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Telephony Manager Jobs in Raleigh, NC (NOW HIRING)

360 IT Professionals

Solutions Architect

Raleigh, NC

$61.25 - $80.75/hr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... telephony system, digital signage, call recording, E911, satellite and over the air systems ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and ... Manage assigned incidents, service requests, and tasks within the ITSM platform, meeting or ...

Project Resources Group

Damage Specialist

Raleigh, NC · On-site

$50K - $54K/yr

... management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:

Celito Communications

Account Executive

Raleigh, NC · On-site

Sales, Business Development, Information Technology Services, Telecommunications, VOIP/Telephony ... Manage the complete sales journey. You are responsible for discovery, solution presentation ...

Genesys

IT Services Specialist

Durham, NC · Hybrid

Contribute to foundational server, network, and telephony support to ensure operational continuity * Maintain accurate hardware and software inventory to support asset management and planning

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Telephony Manager information

See Raleigh, NC salary details

$23.8K

$57.9K

$112.8K

How much do telephony manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for telephony manager in Raleigh, NC is $57,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What skills are needed for telephony jobs?

Telephony managers need strong communication and technical skills, including knowledge of telecommunication systems, VoIP technology, and network infrastructure. Problem-solving abilities, attention to detail, and proficiency with relevant tools and software are also important. Certifications such as Cisco CCNA or CompTIA Network+ can enhance job prospects.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary between $50,000 and $85,000 annually, depending on experience, location, and company size. Salaries can increase with certifications, leadership skills, and managing larger teams or complex operations.

What is the highest paying job in telecommunications?

The highest paying roles in telecommunications often include senior executive positions such as Chief Technology Officer (CTO) or Vice President of Telecommunications, which can earn six-figure salaries. These roles typically require extensive experience, advanced technical knowledge, and leadership skills, often supported by certifications like Cisco or PMP and a background in network infrastructure and strategic planning.

What is a telephony manager?

A telephony manager is a professional responsible for overseeing the design, implementation, and maintenance of an organization's telephone systems and communication networks. They often coordinate with IT teams, manage VoIP and traditional phone systems, and ensure reliable communication services. Strong technical skills and knowledge of telecommunication protocols are essential for this role.

What are some common challenges faced by Telephony Managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What are Telephony Managers?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a Telephony Manager, and why are they important?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.
What are popular job titles related to Telephony Manager jobs in Raleigh, NC? For Telephony Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Telephony Manager jobs in Raleigh, NC look for? The top searched job categories for Telephony Manager jobs in Raleigh, NC are:
Telephony Manager jobs near you
Sr. Software Engineer (AI Voice & Messaging Agents)

Sr. Software Engineer (AI Voice & Messaging Agents)

Bandwidth

Raleigh, NC • On-site

$119K - $157K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

Key responsibilities

  • Build the SaaS platform layer that turns the AI voice agent into a multi-tenant, revenue-generating product, including tenant management, partner APIs, configuration workflows, onboarding UX, and operational dashboards.

  • Work across backend services, frontend, infrastructure, and AI pipeline, addressing the highest-priority work regardless of domain.

  • Deliver features quickly to partners and SMBs, focusing on real user feedback and product usage to guide further development.

Job description

Who We Are:
Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
We are seeking a Senior Software Engineer to take an AI voice agent platform from working concept to shipping, revenue-generating product.
This isn't an R&D role. The research phase proved the concept works. The engine runs - now we need to build the car around it. We're looking for someone who builds products - someone who ships code to real customers, watches how they use it, and ships again next week. You'll be joining a small, high-caliber team with deep voice and telephony expertise, and your job is to help us turn that foundation into a SaaS platform that resellers can white-label and deploy for thousands of SMBs.
The Innovation Studio operates like a startup - backed by the infrastructure of a public company. We optimize for learning speed, not perfection. If you've spent your career inside enterprise release processes and that's where you're comfortable, this isn't the right fit. If you've been waiting for a team that ships at the pace of a startup but sits on top of a global communications network - keep reading.
How You Work Matters As Much As What You Know:
This is a senior IC role. You lead by example, not management authority.
  • Engineering Fundamentals Are Non-Negotiable: You understand software design, system architecture, and why things break at scale - not because you read about it, but because you've built through it.
  • Product Shipping Experience: You've built and launched products that real customers use - ideally in a startup or high-growth environment. Prototypes and POCs don't count.
  • AI as a Force Multiplier, Not a Crutch: You've embraced AI development tools as a core part of how you work. You use AI to move faster while your experience and judgment ensure the output is sound.
  • Deep Instincts Over Blind Trust: When AI generates code, you know whether it's good - and more importantly, you know when it's subtly wrong.
  • Full-Stack Fearlessness: When you hit an unfamiliar domain, your instinct is to pick it up and move fast - using AI to operate across the full stack without sacrificing quality.

This combination - strong fundamentals amplified by AI fluency - is a first-class requirement, not a nice-to-have.
What You'll Do:
  • Ship the Product: Build the SaaS platform layer that turns our AI voice agent into a multi-tenant, revenue-generating product - tenant management, partner APIs, configuration workflows, onboarding UX, operational dashboards, and the glue that holds it all together.
  • Work Everywhere in the Stack: Backend services, frontend, infrastructure, AI pipeline - you go where the highest-priority work is. Role boundaries slow teams down; you ignore them.
  • Close the Loop: Get features in front of real partners and real SMBs fast. You measure your work by what users do with it, not by what got merged.
  • Lead Through Craft: You earn influence through code quality, smart trade-offs, and velocity - not title or tenure. You raise the bar through code review, design discussions, and pairing.
  • Automate the Bottlenecks: When something in the dev cycle is slow or repetitive, your instinct is to script it, agent it, or eliminate it. You don't just build the product - you accelerate the system that builds it.

The Mindset:
Comfortable in Ambiguity: Requirements are evolving, priorities shift weekly, and the roadmap is measured in weeks, not quarters. That energizes you.Entrepreneurial Instinct: You think about the product, not just the code. You care whether what you built actually moves the business forward.Pragmatic over Clever: You prefer boring technology that scales over shiny technology that breaks. You build guardrails and observability - then move fast inside them.Low Ego, High Ownership: You're here to ship a product, not to be the smartest person in the room. You'll pick up whatever task moves the team forward, whether it's glamorous or not.
Nice-to-Haves:
  • Experience with real-time systems, voice/telephony, or conversational AI
  • Hands-on experience with LLMs, agentic AI, prompt engineering, or model fine-tuning
  • Experience building multi-tenant SaaS platforms or B2B2B products

What Success Looks Like:
  • A real product, not a demo: A deployable, sellable platform with paying customers.
  • Weekly improvement loops: Shipping and learning from real partner and customer feedback every week.
  • Operational confidence: Clear dashboards, measurable quality, fast incident response, and releases you can trust.
  • Scale trajectory: A system designed to grow into tens of thousands of agents without collapsing under its own complexity.

Why This Role:
Startup pace and ownership - without building distribution from scratch.A serious communications backbone (global network + deep telephony expertise) already underneath you.A team that's ready to shift from "the concept works" to "customers pay."
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...
  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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