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Overnight Ticket Writer Jobs (NOW HIRING)

Genesis10

Overnight Service Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

... ticket submissions • Independently manage incoming incidents and service requests with minimal ... verbal and written communication skills • Proven ability to operate effectively with limited ...

Genesis10

Overnight Service Desk Analyst

Omaha, NE · On-site

$24 - $28.85/hr

Provide support via phone, live chat, and self-service ticket submissions * Independently manage ... Excellent verbal and written communication skills * Proven ability to operate effectively with ...

Genesis10

Overnight Service Desk Analyst

Omaha, NE · On-site

$24 - $28.85/hr

Provide support via phone, live chat, and self-service ticket submissions * Independently manage ... Excellent verbal and written communication skills * Proven ability to operate effectively with ...

Mudflap

Customer Support Team Lead - Overnight

$60K - $70K/yr

... ticket handling, customer wait times, and escalated tickets * Monitor calls, emails, chats and ... Strong written and verbal communication skills * A proactive, data-driven problem solver with ...

Perk

Overnight Customer Care Agent - AmTrav

$27.80/hr

Crystal-clear professional communication, both written and verbal. The Tech: You are tech-savvy ... Ticket Accuracy: Near-zero error rate with booking requests. * Traveler Satisfaction: High "Net ...

Galls

Embroidery Operator - Overnight

Lexington, KY

$1.0K/wk

... ticket to ensure order is completed accurately • Maintain safe and clean work area • Work as a ... to read, write, speak, and understand English to understand and execute instructions for daily ...

Perk

Overnight Customer Care Agent - AmTrav

Chicago, IL · On-site

$16 - $21.50/hr

Crystal-clear professional communication, both written and verbal. * The Tech: You are tech-savvy ... Ticket Accuracy: Near-zero error rate with booking requests. * Traveler Satisfaction: High "Net ...

Perk

Overnight Customer Care Agent - AmTrav

Chicago, IL · On-site

$16 - $21.50/hr

Crystal-clear professional communication, both written and verbal. * The Tech: You are tech-savvy ... Ticket Accuracy: Near-zero error rate with booking requests. * Traveler Satisfaction: High "Net ...

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How much do overnight ticket writer jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for overnight ticket writer in the United States is $15.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $17.55 per hour, depending on experience, location, and employer.
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Overnight Service Desk Analyst

Overnight Service Desk Analyst

Genesis10

Omaha, NE • On-site

$19.50 - $26.75/hr

Full-time

Posted 3 days ago

Job description

Job Summary:
Genesis10 is currently seeking a Service Desk Analyst (Overnight Support) for a 6-month Contract-to-Hire role. The Overnight Service Desk Analyst provides critical after-hours IT support for the organization, serving as the primary point of contact during overnight operations and managing incidents and service requests independently.
Responsibilities:
• Serve as the first point of contact for IT support during overnight hours
• Provide support via phone, live chat, and self-service ticket submissions
• Independently manage incoming incidents and service requests with minimal supervision
• Prioritize issues based on business impact, urgency, and SLA requirements
• Diagnose, troubleshoot, and resolve hardware, software, application, and access-related issues
• Accurately log, categorize, prioritize, and document all tickets in the ITSM system
• Ensure tickets include clear problem descriptions, troubleshooting steps, and resolution details
• Escalate incidents appropriately when issues exceed authorization, scope, or skill level
• Act as a frontline escalation point during overnight hours
• Identify and initiate escalation for high-impact or critical incidents
• Engage on-call technical teams, vendors, or incident management resources as required
• Provide timely and professional status updates until resolution or handoff to the next shift
• Perform detailed shift handoffs to ensure continuity across support teams
• Resolve incidents and service requests using approved Knowledge Base (KB) articles
• Support shift-left objectives by handling eligible requests at first contact
• Identify recurring overnight issues suitable for: Knowledge article creation or improvement, Process refinement, Automation or self-service
• Provide feedback to leadership on overnight trends and improvement opportunities
• Perform approved baseline UAM activities, including: Identity verification and user validation per policy, Password resets and account unlocks, Execution of approved access requests using documented workflows
• Ensure all access-related actions align with least privilege principles, approvals, and audit requirements
• Escalate exceptions or non-standard requests to IAM, Security, or application owner teams
• Maintain precise documentation to support security and compliance reviews
• Deliver professional, calm, and effective support in a low‐staffed, high‐impact overnight environment
• Clearly communicate technical information to non-technical users
• Manage user expectations during incidents and outages with transparency and empathy
• Maintain a customer-focused mindset while balancing security and policy enforcement
• Adhere to ITIL-aligned processes, SOPs, and escalation guidelines
• Meet or exceed defined SLA and quality standards
• Follow all security, access, and data handling policies
• Support audit and compliance activities through accurate documentation and ticket hygiene
Qualifications:
Required:
• 2+ years of experience in IT support, Service Desk, or Help Desk environments
• Ability to work overnight shifts, including weekends and holidays as scheduled
• Strong independent troubleshooting and decision‐making abilities
• Working knowledge of ITIL principles and service management concepts
• Excellent verbal and written communication skills
• Proven ability to operate effectively with limited supervision
• Experience using ITSM/ticketing systems (e.g., ServiceNow)
Preferred:
• Experience supporting 24x7 or overnight operations
• Familiarity with User Access Management (UAM) or identity-related support
• Knowledge of shift-left or Knowledge-Centered Service (KCS) models
• Experience supporting financial, regulated, or security-conscious environments
• Certifications such as: CompTIA A+, Network+, or Security+, ITIL Foundation, Microsoft certifications
Company:
Information Technology and Services Founded in 1999, the company is headquartered in New York, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
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About Genesis10

Sourced by ZipRecruiter

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1999

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