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Ticketing Agent Jobs in Michigan (NOW HIRING)

Envoy Air Inc.

Airport Agent - Ramp and Customer Service

Flint, MI

$15 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power ... You will be able to utilize our reservation/ticketing software to rebook itineraries and issue ...

Envoy Air Inc.

Airport Agent - Ramp and Customer Service

Flint, MI · On-site

$15 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power ... You will be able to utilize our reservation/ticketing software to rebook itineraries and issue ...

Agile Tech Labs

System Analyst 6

Lansing, MI · On-site

Experience with ServiceNow or other enterprise ticketing tools. * Knowledge of DevOps practices and automation. * Experience with Python scripting, SQL Server Agent, SSIS, and Twilio/SMS integrations.

Unifi Aviation LLC

Airport Customer Service Agent - MBS

Freeland, MI · On-site

$13.25 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

SkyWest Airlines

Airport Agent - CMX

Calumet, MI · On-site

$16/hr

  • Retirement

... to ticketing and rebooking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns, and more. Responsibilities * Load and unload customer luggage ...

SkyWest Airlines

Airport Agent - CMX

Calumet, MI · On-site

$16/hr

  • Retirement

... to ticketing and rebooking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns, and more. Responsibilities * Load and unload customer luggage ...

Corning

... cloud, APIs, ticketing systems, and threat intelligence platforms .Apply secure AI practices ... Experience with AI/agent frameworks or tools such as LangChain, LlamaIndex, CrewAI, AutoGen ...

FastTek

System Analyst

Lansing, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience using ServiceNow or another enterprise ticketing system. * Experience with Devops or ... Experience with SSIS/ SQL Server agent. * Experience with Twilio / SMS survey gateway experience.

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Showing results 21-40

All JobsTicketing Agent JobsTicketing Agent Jobs in Michigan

Ticketing Agent information

See Michigan salary details

$9

$14

$17

How much do ticketing agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for ticketing agent in Michigan is $14.03, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.10 per hour, depending on experience, location, and employer.

What is the difference between Ticketing Agent vs Customer Service Representative?

AspectTicketing AgentCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in ticketing systemsHigh school diploma; customer service training often preferred
Work EnvironmentAirports, train stations, event venues, travel agenciesCall centers, retail stores, corporate offices
Employer & Industry UsageAirlines, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicketing Agent vs Customer Service Representative

While both roles involve assisting customers, Ticketing Agents primarily handle booking and issuing tickets in transportation or event settings, whereas Customer Service Representatives provide broader support across various industries. The roles share similar credentials and work environments but differ in their specific functions and industry focus.

What are some common challenges faced by ticketing agents during peak travel seasons?

During peak travel seasons, Ticketing Agents often encounter high volumes of customer inquiries and bookings, which can lead to increased stress and the need for efficient multitasking. Managing last-minute schedule changes, handling overbooked flights, and addressing customer concerns with patience are typical challenges. Agents must also stay updated on airline policies and fare changes, ensuring accurate information is provided to customers. Strong communication skills and the ability to remain calm under pressure are crucial for success during these busy periods.

What are the duties of a ticketing agent?

A ticketing agent is responsible for selling and issuing tickets for transportation or events, assisting customers with reservations, providing travel information, and handling customer service inquiries. They often use computer reservation systems and need good communication skills to address passenger needs and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a ticketing agent, and why are they important?

To thrive as a Ticketing Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation and ticketing systems like Amadeus or Sabre, as well as point-of-sale software, is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient operations, positive customer experiences, and accurate processing of travel arrangements.

What is a ticketing agent?

The job duties of a ticketing agent are to greet passengers at the airline check-in desk or gate, help them check their baggage, and inform them of their gate and other pertinent information about their flight. They may also be responsible for other customer service tasks, such as assisting with flight schedules or information, providing airport information, giving directions to the gate, and ticket changes.

More about Ticketing Agent jobs

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For Ticketing Agent jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Ticketing Agent jobs in Michigan look for?

The top searched job categories for Ticketing Agent jobs in Michigan are:

What cities in Michigan are hiring for Ticketing Agent jobs?

Cities in Michigan with the most Ticketing Agent job openings:

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For Ticketing Agent jobs in MI, the most frequently searched job titles are:

Ticketing Agent jobs near you
Infographic showing various Ticketing Agent job openings in Michigan as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $29,181 per year, or $14 per hour.

Airport Agent - Ramp and Customer Service

Envoy Air Inc.

Flint, MI

$15 - $18.50/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement

Posted 11 days ago

Envoy Air rating

6.0

Company rating: 6.0 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

20th of 26 rated airlines

Job description

Come and work for Envoy Air, an American Airlines Group Company, at (FNT) and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.

 

We are hiring immediately, with no experience required!

Pay rate:$ 14.36 / HR.


What’s in it for you?

  • Travel for free with your family and friends on flights across the American Airlines global network.
  • Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
  • Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
  • In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
  • Both full-time and part-time positions available.
  • Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
  • Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.

What you will be doing!

  • Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger’s trip. Don’t let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
  • This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
  • No time for the gym? No problem! You will get a good workout in while lifting the customers’ bags onto the belt and seeing them off to their destination.
  • Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
  • No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
  • Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
  • Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
  • This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!

Requirements:

  • Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.

  • Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.

  • 18 years or older.
  • High school diploma, GED, or international equivalent.
  • Ability to pass a pre-employment drug screen and background check.
  • Authorized to work in U.S. without sponsorship.

Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT. 

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

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