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Telephony Manager Jobs in Raleigh, NC (NOW HIRING)

Zoom Corporation

Applied AI Engineers

Raleigh, NC · On-site

$271K/yr

... with customer CRMs, telephony systems, and knowledge bases using Python and TypeScript ... Management, or similar). * Deploy LLM-based agents with tool use, multi-step orchestration, and ...

New

EnrollHere

Head of Engineering

Raleigh, NC · On-site

The platform combines AI-based compliance scoring, agent enrollment workflows, commission management, and telephony infrastructure into a single operating environment for the Medicare distribution ...

EnrollHere

Head of Engineering

Raleigh, NC · On-site

The platform combines AI-based compliance scoring, agent enrollment workflows, commission management, and telephony infrastructure into a single operating environment for the Medicare distribution ...

EnrollHere

Head of Engineering

Raleigh, NC · On-site

The platform combines AI-based compliance scoring, agent enrollment workflows, commission management, and telephony infrastructure into a single operating environment for the Medicare distribution ...

360 IT Professionals

Solutions Architect

Raleigh, NC

$61.25 - $80.75/hr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... telephony system, digital signage, call recording, E911, satellite and over the air systems ...

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All JobsTelephony Manager JobsTelephony Manager Jobs in Raleigh, NC

Telephony Manager information

See Raleigh, NC salary details

$21.8K

$53.1K

$103.4K

How much do telephony manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for telephony manager in Raleigh, NC is $53,059.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $61,100.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by Telephony Managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What are Telephony Managers?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a Telephony Manager, and why are they important?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.
What are popular job titles related to Telephony Manager jobs in Raleigh, NC? For Telephony Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Telephony Manager jobs in Raleigh, NC look for? The top searched job categories for Telephony Manager jobs in Raleigh, NC are:
Telephony Manager jobs near you

Director, Software Engineering- Contact Center Platform

Fidelity Investments

Durham, NC • On-site

$229K/yr

Full-time

Posted 6 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

14th of 138 rated financial services

Job description

Job Description:

Director of Engineering – Contact Center Platform

Note: Fidelity will not provide sponsorship for this role.

The Role

The Enterprise Contact Center Technology team is seeking a Director of Engineering to lead the strategy, architecture, and delivery of our next-generation, omni-channel contact center platform. This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise.

In this role, you will provide technical and organizational leadership for teams responsible for core contact center capabilities, including call routing, queuing, reporting, workforce management, and advanced IVR across voice, chat, and digital channels. You will set architectural direction, establish engineering standards, and guide the integration of critical technologies such as Asterisk, FreeSWITCH, Kamailio, WebRTC, SIP, RTP, Matrix, and Rocket.Chat, as well as speech recognition and conversational AI solutions.

You will partner closely with senior technology leaders, product management, operations, and business stakeholders to align platform capabilities with enterprise priorities. The role includes leading large-scale migrations from legacy systems to cloud-native, open-source architectures; overseeing API and microservices strategies; and ensuring the platform meets high standards for security, reliability, performance, and regulatory compliance. You will also be accountable for engineering excellence through DevOps practices, CI/CD pipelines, automated testing, infrastructure-as-code, and continuous improvement.

The Expertise and Skills You Bring

  • 10+ years of IT experience, with significant leadership responsibility and deep domain expertise in contact center, telephony, or real-time communications platforms.

  • Proven experience leading the design and delivery of enterprise-scale contact center solutions, including IVR, workforce management, and omni-channel platforms.

  • Strong background in telephony engineering, with hands-on knowledge of SIP, RTP, PBX, VoIP, and open-source voice platforms.

  • Demonstrated ability to define and govern cloud-native architectures, microservices ecosystems, and API strategies at scale.

  • Experience leading teams that deliver real-time communications, speech recognition, and conversational AI capabilities.

  • Strong understanding of DevOps, CI/CD, automated testing, and production operations in 24x7 environments.

  • Excellent leadership, communication, and stakeholder management skills, with the ability to translate complex technical concepts into clear business outcomes.

The Team

Enterprise Contact Center Technology delivers the world-class capabilities that connect Fidelity associates with millions of participants, members, and customers. The organization owns the voice, email, and web chat platforms that power these interactions and enable exceptional service experiences.

Continuous improvement is central to our mission. We seek leaders who foster innovation, engineering rigor, and a culture of learning, collaboration, and accountability. Our teams are driven by a deep obsession with customer and associate experience, operational excellence, and delivering long-term value to the business.

The platform supports 20+ million clients, processes 35+ million customer interactions annually, and operates on a 24x7 basis, requiring leadership focus on availability, scalability, performance, and resilience at enterprise scale.

Certifications:Category:Information Technology

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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