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Telephony Manager Jobs in Raleigh, NC (NOW HIRING)

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and ... Manage assigned incidents, service requests, and tasks within the ITSM platform, meeting or ...

Project Resources Group

Damage Specialist

Raleigh, NC · On-site

$50K - $54K/yr

... management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:

Celito Communications

Account Executive

Raleigh, NC · On-site

Sales, Business Development, Information Technology Services, Telecommunications, VOIP/Telephony ... Manage the complete sales journey. You are responsible for discovery, solution presentation ...

Slipstream IT

System Engineer

Durham, NC · On-site

At Slipstream, we provide managed solutions with a strategic consulting and global leadership ... software, telephony, cabling, and data communications connections ensuring maximum uptime

Slipstream IT

System Engineer

Durham, NC

At Slipstream, we provide managed solutions with a strategic consulting and global leadership ... software, telephony, cabling, and data communications connections ensuring maximum uptime

Slipstream IT

System Engineer

Durham, NC

At Slipstream, we provide managed solutions with a strategic consulting and global leadership ... software, telephony, cabling, and data communications connections ensuring maximum uptime

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All JobsTelephony Manager JobsTelephony Manager Jobs in Raleigh, NC

Telephony Manager information

See Raleigh, NC salary details

$21.8K

$53.1K

$103.4K

How much do telephony manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for telephony manager in Raleigh, NC is $53,059.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $61,100.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by Telephony Managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What are Telephony Managers?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a Telephony Manager, and why are they important?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.
What are popular job titles related to Telephony Manager jobs in Raleigh, NC? For Telephony Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Telephony Manager jobs in Raleigh, NC look for? The top searched job categories for Telephony Manager jobs in Raleigh, NC are:
Telephony Manager jobs near you

Desktop Support Specialist

CGS Immersive

Raleigh, NC • On-site

Full-time

Posted 6 days ago

Job description

Innovation Starts With You.
Desktop Support Specialist
Full time. / Permanent Position
Raleigh, NC / On-Site.
Job Role:
The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz facilities may be required.
Responsibilities:
  • Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and collaboration technologies, including advanced troubleshooting and issue resolution.
  • Perform installation, imaging, configuration, and deployment of end-user hardware and software, including Windows and Apple-based devices.
  • Act as the onsite escalation point for unresolved L1 incidents, ensuring timely resolution and clear communication.
  • Support new hire onboarding and employee offboarding activities, including device provisioning, account setup coordination, training, asset recovery, and secure data handling.
  • Deliver white-glove, executive-level IT support for local leadership and visiting executives, including rapid response and proactive issue prevention.
  • Manage assigned incidents, service requests, and tasks within the ITSM platform, meeting or exceeding defined SLAs and customer satisfaction targets.
  • Participate in Priority 1 (major) incident response, assisting with issue triage, onsite coordination, root cause analysis, and post-incident follow-up.
  • Provide onsite support for conference rooms, training rooms, and AV systems, including Microsoft Teams Rooms and other collaboration technologies.
  • Coordinate with global and regional IT teams (L1, L3, infrastructure, security, and vendors) to resolve cross-functional issues.
  • Maintain accurate documentation of incidents, solutions, asset inventory, and standard operating procedures.
  • Ensure compliance with company Information Security policies, device standards, and data protection requirements.
  • Support local IT projects, office moves, technology refreshes, and site initiatives as required.
  • Participate in on-call or after-hours support rotations as needed to support business continuity.
  • Perform additional duties assigned by IT Service Delivery leadership.

Qualifications:
  • 2-4 years of progressively responsible experience in desktop support, onsite IT support, or service desk environments.
  • Demonstrated experience providing onsite Level 2 support and acting as an escalation point for complex technical issues.
  • Experience supporting executive or VIP users in a professional services or corporate environment preferred.
  • Strong working knowledge of:
    • Windows 10 and Windows 11
    • Microsoft 365 applications and services
    • Active Directory and user/device management
    • Mobile device platforms (iOS and iPadOS)
    • Collaboration and AV solutions (Microsoft Teams, Teams Rooms, Webex, or similar)
  • Hands-on experience with ITSM ticketing systems and incident/problem/change processes.
  • Excellent customer service mindset with strong verbal and written communication skills.
  • Ability to prioritize work, manage multiple issues simultaneously, and balance urgency with sound judgment.
  • Strong attention to detail and commitment to documentation and process adherence.
  • Ability to work independently onsite while collaborating effectively with remote teams.
  • High school diploma or equivalent required.
  • Bachelor's degree in information technology, Computer Science, or a related field preferred.

About Us
For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.
Learn more about CGS Inc® and CGS Immersive® in our websites:
https://cgsinc.com/en
https://cgsimmersive.com/

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