Ticket Operations Manager Jobs in California (NOW HIRING)

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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Role and Responsibilities

This role is not eligible for immigration sponsorship

Position Summary:
As a key member of the Samsung LA28 Olympic & Paralympic preparations team, this Operations Leader will play a critical role in ensuring Samsung's efficient and effective representation as a key partner throughout the event. Reporting to the Senior Director of the Samsung LA28 Olympic Office, this leader will oversee communication, reporting, operational excellence, and quick problem-solving to support Samsung's strategic objectives during the LA28 Games.

Note: This is a fixed-contract with an estimated term ending in September of 2028

Key Responsibilities:

• Manage daily communications with LA28's various departments including Client services, Accommodations, Ticketing, Showcasing, Media Center, Olympic Village, Venues, Digital, OOH, Finance, etc.
• Compile and report all information received from these departments to ensure seamless coordination
• Review overall hotels in Los Angeles and LA28's contracted hotel list, and arrange hotel inspections, prepare inspection reports, and manage Samsung's proprietary Accommodation Management System (AMS) for tracking hotel operations for Olympic Partners.
• Oversee Samsung's proprietary Competition Ticket Portal (CTP) to manage ticket allocations for Olympic Partners
• Communicate with Samsung subsidiaries to resolve inquiries and ensure smooth operations
• Manage agenda for weekly calls with HQ in Korea, meetings with Olympic stakeholders, etc
• Support research on the Los Angeles landscape, including hotels, restaurants, key traffic areas, and event locations
• Assist with B2B contacts preparation work as needed
• Support the approval process for Olympic related assets, including logos, marks, designations, and other branding elements.
• Supporting Technology initiatives with developing programs and ideas.

Skills and Qualifications

Minimum Qualifications:

• Bachelor's degree in Business, Marketing, or a related field
• 8+ years of experience in global Sports marketing or Olympic marketing (e.g., Marketing Group of Sports Team, Sports Marketing Agency, Sponsorship team within a company, etc.)
• Strong understanding of hotel operations, ticket operations and hospitality management
• Exceptional relationship management and influencing abilities
• Excellent project management and communications skills
• Familiarity with consumer behavior trends and strategies to enhance brand preference
• Familiarity with Telecom business and Mobile devices
• Strong event management and presentation skills to influence high-level audiences
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and ticketing tools
• Bilingual in Korean is a plus, but not required

#LI-KR1

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CALIFORNIA

The salary range for this role for candidates based in California, is expected to be between $175,000 and $185,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

This role will have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Paid Time Off, Wellness Incentives, and many more. In addition, this role is eligible for bonus compensation, based on individual performance.

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