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Tier 2 Support Jobs in Raleigh, NC (NOW HIRING)

Big Lots

Tier 2 Field Support Technician

Henderson, NC · On-site

$18.50 - $25.25/hr

Position Summary The Tier 2 Field Support Technician is a key member of the Store Systems Support organization, responsible for ensuring the availability, reliability, and lifecycle management of ...

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All JobsTier 2 Support JobsTier 2 Support Jobs in Raleigh, NC

Tier 2 Support information

See Raleigh, NC salary details

$14

$25

$43

How much do tier 2 support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for tier 2 support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.55 per hour, depending on experience, location, and employer.

What is Tier 1, Tier 2, and tier 3 support?

In support roles like Tier 2 Support, the support process is typically divided into levels: Tier 1 handles basic customer issues and initial troubleshooting, Tier 2 addresses more complex problems requiring specialized knowledge, and Tier 3 involves advanced technical support or engineering teams for the most difficult issues. Support staff often use ticketing systems and troubleshooting tools to resolve customer problems efficiently at each level.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.

What is a Tier 2 support role?

A Tier 2 support role involves providing advanced technical assistance to customers or end-users, typically handling more complex issues that Tier 1 support cannot resolve. Support specialists in this role often troubleshoot hardware, software, or network problems, use diagnostic tools, and may escalate unresolved issues to Tier 3 or specialized teams.

What is a Tier 2 support job description?

A Tier 2 support job involves handling more complex technical issues that Tier 1 support cannot resolve, often requiring in-depth knowledge of products or systems. Support specialists in this role troubleshoot problems, provide detailed solutions, and may escalate unresolved issues to Tier 3 or higher levels. Strong communication skills, technical expertise, and familiarity with ticketing systems are essential for success in this position.

What is L1, L2, L3, L4 support in IT?

In IT support, L1 (Level 1) support involves basic troubleshooting and initial customer contact, often handled by help desk staff. L2 (Level 2) support addresses more complex issues requiring specialized knowledge, while L3 (Level 3) support involves advanced troubleshooting and often includes developers or engineers. L4 (Level 4) support typically refers to external vendors or hardware manufacturers providing expert assistance for unresolved issues at lower levels.

What are the key skills and qualifications needed to thrive in the Tier 2 Support position, and why are they important?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What is a Tier 2 Support job?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

What are the most commonly searched types of Tier 2 Support jobs in Raleigh, NC? The most popular types of Tier 2 Support jobs in Raleigh, NC are:
What are popular job titles related to Tier 2 Support jobs in Raleigh, NC? For Tier 2 Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Tier 2 Support jobs in Raleigh, NC look for? The top searched job categories for Tier 2 Support jobs in Raleigh, NC are:
Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in Raleigh, NC as of June 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $52,664 per year, or $25.3 per hour.
SOC II Engineer with Security Clearance

SOC II Engineer with Security Clearance

Zachary Piper Solutions, LLC

Raleigh, NC • Hybrid

$130K - $150K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Piper Companies is seeking a SOC II Engineer (Tier II Support) to support security operations and compliance initiatives for a leader in the technology industry. The SOC II Engineer (Tier II Support) role is ideal for a security-focused engineer with hands-on incident response experience, strong log analysis skills, and an active Secret Clearance. Responsibilities of the SOC II Engineer (Tier II Support): • Provide Tier II security operations support, investigating and responding to security incidents and alerts.

• Monitor, analyze, and triage security events using Splunk and other SIEM tools. • Support SOC II compliance efforts, including control validation, evidence collection, and audit readiness. • Perform log analysis and threat detection related to RTP and other critical financial systems.

• Escalate complex incidents and collaborate with Tier III engineers and security leadership as needed. • Document incidents, response actions, and remediation steps in accordance with security policies. • Participate in continuous improvement of SOC processes, playbooks, and monitoring capabilities.

Qualifications of the SOC II Engineer (Tier II Support): • Active Secret Clearance (required). • Experience providing Tier II SOC or security operations support. • Hands-on experience with Splunk for security monitoring and log analysis.

• Understanding of SOC II controls, security frameworks, and compliance requirements. • Strong incident response, troubleshooting, and documentation skills. • Ability to work in a hybrid schedule in RTP, NC or Fulton, MD.

Compensation for the SOC II Engineer (Tier II Support) includes: • Salary range: $130,000 - $150,000 depending on experience • Comprehensive benefits package including medical, dental, vision, 401(k), and PTO • Hybrid work schedule in RTP, NC or Fulton, MD This job opens for applications on 06/05/2026. Applications for this job will be accepted for at least 30 days from the posting date. #LI-JN1 #LI-HYBRID

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