Ticket Writer Jobs (NOW HIRING)

Discover What's Possible at BetMGM
Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business.
As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include:

• Medical, Dental, Vision, Life, and Disability Insurance

• 401(k) with company match

• Pre-tax spending accounts including health care FSA and commuter savings

• Flexible paid time off

• Professional development reimbursement and ongoing skills training opportunities

• Employee resource groups

• Swag, ticket giveaways, and more!

At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.

Location

Glendale, AZ (Fully Onsite)

About the Role
Sportsbook Ticket Writers are to provide high-quality, best-in-class customer service while writing fast and accurate sports wagers for customers. It is key to follow all rules and regulations, policy and procedures, and to maintain a cash drawer with accuracy.

Responsibilities

• Deliver and maintain best-in-class customer service with a focus on customer acquisition and retention and through a positive, friendly manner

• Assist customers with property related items, including but not limited to, seating, F&B assistance, and kiosk wagers

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensure compliance related to applicable jurisdictional gaming statutes and regulations

• Create and enter player tracking cards

• Maintain and balance a till for use in issuing and redeeming tickets and vouchers for assigned shift, following all established cash-handling policies and procedures

• Ensure compliance with all regulatory controls of specific state gaming agencies

• Stock sportsbook Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean and representative of the brand

• Explain wagering rules, including betting lines and odds, and procedures to customers

• Assist customers with all digital related app wagering items, including but not limited to, deposits, withdrawals, registrations and customer service escalations

• Ensure the protection of customer rewards and adherence to credit lines

• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity

• Partner with Customer Service to solve customer issues as needed

• Perform other job-related duties as requested

Essential Functions

• Desire to gain knowledge of sports wagering systems, sports markets and odds

• Must be able to stand, walk, bend, reach, lift to 10 pounds without assistance, and operate computers and other technological devices for extended periods of time

• Must be able to create and maintain a customer service environment which focuses on attracting and retaining customers, creating positive experiences, and solidifying our brand

• Must have the ability to adjust to and embrace change while working in a fast-paced and constantly evolving environment

• Must have the ability to listen to and understand other people's needs through interpersonal skills focused on teamwork

Qualifications

• Ability to gain and maintain a Gaming License through the proper regulatory body

• At least 21 years old

• Must be able to stand or sit, and operate computers and other technological devices for extended periods of time

• Minimum six (6) months of cash-handling experience with basic math skills

• Basic computer and reservation software skills

• Excellent customer service skills and interpersonal skills with the ability to communicate effectively

• Strong ability to escalate potential complaints and business risks

• Ability to work as a part of a team in a high-stress and high-volume environment with attention to detail

• Ability to work in and adapt to a dynamic and frequently changing environment

• Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company brand standards

Compensation

The hourly range for this position is $18.00 to $21.10. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.

Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc.
Gaming Compliance & Licensing Requirements
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.

About BetMGM
BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.