Telephony Manager Jobs in Raleigh, NC (NOW HIRING)

Most engagement and public-meeting workflows are fragmented across four or five disconnected systems: agenda management, packet assembly, AV/streaming, public comment, captioning, and minutes. PublicInput unifies all of it on one platform so governments can run modern engagement and public meetings from a single, accessible source of truth.
Our Meetings Suite handles agendas and packets, approvals, motions and votes, live and hybrid public comment, streaming and captioning, and accessible minutes - and shares a platform with our Engagement Suite, so pre-meeting comments and stakeholder data flow directly into the meeting record.

The Sales Engineer / Solutions Consultant is the technical voice of PublicInput across the buying journey: leading discovery, designing solutions, running demos, and answering the hardest technical questions - and stays close enough to the customer through onboarding to make sure what we sold is what we deliver.

This role is sales-first: most of your time is spent in pre-sales motion alongside our AEs, helping clerks, IT directors, communications leads, planners, and city/county managers see how our Engagement and Meetings products solve real problems. You'll also wear a CX hat, partnering with Implementation and CSMs on complex go-lives, security reviews, and integrations. You'll thrive here if you love talking to government customers, get energized by real-time domains (live meetings, AV, streaming, accessibility), and actively use AI to move faster.

• Lead technical discovery, demos, design sessions, and proof-of-value engagements across our Engagement Suite, Meetings Suite, API tools, and advanced configurations.
• Translate customer needs into clear, value-based narratives: mapping outcomes to priorities like SB707, accessibility (WCAG/ADA/Section 508), and open-meeting requirements.
• Own technical sales artifacts: solution designs, integration diagrams, security questionnaire responses, RFP technical responses, and customer-facing documentation.
• Multi-thread the technical buyer (IT, security, clerk, AV/streaming) alongside the economic buyer in partnership with Account Executives.
• Serve as the technical bridge from sale to delivery: partnering with Implementation and CSMs on complex go-lives, technical health checks, executive QBR prep, and de-escalations that risk renewal or expansion.
• Use AI coding assistants and agentic tooling (Claude Code, Cursor, Copilot) to navigate the PublicInput product, prototype integrations, and produce well-formed specs and tickets.
• Investigate how customer external systems behave (agenda management, legislative workflow, AV/streaming, CRM, SSO, ERP, data warehouses) so we can adapt or integrate cleanly.
• Partner with Engineering and Product to scope and deliver workable solutions - and feed structured field observations back into the roadmap.
• Develop reusable assets: demo flows, configuration playbooks, technical battlecards, integration patterns - that scale your impact across the AE team.

Professional Qualifications

• 3+ years as a Sales Engineer, Solutions Consultant, Solutions Architect, or similar customer-facing technical role with experience leading discovery, demos, and technical close motions.
• Proven success supporting net-new and expansion SaaS sales, ideally into state, local, or federal government, transit, or other public-sector buyers.
• Strong technical fundamentals: comfortable with production code and modern web architectures. Familiarity with our stack (ASP.NET, C#, MSSQL, React/JS, Azure) a plus; language-agnostic candidates welcome.
• Experience with real-time product domains: meeting/conferencing software, AV systems, live streaming, telephony/SIP, WebRTC, SignalR, or similar event-driven architectures.
• Hands-on proficiency with AI coding assistants and agentic tooling for codebase exploration, integration prototyping, and synthesis.
• Comfort representing engineering in customer-facing settings: demos, technical deep-dives, RFPs, security reviews, escalations.

Bonus Points

• GovTech experience: state, local, federal, or transit - or selling to clerks, communications/PIO, planning, or transportation.
• Experience with government meeting products: legislative or agenda management, public meeting software, council/board streaming.
• Familiarity with accessibility standards (WCAG, ADA, Section 508).
• GIS, data analytics, or public-sector procurement vehicles (Carahsoft, DIR, Sourcewell, GSA).
  

Personal Qualifications

• Strong communicator: equally comfortable with a city manager, a customer's IT team, and a sprint review.
• Critical thinker who gets to the core of ambiguous problems and reframes what's really being asked.
• Creative, flexible problem solver: willing to kill their own favorite idea when a better one surfaces.
• Customer-first, consultative mindset and a genuine interest in modernizing the public sector.
• Curious and AI-native: actively uses new tools to move faster and raise the quality of their work.

Market-competitive base salary plus variable compensation tied to sales performance; eligible for the company's annual bonus plan.

• Unlimited PTO: take the time you need to maintain a rewarding work/life balance.
• Paid Paid Vacation (PPV): $1,000 bonus once per year after taking a full week off.
• Health, Dental, Vision: company-subsidized plan covering 100% of medical premiums or up to $800/month for you and dependents; optional add-ons for family.
• $1,000 HSA contribution annually, spread monthly.
• 401(k): pre-tax with a 50% match up to 6% of base salary.

PublicInput is an Equal Opportunity / Affirmative Action Employer; all qualified applicants will receive consideration without regard to protected characteristics. Employment is at-will and offers are contingent on a criminal background check and signing our Confidential Information & Invention Assignment Agreement.