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Telephony Manager Jobs in Raleigh, NC (NOW HIRING)

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC

$101K - $139K/yr

Maintain and support Cisco's IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure * Administer and troubleshoot Unified Call Manager, Unity voicemail, ICM ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Maintain and support Cisco's IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure * Administer and troubleshoot Unified Call Manager, Unity voicemail, ICM ...

Purple Drive Technologies

Project Manager

Raleigh, NC · On-site

Project manager • Ensure solutions meet agreed quality criteria, address project issues and risks ... telephony, voice, and information security • Self-motivated, energetic, excellent interpersonal ...

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All JobsTelephony Manager JobsTelephony Manager Jobs in Raleigh, NC

Telephony Manager information

See Raleigh, NC salary details

$21.8K

$53.1K

$103.4K

How much do telephony manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for telephony manager in Raleigh, NC is $53,059.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $61,100.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by Telephony Managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What are Telephony Managers?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a Telephony Manager, and why are they important?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.
What are popular job titles related to Telephony Manager jobs in Raleigh, NC? For Telephony Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Telephony Manager jobs in Raleigh, NC look for? The top searched job categories for Telephony Manager jobs in Raleigh, NC are:
Telephony Manager jobs near you

Senior Software Engineer - Call Routing Product

EnrollHere

Raleigh, NC • On-site, Remote

$119K - $157K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.

We are seeking a Senior Software Engineer to lead the design, development, and optimization of our call routing platform. You will play a critical role in building scalable, reliable, and intelligent telephony solutions that enable seamless customer experiences.

The ideal candidate will have deep expertise in VoIP/CCaaS technologies, distributed systems, and cloud-based application development, along with a strong understanding of real-time communications and call routing logic.

Responsibilities

Product Development & Architecture

  • Design and implement high-performance call routing algorithms and services.
  • Architect scalable, fault-tolerant systems capable of handling large volumes of concurrent calls.
  • Collaborate with product management to translate business requirements into technical solutions.
  • Develop and maintain integrations with telephony providers, CRM systems, and third-party APIs.
  • Implement automated testing strategies for telephony flows and routing logic.
  • Monitor, troubleshoot, and optimize call quality, latency, and system uptime.
  • Conduct performance benchmarking and capacity planning.
  • Mentor junior engineers and contribute to code reviews.
  • Work closely with DevOps and QA teams to ensure smooth deployments and operations.
  • Participate in on-call rotations for production support as needed

Requirements

  • 5+ years of software engineering experience, with at least 2 years in real-time communications or telephony.
  • Strong proficiency in programming languages such as Go and Python.
  • Expertise in VoIP protocols (SIP, RTP, WebRTC) and telephony platforms (Genesys, Bandwidth, Twilio, Telnyx, Asterisk, etc.).
  • Experience with cloud infrastructure (AWS, Azure, or GCP) and microservices architecture.
  • Solid understanding of distributed systems, networking, and performance optimization.
  • Strong problem-solving and debugging skills.

Benefits

We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:

  • Medical: 4 United Healthcare medical plans (including an HSA option)
  • Dental: 3 dental plans (Aetna and MetLife)
  • Vision: 2 Aetna vision plans
  • Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
  • Ancillary Coverage: 4 ancillary plans and supplemental life insurance
  • Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
  • PTO & Flexibility: Generous PTO and remote work support
  • Growth: Learning stipends and opportunities for professional development

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