Tesla Customer Support Jobs (NOW HIRING)

Description

COMPANY OVERVIEW: MOBIS Technical Center of North America is the Research & Development Center for Hyundai MOBIS, a Tier 1 supplier and an affiliate under Hyundai Motor Group. MOBIS produces and supplies a wide variety of automotive components to customers including component modules (chassis, cockpit and front-end module), core system, eco-friendly and DAS-mechatronics. Mobis delivers the design and development of advanced engineering, autonomous driving, infotainment, component modules, safety, brake and steering systems, lamp, ICS/electronics and software development solutions that consider the safety and convenience of our customers as well as the future.

Requirements

ESSENTIAL FUNCTIONS AND SKILLS:

Typical responsibilities include but are not limited to the following:

•  Should have successful business development experience with Tesla, with a strong, practical understanding of Tesla's processes, practices, and expectations-along with proven expertise supporting Electrified Propulsion (ePT) product areas such as DCDC, OBC, inverters, high-voltage components, and related EV systems. 
• Serving as one of the primary Strategic business Development role to open up new business in key areas and key contact for assigned OEM accounts, building and maintaining strong multi-level customer relationships.
• Driving expansion of Key Mobis technologies: Electric Powertrain (ePT), Electronics (ADAS, Infotainment, HUD etc.), Exterior Lighting, Chassis - Steering, Brake Systems and Modules within assigned accounts for key innovation products.
• Developing and executing account-specific strategies to grow existing business and secure new program awards as set up by KAE and Product Business Unit.
• Coordinating cross-functional teams (engineering, operations, quality, program management) to ensure seamless customer experience and program execution.
• Monitoring scorecard customer account health metrics such as on-time delivery, quality performance, and customer satisfaction; proactively addressing issues and implementing corrective actions.
• Identifying and pursuing new business opportunities by understanding customer roadmaps, product strategies, and emerging needs.
• Preparing and delivering customer presentations and business reviews that communicate Mobis' value proposition.
• Tracking and reporting on sales pipeline and forecasts for assigned accounts.
• Staying current on industry trends and competitive activities affecting assigned accounts.
• Negotiating commercial terms for new programs in collaboration with senior leadership.
• Ensuring timely and accurate communication between customer and internal stakeholders.
• Supporting resolution of customer concerns by engaging appropriate functional teams and driving accountability.
• Participating in customer meetings and technical reviews including strategic planning sessions.
• Maintaining detailed account plans including organizational structure, decision-making processes, and relationship mapping.

ADDITIONAL REQUIRMENTS/ EXPERIENCE:

• Strong relationship-building skills with the ability to develop trust and credibility at all customer levels.
• Experience with Global Tier 1 suppliers in customer-facing role.
• Experience working at OEM Tesla directly in Purchasing and/or Engineering supporting products in Mobis' portfolio
• Established relationships with OEM Purchasing and Engineering teams, especially within Tesla.
• Must have: Former Tesla career background (Manager level). Tesla Electrification (and related technologies) preferred.
• Purchasing or relevant experience preferred.
• Strong understanding of Tesla's systems including purchasing strategy and process/procedure.
• Strong technical aptitude in automotive systems, Electronics/ADAS, and Electrification.
• Results-oriented mindset with proven ability to achieve sales targets and business objectives.
• Excellent communication and presentation abilities, both written and verbal.
• Strategic thinking paired with strong execution skills.
• Problem-solving mindset with ability to navigate complex situations and create win-win outcomes.
• Self-motivated and capable of independent work while also being a strong team collaborator.
• High emotional intelligence with adaptability to different situations and personalities.
• Strong organizational and multitasking skills with ability to manage multiple priorities and deadlines.
• Proficiency in CRM systems and business tools including Microsoft Office and analytics platforms.
• Willingness to travel 30-40% to customer sites and company facilities.
• In addition to the responsibilities mentioned above, tasks relating to the following area will be assigned as required.
• Be a team player and strong leader with integrity.
• Have great attention to detail.
• Strong verbal and written communication skills.
• Be reliable (with reliable mode of transportation.)

EDUCATION/CERTIFICATION/YEARS OF EXPERIENCE:

• 15+ years of automotive industry experience with a proven track record in OEM account management or sales.
• Bachelor's degree in Business, Engineering, Sales, Marketing or related field.
• Master's degree or MBA highly preferred.

PHYSICAL DEMANDS:

• Ability to sit for extended periods, use a computer and phone daily, and occasionally lift up to 10 lbs.

WORK ENVIRONMENT:

• Office work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

TRAVEL:

• Occasional international travel
• Frequent local travel

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

CANDIDATE SPONSORSHIP: Mobis does not provide immigration related sponsorship for this role. Do not apply for this role if you will need Mobis immigration sponsorship now or in the future. This includes direct company sponsorship, entry of Mobis as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company. (e.g., H-1B, OPT, STEM OPT, CPT, E-2, TN, J-1, etc.)

ADA DISCLAIMER: Mobis North America is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at: MTCA_HR@gmobis.com

EEO STATEMENT:Mobis North America is an Equal Opportunity Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.Mobis North America will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Mobis North America legal duty to furnish information.