hybrid)
Netranom | Morgantown, WV | Hybrid | Full-Time
About Netranom
Since 1998, Netranom has been West Virginia's trusted IT partner — and we're proud of it. From managed IT services and network security to cloud solutions and A/V deployments, we serve a wide range of industries including healthcare, legal, government, education, financial services, coal & mining, and more. With a 97.8% customer satisfaction score and over 630 reviews in just 90 days, our commitment to exceptional service isn't just a tagline — it's who we are.
We're growing, and we're looking for a skilled, motivated Tier 2 Technician to join our team in North Central West Virginia and help us continue delivering the fast, reliable, and friendly service our clients count on every day.
The Role
As a Tier 2 Technician, you'll be the backbone of our technical support operations — handling escalated issues beyond the scope of Tier 1, diving deep into network infrastructure, server environments, and end-user systems. You'll work directly with a diverse portfolio of business clients, owning problems from diagnosis through resolution with minimal supervision.
This is a fully remote position based out of the Morgantown, WV area. While you'll work from home the majority of the time, some client-facing, on-site visits will be required — which is why we're setting you up with a company vehicle.
What You'll Do
  • Provide escalated Tier 2 technical support for client environments via phone, remote tools, and on-site visits
  • Administer and troubleshoot Windows Server environments (2016/2019/2022), including installation, configuration, and maintenance
  • Support and resolve issues across Windows Desktop platforms (Windows 10/11)
  • Manage and maintain Active Directory, including user accounts, group policies, OUs, and permissions
  • Configure and manage DNS, DHCP, and related network services
  • Implement, and troubleshoot VLANs and network segmentation strategies
  • Configure and manage routing protocols and infrastructure across client networks
  • Deploy, configure, and support SonicWall firewalls and security appliances
  • Assist in onboarding new clients, including network assessments and documentation
  • Work within a PSA/ticketing system (ConnectWise) to track, prioritize, and resolve support tickets in a timely manner
  • Collaborate with Tier 1 technicians, providing mentorship and escalation support
  • Document technical procedures, network diagrams, and client-specific configurations
  • Participate in on-call rotation as needed to support after-hours critical issues

What You Bring
Required Skills & Experience
  • 5+ years of experience in a related IT support or systems/network administration role
  • Proficiency in Windows Server administration (2016, 2019, 2022)
  • Strong Windows Desktop support skills (Windows 10/11)
  • Hands-on experience with Active Directory administration and Group Policy
  • Solid understanding of DNS, DHCP, and core network services
  • Experience managing VLANs and network switching environments
  • Clean driving record — required for client site visits
  • Must pass a background check prior to employment
Preferred Skills
  • SonicWall firewall configuration and administration experience
  • Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune)
  • Familiarity with RMM tools (N-able, NinjaRMM, or similar)
  • Experience working in a Managed Service Provider (MSP) environment
  • Knowledge of backup and disaster recovery solutions (Datto, Acronis, Veeam, etc.)
  • Exposure to VoIP/cloud phone systems configuration and support
  • Understanding of cybersecurity fundamentals — endpoint protection, MFA, phishing mitigation
  • Industry certifications such as CompTIA Network+, Security+, Microsoft (MD-102, AZ-104), or equivalent
Soft Skills
  • Strong troubleshooting mindset — you don't just fix it, you figure out why
  • Excellent verbal and written communication skills; able to translate technical language for non-technical users
  • Self-motivated and comfortable working independently in a remote environment
  • Customer-first attitude — our clients love us, and you'll be a big reason why
  • Ability to manage multiple priorities and work tickets efficiently under pressure
  • Team player who's willing to share knowledge and elevate those around you

Compensation & Benefits
  • Fully remote work environment
  • Company vehicle provided for client site visits
  • Healthcare benefits included
  • Comprehensive benefits package
  • Opportunities for professional development and certifications
How to Apply
Visit www.netranom.com or reach out directly to get started.
Netranom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
 

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