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Tier 2 Support Jobs in Raleigh, NC (NOW HIRING)

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

ADP, Inc.

IS Support Specialist, Tier 2

Raleigh, NC · On-site

$100 - $125/hr

Analyze, triage, and maintains ownership of issues while engaging Tier 3 / external support. * Develops best practices based on industry standards and trains Tier 1 staff. * Manages and coordinates ...

New

PlanIT Group, LLC

Systems Engineer III

Raleigh, NC · On-site

Responsibilities : • Minimum of 5 years technical experience providing Service Now Tier 2 support to mitigate Service Tickets Issues/Outages/End User support needs. • Monitors network hardware ...

PlanIT Group, LLC

Systems Engineer III - B

Raleigh, NC · On-site

Responsibilities : • Minimum of 5 years technical experience providing Service Now Tier 2 support to mitigate Service Tickets Issues/Outages/End User support needs. • Monitors network hardware ...

PlanIT Group, LLC

Systems Engineer III

Raleigh, NC · On-site

Responsibilities : • Minimum of 5 years technical experience providing ServiceNow Tier 2 support to mitigate Service Tickets Issues/Outages/End User support needs. • Monitors network hardware ...

LC Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

WakeMed

Systems Analyst II, Home Health

Raleigh, NC · On-site

Tier 2 Application Support (20%) • Provide high-quality Tier 2 support for assigned applications. • Troubleshoot and resolve application and workflow issues. • Collaborate with users, technical ...

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

AT&T

Network Support Technician (Government)

Cary, NC · On-site

The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications ...

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Tier 2 Support information

See Raleigh, NC salary details

$14

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How much do tier 2 support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for tier 2 support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.55 per hour, depending on experience, location, and employer.

What is a Tier 2 Support?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in Tier 2 Support?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.

What are the most commonly searched types of Tier 2 Support jobs in Raleigh, NC?

The most popular types of Tier 2 Support jobs in Raleigh, NC are:

What are popular job titles related to Tier 2 Support jobs in Raleigh, NC?

For Tier 2 Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Tier 2 Support jobs in Raleigh, NC look for?

The top searched job categories for Tier 2 Support jobs in Raleigh, NC are:

Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in Raleigh, NC as of September 2026, with employment types broken down into 56% Full Time, and 44% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,664 per year, or $25.3 per hour.

Tier 2 Cloud Support

ARA

Raleigh, NC • On-site

Full-time

Re-posted 2 days ago

Job description

At ARA, we strive to hire valuable colleagues with not only the right skills, but who also demonstrate our core values of passion, freedom, service and growth.
If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh, NC division of ARA has an exciting opportunity worth considering. Not only will you solve challenging core problems, you'll also be able to grow your career in an exciting environment that promotes teamwork and cross-training in a wide range of related disciplines.
The successful applicant will:
Administer, develop, configure, implement, and maintain the systems that comprise the underlying cloud platform. Maintain public and/or private cloud systems and deploy them in an automated way; and monitor, move, and alter the systems using a prescribed methodology.
Establish and implement standards for cloud operations according to specifications and parameters. Determine business needs and select and support tools to meet them.
Maintain and build upon existing network and domain environments. Serve as front line point of contact for end users and customers looking for technical assistance via phone, e-mail, and ticketing system. Triage problem tickets and outage reports and escalate as needed. Document and assist with streamlining technical processes.
Tier 2 Cloud Support Position Requirements:
  • U.S. Citizen (No green card)
  • BS or higher in computer science, IT, engineering, applied mathematics, or a closely related field with 5-7 years of relevant work experience OR 3-5 years of relevant work experience
  • Must be willing to participate in On Call and weekend work as needed
  • Ability to work Hybrid in-office schedule and in office as needed
  • Successfully acquire 8570/8140 IAT Level 2 Certification (Sec+) within sixty (60) days and maintain it
  • Eligibility to apply for and hold a US security clearance (selected applicants will undergo a security investigation and must meet eligibility requirements at the time of employment)
  • Good oral & written communication skills
  • Excel as a team player and strive to maximize team & department performance

Tier 2 Cloud Support Position Preferences:
  • Intermediate knowledge: Systems and Cloud Administration
  • Previous experience with supporting end-users at a Tier 2 level
  • Experience with user management of enterprise systems
  • Linux and Windows OS experience
  • Self-directed, detail oriented, problem solver

If this is the perfect job for you please apply online at https://www.ara.com/job-search today!
Who is ARA?
Do you want to work for a purpose? Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and engineering company. We have been providing technically superior solutions to complex and challenging problems in the physical sciences since 1979. ARA has over 2,200 employee-owners and continues to grow rapidly. Together, our offices throughout the U.S. and Canada provide a broad range of technical expertise in defense, civil, and health technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement.
ARA also prides itself, on having a challenging culture where innovation & experimentation are the norm. The motto, "Engineering and Science for Fun and Profit" sums up the ARA experience. Employee ownership ensures you have a voice in what happens in the company. We are also very proud of our Women's Initiative Network (WIN), whose purpose is to motivate, support, and encourage professional career development for women to maximize career and professional accomplishments.
To find out more about what the Software Enterprise Division has to offer, visit our website at: https://www.ara.com/benefits/
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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