Tier 2 Support Jobs in Raleigh, NC (NOW HIRING)

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. The preferred locations are: Raleigh, NC or Morristown, NJ or Santa Clara, CA.

Commercial Credit Admin Advisor is a member of a dynamic team that supports FCB's credit risk rating process including systems and models. This role will be responsible for answering questions on how to use the newly implemented risk rating process and related platforms. The questions can range from explanation and interpretation of borrower financial inputs into the risk rating models, to explanation of functionality of the credit rating systems, to interpretation of results. The role will need to be familiar with financials spreading and underwriting support tools like Moody's CreditLens.

• User Support - Demonstrate knowledge of the various credit risk rating/financials spreading platforms (such as Moodys Creditlnes and nCino) and FCB's configuration in order to answer user questions related with system access, error messages, risk rating model inputs and interpretation of results. Communicate regularly with users via multiple channels, including helping them interpret risk rating in the context of portfolio specific policies. Appropriately escalate issues, as needed, and recommend enhancements to process and/or platform based on user issues, without explicit user direction.
• Collaboration – Collaborate closely with groups across multiple departments such as technology, modeling, underwriters as needed to resolve user identified issues in a timely manner.
• Operational Support - Update existing job aids and create new ones as needed. Maintain a list of new FAQs needed and work with relevant teams to create them. Where needed, contribute to adjacent and non-adjacent credit projects and initiatives within Credit Administration.
• Data Analysis - Generate support issue stats at a regular cadence.

• Bachelor's Degree and 4 years of experience in Ability to communicate effectively to business and technical audiences. A self motivated work ethic that includes the ability to think critically and leverage provided materials (job aids, procedures, policies, etc.) to find answers to questions. OR High School Diploma or GED and 8 years of experience in Ability to communicate effectively to business and technical audiences. A self motivated work ethic that includes the ability to think critically and leverage provided materials (job aids, procedures, policies, etc.) to find answers to questions.

Preferred Qualifications

• Prior experience with Loan Origination systems (nCino) and/or spreading systems (Moody's CreditLens). Interest in learning about credit risk rating models and loan systems. Good communication skills to communicate appropriately with users and Tier 2 support. Must be a team player.

This job posting is expected to remain active for 8 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $125,000 and $135,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits

• Bachelor's Degree and 4 years of experience in Ability to communicate effectively to business and technical audiences. A self motivated work ethic that includes the ability to think critically and leverage provided materials (job aids, procedures, policies, etc.) to find answers to questions. OR High School Diploma or GED and 8 years of experience in Ability to communicate effectively to business and technical audiences. A self motivated work ethic that includes the ability to think critically and leverage provided materials (job aids, procedures, policies, etc.) to find answers to questions.

Preferred Qualifications

• Prior experience with Loan Origination systems (nCino) and/or spreading systems (Moody's CreditLens). Interest in learning about credit risk rating models and loan systems. Good communication skills to communicate appropriately with users and Tier 2 support. Must be a team player.

This job posting is expected to remain active for 8 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $125,000 and $135,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits