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Tier 2 Support Jobs in Raleigh, NC (NOW HIRING)

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

LC Industries

Coordinator, Help Desk

Durham, NC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

WakeMed

Systems Analyst II, Home Health

Raleigh, NC · On-site

Tier 2 Application Support (20%) • Provide high-quality Tier 2 support for assigned applications. • Troubleshoot and resolve application and workflow issues. • Collaborate with users, technical ...

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

AT and T

Network Support Technician (Government)

Cary, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Specifically, the position will support Information Technology Field Operations (ITFO) in Cary, NC The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution ...

AT&T

Network Support Technician (Government)

Cary, NC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications ...

WakeMed

Systems Analyst II, Epic Clinical

Raleigh, NC · On-site

Tier 2 Technical Support (20%) * Provide timely, high-quality Tier 2 support for assigned Epic applications. * Troubleshoot and resolve application, system, and workflow-related issues. * Collaborate ...

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All JobsTier 2 Support JobsTier 2 Support Jobs in Raleigh, NC

Tier 2 Support information

See Raleigh, NC salary details

$14

$25

$43

How much do tier 2 support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for tier 2 support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.55 per hour, depending on experience, location, and employer.

What is a Tier 2 Support?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in Tier 2 Support?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.

What are the most commonly searched types of Tier 2 Support jobs in Raleigh, NC?

The most popular types of Tier 2 Support jobs in Raleigh, NC are:

What are popular job titles related to Tier 2 Support jobs in Raleigh, NC?

For Tier 2 Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Tier 2 Support jobs in Raleigh, NC look for?

The top searched job categories for Tier 2 Support jobs in Raleigh, NC are:

Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, 2% Contract, and 2% Nights. Highlights an 86% In-person, 8% Hybrid, and 6% Remote job distribution, with an average salary of $52,664 per year, or $25.3 per hour.

Tier 2 Cloud Support

ARA

Raleigh, NC • On-site

Full-time

Re-posted 10 days ago

Job description

At ARA, we strive to hire valuable colleagues with not only the right skills, but who also demonstrate our core values of passion, freedom, service and growth.
If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh, NC division of ARA has an exciting opportunity worth considering. Not only will you solve challenging core problems, you'll also be able to grow your career in an exciting environment that promotes teamwork and cross-training in a wide range of related disciplines.
The successful applicant will:
  1. Diagnose and resolve access, connectivity, and authentication issues across virtual machines and shared resources using standard troubleshooting tools and methods.
  2. Provision, configure, and secure virtual machines and cloud infrastructure, applying best practices in patching, firewall configurations, encryption, logging, and automation.
  3. Manage user and system access for cloud and on-premise environments, including identity, group policies, and secure file system permissions.
  4. Monitor system health and user activity to detect potential security incidents; escalate and assist in containment as needed.
  5. Maintain accurate and detailed documentation within ticketing systems (e.g., Jira, ServiceNow), ensuring traceability and knowledge sharing.
  6. Collaborate with end users to validate system changes, while escalating complex or unresolved issues with clear analysis and logs.
  7. Balance fast-paced ticket resolution with long-term supportability through documentation, scripting, and adherence to escalation protocols.

Tier 2 Cloud Support Position Requirements:
  • Must be a US Citizen (No exceptions; green card holders are not eligible)
  • Must currently have an active Secret clearance. Strong factors for disqualification include dual citizenship, living with or having relationship with foreign nationals and attendance at foreign universities and colleges
  • Bachelor's degree or higher in IT, CS, or other closely related field with 2-4 years of work experience OR MS with 0-2 years of work experience
  • Must be willing to participate in On Call and weekend work as needed
  • Minimum 2 years of experience supporting virtual environments
  • Minimum 2 years of experience supporting Windows Server or Linux-based systems
  • Successfully acquire and maintain Special Access Program (SAP) access
  • Successfully obtain DoD 8570 IAT Level II Certification (Security+, CCNA-Security, etc.) within 60 days of hire.
  • Good oral & written communication skills
  • Excel as a team player and strive to maximize team & department performance
  • Willing to work on-site, daily, at our Raleigh, NC location
  • Qualified candidates who accept an offer of employment will be subject to completing a national security risk assessment based on SEAD-3 reporting requirements. All offers of employment will be contingent upon a favorable national security risk assessment based on SEAD-3 reporting requirements

Tier 2 Cloud Support Position Preferences:
  • 3+ years supporting hybrid cloud environments (e.g., Azure Government, AWS GovCloud, OpenStack).
  • Experience with scripting or automation tools (PowerShell, Bash, Python, Terraform).
  • Prior experience working in a classified or Special Access Program (SAP) environment.
  • Demonstrated ability to lead ticket resolution efforts and mentor Tier 1 staff.
  • Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations.

If this is the perfect job for you please apply online at https://www.ara.com/job-search today!
Who is ARA?
Do you want to work for a purpose? Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and engineering company. We have been providing technically superior solutions to complex and challenging problems in the physical sciences since 1979. ARA has over 2,200 employee-owners and continues to grow rapidly. Together, our offices throughout the U.S. and Canada provide a broad range of technical expertise in defense, civil, and health technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement.
ARA also prides itself, on having a challenging culture where innovation & experimentation are the norm. The motto, "Engineering and Science for Fun and Profit" sums up the ARA experience. Employee ownership ensures you have a voice in what happens in the company.
To find out more about what the Software Enterprise Division has to offer, visit our website at: https://www.ara.com/benefits/
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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