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Ticket Operations Associate Jobs in Indiana (NOW HIRING)

AllSTEM Connections

Training Associate

Indianapolis, IN · On-site

$62K - $79K/yr

External Vendor Liaison & SLA Tracking • Ticket Governance: Serve as the primary operational point of contact between internal Learning Strategists and our external administrative learning services ...

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Ticket Operations Associate information

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Indiana?

The most popular types of Ticket Operations jobs in Indiana are:

What are popular job titles related to Ticket Operations Associate jobs in Indiana?

For Ticket Operations Associate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Associate jobs in Indiana look for?

The top searched job categories for Ticket Operations Associate jobs in Indiana are:

What cities in Indiana are hiring for Ticket Operations Associate jobs?

Cities in Indiana with the most Ticket Operations Associate job openings:

Ticket Operations Associate jobs near you

Operations - Store Support Team Lead

Fishers, IN • On-site

Round Room
Telecommunications • 1 - 5K employees
Learn more about Round Roomexternal

Full-time

Re-posted 21 days ago

Job description

General Position Purpose:
The Store Support Shift Lead will be responsible for the delivery of quality Level 1 support services to the TCC and WZ Retail stores. The primary goal is to enable retail sales for Store personnel. This will be accomplished by ensuring incidents are managed within SLAs and with a high customer satisfaction.
Essential Duties:
  • Manage and report on Key Performance Indicators identified by the Company, such as First Call Resolution, Abandonment Rate and Customer Surveys.
  • Responsible for Outage communication through various channels
  • Oversee Alert & Event, Incident, Problem, Request and Knowledge management.
  • Proficient in resolving all Level 1 Core and Extended Services
  • Drive the Store Support team and instill a customer service culture.
  • Act as an escalation point for team members.
  • Approve inter team escalations and oversee the incident to completion.
  • Develop inter and intra team processes that promote efficiency and communications excellence.
  • Oversee the prompt completion of breached SLA tickets.
  • Track trouble ticket resolution metrics against SLAs.
  • Promote processes that support the ITIL methodology.
  • Measure and report on service delivery performance metrics including customer satisfaction surveys and trouble ticket open, closed and breached statistics.
  • Produce SLA exception reports and investigate the root cause of the SLA breach.
  • Screens, interviews and makes recommendations for hiring potential employees.
  • Coaches, develops, and provides leadership, direction, and motivation to the Store Support Team.
  • Act as Major Incident coordinator to ensure outages and major incidents are handled efficiently and within processes while escalating when necessary.
  • Support and promote the 5 Promises (Care, Drive the Business, Connect, Inspire and Be Authentic)

Additional Duties and Responsibilities:
  • Excellent time management, organizational, personnel, and conflict resolution solving skills.
  • Ability to work and communicate with all levels of management.
  • Strong written and verbal communication skills.
  • Adapt to the changing priorities and drive the team toward meeting the changing goals.
  • Available for on-call support; must be able to work weekends/evenings as needed.
  • Ability to function effectively within a team or as an individual contributor.
  • Strong knowledge of the ITIL framework and best practices
  • Strong Retail Operations knowledge
  • Proven expertise and overall responsibility in customer service and managing the performance of service centers
  • Plans and carries out responsibilities with minimal direction
  • Performs other duties as assigned

The accomplished individual will possess the following:
  • Good understanding of general business operations.
  • Excellent inter-personal skills.
  • Strong verbal and written communication skills.
  • Problem solving and analytical capabilities.
  • Ability to execute assigned tasks swiftly, efficiently, and qualitatively.
  • Ability to delegate and drive the day to day operations of the support team

Education and/or Experience:
  • Associates degree/ Bachelor's degree in Information Technology or Business and or equivalent combination of education and experience. At least 5+ years related experience in a Service Support setting.
  • Fundamental knowledge of ITSM best practices and the ability to explain and train staff.
  • Sound understanding of various operational processes, applications and hardware systems that are supported throughout the environment.

Physical Demands:
  • Able to sit over 30% of the time.
  • Able to stand, walk and bend up to 70% of the time.

The accomplished individual will have the following attributes:
  • Adaptability - must adjust quickly to changes in business or IT strategy.
  • Negotiation Skills - ability to resolve issues, prioritize efforts and manage resources.
  • Self-Motivation - will take unsolicited actions toward achieving overall objectives.
  • Conflict resolution - will work
  • Strong Communication - strong written and verbal to influence, lead and motivate others.
  • Customer Focus - Ability to establish strong relationships across all levels of organization.
  • Leadership - demonstrated leadership capabilities, ability to organize and motivate.
  • Progressive - conceptual, analytical and strategic skills and a vigorous thought process.
  • Team Player - the ability to sell change effectively and influence others.
  • Problem-Solver - relentless sense of urgency, strong intellectual horsepower, thorough and insightful with a "Can Do" attitude.
  • Mentor - the ability to mentor and train support team to help grow through their development paths.

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information, or any other status protected by applicable federal, state, or local laws. We are committed to providing reasonable accommodations for qualified individuals with disabilities.
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