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Tier 15 Engineer Jobs (NOW HIRING)

IT Veterans

High School diploma with 15+ years of progressively responsible UC/AVMM engineering experience. * Demonstrated experience supporting enterprise UC/AVMM environments at the Tier 3 level. * Strong ...

Switchfly

Tier 2 Production Engineer

CO · Remote

Switchfly is looking for a Tier 2 Production Engineer to help keep our applications and systems ... We trust our employees to manage their time responsibly while meeting business needs. * 15 Company ...

Tech-Keys

IT Engineer, Tier 2 MN

Eagan, MN · On-site

$75K/yr

Work on 15-20, and resolve 12- 14 Tier 2 tickets each day * Provide the best possible solution to ... Proven experience working as a Tier 2 IT engineer for at least 3 years * Excellent customer service ...

Tech-Keys

Tier 2 - IT Engineer / Cincinnati

Cincinnati, OH · On-site

$75K/yr

Work on 15-20, and resolve 12- 14 Tier 2 tickets each day * Provide the best possible solution to ... Proven experience working as a Tier 2 IT engineer for at least 3 years * Excellent customer service ...

Top Engineer

Senior Software Engineer

Tucson, AZ · On-site

$118K - $155K/yr

Minimum 15 years' experience in software engineering-related discipline Highly proficient in modern ... tier compensation and benefits, with source-aligned pay details of 215000-225000 US Dollars per ...

Top Engineer

Senior Software Engineer

San Diego, CA

$130K - $171K/yr

What You Bring to the Role 5-15 years of experience in embedded software development. Proficiency ... What's In It For You top tier compensation and benefits, with source-aligned pay details of 150000 ...

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All JobsTier 15 Engineer Jobs

Tier 15 Engineer information

What is the difference between Tier 15 Engineer vs Tier 14 Engineer?

AspectTier 15 EngineerTier 14 Engineer
CertificationsAdvanced certifications, specialized trainingStandard certifications, foundational training
Work EnvironmentHigh-level technical support, complex problem-solvingTechnical support, routine troubleshooting
Employer UsageLarge tech companies, enterprise supportMid-sized companies, IT service providers

The main difference between a Tier 15 Engineer and a Tier 14 Engineer lies in experience, certifications, and complexity of tasks handled. Tier 15 Engineers typically possess advanced certifications and work on more complex issues in enterprise environments, whereas Tier 14 Engineers focus on routine support and troubleshooting. This distinction helps employers identify the appropriate level of expertise needed for specific technical roles.

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Tier 15 Engineer jobs near you
Infographic showing various Tier 15 Engineer job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 69% Full Time, 3% Part Time, 3% Temporary, and 22% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution.
Tier 3 Unified Communications/Audio Visual Engineer

Tier 3 Unified Communications/Audio Visual Engineer

IT Veterans

On-site

Other

Posted 24 days ago

Job description

Tier 3 Unified Communications/Audio Visual Engineer
Annapolis Junction, MD
IT Veterans is seeking a Tier 3 Unified Communications/Audio Visual Engineer to provide expert-level engineering, troubleshooting, and lifecycle support for enterprise Unified Communications (UC) and Audio Visual Multi-Media (AVMM) systems. The Tier 3 Engineer will serve as a senior technical resource, resolving escalated issues, designing advanced solutions, and ensuring optimal performance across telephony, video teleconferencing, chat, IPTV, digital signage, mass notification, Land Mobile Radio (LMR), and secure AVMM environments. This role requires advanced technical knowledge, strong problem-solving ability, and the capability to lead complex implementations in both CONUS and OCONUS environments. You must possess and maintain an active TS/SCI clearance with Full Scope Polygraph.
Key Responsibilities:
  • Serve as the highest escalation point for troubleshooting and problem resolution of UC/AVMM systems.
  • Lead root-cause analysis for complex hardware, software, and network integration issues.
  • Provide Tier 3 expertise for installation, configuration, and maintenance of UC systems across enterprise environments.
  • Develop and optimize UC system designs, ensuring interoperability across multi-level security systems and enterprise platforms.
  • Conduct system performance monitoring and proactively identify optimization opportunities.
  • Provide detailed technical documentation including system diagrams, engineering change proposals, and troubleshooting guides.
  • Design and implement upgrades, patches, and configuration changes with minimal service disruption.
  • Perform in-depth hardware/software integration testing, staging, and validation.
  • Support site surveys, system migrations, and enterprise deployments in CONUS and OCONUS locations.
  • Collaborate with Tier 1 and Tier 2 teams by providing advanced training, mentoring, and knowledge transfer.
  • Act as a technical liaison with Government stakeholders for system performance, upgrades, and capability expansion.
  • Maintain accountability for hardware and software assets through configuration and inventory management processes.

Required Qualifications:
  • Bachelor's degree in Information Technology, Engineering, or related field with 7+ years of relevant experience; OR
  • Associate degree with 10+ years of relevant experience; OR
  • High School diploma with 15+ years of progressively responsible UC/AVMM engineering experience.
  • Demonstrated experience supporting enterprise UC/AVMM environments at the Tier 3 level.
  • Strong expertise with one or more UC/AVMM technologies (Cisco, Avaya, Poly, Crestron, Extron, WebEx, MS Teams, etc.).
  • Hands-on experience with VTC infrastructure, VoIP systems, and AV signal distribution technologies.
  • Familiarity with configuration management, network architecture, and secure communication protocols.
  • Ability to perform escalated troubleshooting across hardware, software, and network layers.
  • Must possess and maintain an active TS/SCI with Full Scope Polygraph.
Desired Qualifications:
  • Industry certifications such as:
    • AVIXA Certified Technology Specialist (CTS/CTS-I/CTS-D)
    • Crestron DMC-D or higher
    • Extron AV Associate Certification
    • Cisco CCNP Collaboration
    • Dante Level 2 or 3
  • Experience supporting UC/AVMM environments within DoD or Intelligence Community settings.
  • Demonstrated ability to lead technical teams and mentor junior engineers.

At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.

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