Volunteer Ticket Writer Jobs (NOW HIRING)

At Boot Hill Casino & Resort, we live The Maverick Way, bringing energy, integrity, and pride to everything we do. Our Sportsbook Team is at the center of the action, helping guests engage with their favorite teams, events, and wagering opportunities while delivering an outstanding entertainment experience.

We're looking for a Sportsbook Ticket Writer who enjoys building relationships, providing excellent guest service, and working in a dynamic environment where no two days are the same. In this role, you'll serve as a trusted resource for guests, processing wagers, educating patrons on betting options, and ensuring all transactions are handled accurately and in compliance with gaming regulations.

Boot Hill Casino & Resort accomplishes these goals every day through our core values:

• Build a diverse team of service-focused individuals
• Provide consistent and outstanding guest service
• Develop and create extraordinary entertainment experiences
• Take pride in our clean and well-maintained facility
• Support the communities in which we work and live
• Celebrate our heritage
• Be respectful, inclusive, and responsible in all we do

Key Responsibilities:

• Accurately process sports wagering transactions in accordance with gaming regulations, internal controls, and house rules
• Issue, redeem, and reconcile sports wagering tickets, vouchers, and promotional credits
• Balance and maintain an assigned imprest bank during each shift
• Follow proper cash-handling procedures and safeguard company assets
• Assist guests with sports wagering kiosks and the interactive sports wagering platform
• Explain betting rules, wagering options, odds, and lines in a clear and friendly manner
• Build positive relationships with guests and provide exceptional customer service
• Promote Players Club enrollment and Sportsbook promotions, contests, tournaments, and special events
• Create and maintain accurate player tracking information
• Monitor and communicate patron wagering activity in accordance with operational procedures
• Verify patron identification and ensure compliance with all applicable requirements
• Maintain a clean, organized, and well-stocked Sportsbook area
• Assist with the safety and security of guests and Team Members
• Adhere to Internal Controls, Kansas Gaming Regulations, Title 31 requirements, the Responsible Gambling Plan, and the Voluntary Exclusion Program
• Maintain strong knowledge of sports wagering products, marketing promotions, and property events
• Champion The Maverick Way by delivering an engaging, energetic, and guest-focused experience
• Perform other duties as assigned

What Makes You a Great Fit:

• Passion for guest service and creating memorable experiences
• Interest in sports and sports wagering
• Strong attention to detail and accuracy
• Ability to remain organized
• Positive attitude and strong communication skills
• Ability to build rapport with guests and Team Members alike

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills
• Ability to perform basic math and make change accurately
• Basic proficiency with Microsoft Windows and Microsoft Office applications
• Ability to learn sports wagering systems, regulations, and operational procedures
• Ability to maintain confidentiality regarding financial transactions, casino operations, company promotions, and guest information
• Ability to work collaboratively with guests, Team Members, and management
• Ability to understand and comply with Internal Controls, BHCR training materials, and all HR policies

Position Details:

• Part-Time
• Must be available to work evenings, weekends, holidays, and special events
• Must be at least 21 years of age
• Must be able to obtain and maintain a Kansas Racing and Gaming License

Benefits:

• Competitive Pay
• Free Meals Every Shift
• 401(k) Plan with Discretionary Match*
• Free Life, Dental & Vision Insurance*
• Health Insurance Packages
• Paid Time Off Program*
• Advancement Opportunities

*Ask HR for complete details on available benefits.

Ready to be part of the action and create winning experiences for our guests? Apply today and help bring the excitement of Sportsbook to life.