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Tier 2 Support Jobs in Raleigh, NC (NOW HIRING)

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

Targan Inc

ITSM Support Engineer

Raleigh, NC · On-site

Provide onsite and remote Tier 1 and Tier 2 support for employees across the organization. * Troubleshoot and resolve issues related to endpoint devices, business applications, SaaS platforms ...

WakeMed

Systems Analyst II, Epic Clinical

Raleigh, NC · On-site

Tier 2 Technical Support (20%) * Provide timely, high-quality Tier 2 support for assigned Epic applications. * Troubleshoot and resolve application, system, and workflow-related issues. * Collaborate ...

IONNA LLC

Ev Charging Tier 2 Technician

Raleigh, NC

$75/hr

Reports To: Sr Technical Support Manager This role requires a full-time onsite presence in Durham ... The EV Charging Tier 2 technician is an energetic problem solver as part of the site operations ...

IONNA LLC

Ev Charging Tier 2 Technician

Raleigh, NC · On-site

$75/hr

Reports To: Sr Technical Support Manager This role requires a full-time onsite presence in Durham ... The EV Charging Tier 2 technician is an energetic problem solver as part of the site operations ...

IONNA LLC

Ev Charging Tier 2 Technician

Raleigh, NC

$75/hr

Reports To: Sr Technical Support Manager This role requires a full-time onsite presence in Durham ... The EV Charging Tier 2 technician is an energetic problem solver as part of the site operations ...

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All JobsTier 2 Support JobsTier 2 Support Jobs in Raleigh, NC

Tier 2 Support information

See Raleigh, NC salary details

$14

$25

$43

How much do tier 2 support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for tier 2 support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.55 per hour, depending on experience, location, and employer.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.

What is a Tier 2 support job description?

A Tier 2 support job involves handling more complex technical issues that Tier 1 support cannot resolve, often requiring in-depth knowledge of products or systems. Support specialists troubleshoot problems, provide detailed solutions, and may use diagnostic tools or remote access software. They typically document issues and escalate unresolved cases to Tier 3 or higher support levels.

What are the key skills and qualifications needed to thrive in the Tier 2 Support position, and why are they important?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What is a Level 2 support job description?

A Level 2 support job involves handling more complex technical issues that cannot be resolved by Level 1 support. It requires in-depth troubleshooting, knowledge of systems and software, and often involves working with specialized tools or documentation to resolve escalated customer or user problems efficiently.

What is tier 2 salary?

The salary for a Tier 2 Support role typically ranges from $40,000 to $60,000 annually, depending on experience, location, and company size. Tier 2 support specialists usually have more technical skills and may handle complex issues, often requiring certifications like CompTIA or Microsoft certifications. Salaries can vary based on industry demand and the specific responsibilities of the position.

What is a Tier 2 Support job?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

What is Tier 1 2 and 3 technical support?

Tier 1, 2, and 3 technical support represent different levels of technical assistance in support roles. Tier 1 handles basic customer issues and troubleshooting, Tier 2 addresses more complex problems requiring deeper technical knowledge, and Tier 3 involves advanced troubleshooting often performed by specialists or engineers. Support technicians may need certifications and familiarity with diagnostic tools to effectively resolve issues at each level.
What are the most commonly searched types of Tier 2 Support jobs in Raleigh, NC? The most popular types of Tier 2 Support jobs in Raleigh, NC are:
What are popular job titles related to Tier 2 Support jobs in Raleigh, NC? For Tier 2 Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Tier 2 Support jobs in Raleigh, NC look for? The top searched job categories for Tier 2 Support jobs in Raleigh, NC are:
Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 92% Full Time, 4% Part Time, 2% Contract, and 2% Nights. Highlights an 84% In-person, 9% Hybrid, and 7% Remote job distribution, with an average salary of $52,664 per year, or $25.3 per hour.
SOC II Engineer with Security Clearance

SOC II Engineer with Security Clearance

Zachary Piper Solutions, LLC

Raleigh, NC • On-site

$130K - $150K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Piper Companies is seeking a SOC II Engineer (Tier II Support) to support security operations and compliance initiatives for a leader in the technology industry. The SOC II Engineer (Tier II Support) role is ideal for a security-focused engineer with hands-on incident response experience, strong log analysis skills, and an active Secret Clearance. Responsibilities of the SOC II Engineer (Tier II Support): • Provide Tier II security operations support, investigating and responding to security incidents and alerts. • Monitor, analyze, and triage security events using Splunk and other SIEM tools. • Support SOC II compliance efforts, including control validation, evidence collection, and audit readiness. • Perform log analysis and threat detection related to RTP and other critical financial systems. • Escalate complex incidents and collaborate with Tier III engineers and security leadership as needed. • Document incidents, response actions, and remediation steps in accordance with security policies. • Participate in continuous improvement of SOC processes, playbooks, and monitoring capabilities. Qualifications of the SOC II Engineer (Tier II Support): • Active Secret Clearance (required). • Experience providing Tier II SOC or security operations support. • Hands-on experience with Splunk for security monitoring and log analysis. • Understanding of SOC II controls, security frameworks, and compliance requirements. • Strong incident response, troubleshooting, and documentation skills. • Ability to work in a hybrid schedule in RTP, NC or Fulton, MD. Compensation for the SOC II Engineer (Tier II Support) includes: • Salary range: $130,000 - $150,000 depending on experience • Comprehensive benefits package including medical, dental, vision, 401(k), and PTO • Hybrid work schedule in RTP, NC or Fulton, MD This job opens for applications on 7/24/2026. Applications for this job will be accepted for at least 30 days from the posting date. #LI-JN1 #LI-HYBRID

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