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Telephone Customer Service Jobs (NOW HIRING)

prwt

Clerk-Quality

Philadelphia, PA

$16 - $19.50/hr

The Customer Service Analyst (CSA) is to provide efficient handling, investigation, resolution, and ... telephone customer care support to Corporate/Institutions Accounts Other duties as assigned.

PRWT Services

Clerk-Fullfillment

Philadelphia, PA

$16 - $19.50/hr

Customer Service Analyst Summary of responsibilities: The Customer Service Analyst (CSA) is to ... Provide e-commerce and telephone customer care support to Employers; * Manage the Autoload process ...

prwt

Clerk-Quality

Philadelphia, PA

$16 - $19.50/hr

The Customer Service Analyst (CSA) is to provide efficient handling, investigation, resolution, and ... telephone customer care support to Corporate/Institutions Accounts Other duties as assigned.

Valley Telephone

Customer Service Representative

Dilley, TX · On-site

$14.75 - $20/hr

This position is responsible for assisting customers with applications, account inquiries, payments, and general service information related to Valley Telephone Cooperative, Inc. and its subsidiaries.

L&S Mechanical

Customer Service

Richardson, TX

$14.50 - $19.75/hr

Qualifications: * 2+ years in new home construction specific telephone customer service. * Proficient in basic computer skills that include but are not limited to data entry, MS Outlook, and Excel.

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How much do telephone customer service jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for telephone customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are telephone customer service representatives?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by Telephone Customer Service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What are the key skills and qualifications needed to thrive as a Telephone Customer Service Representative, and why are they important?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

More about Telephone Customer Service jobs
What cities are hiring for Telephone Customer Service jobs? Cities with the most Telephone Customer Service job openings:
What states have the most Telephone Customer Service jobs? States with the most job openings for Telephone Customer Service jobs include:
What job categories do people searching Telephone Customer Service jobs look for? The top searched job categories for Telephone Customer Service jobs are:
Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 1% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Representative-Customer Service Telephone

Representative-Customer Service Telephone

Baptist Memorial Health Care Corporation

Memphis, TN • On-site

$15.50 - $21.25/hr

Full-time

Posted 5 days ago

Baptist Memorial Health Care rating

7.3

Company rating: 7.3 out of 10

Based on 110 frontline employees who took The Breakroom Quiz

293rd of 869 rated healthcare providers

Job description

Overview
Job Summary
Triages 18 incoming lines through the PBX for multiple BMH facilities. Responsible for all code calls, disaster calls and intercom paging hospital wide. Performs other duties as assigned.
Job Responsibilities
Answers phones and greets customers using excellent guest relations techniques to promote positive image of organization, models appropriate techniques and behavior.
Answers telephones, prioritizing and directing calls to assure they reach appropriate areas.
Assists with processing documents by ensuring they comply with established policies and distributes documents to assure continuous workflow of the department.
Assist with training others on the console to assure coordination and consistency in operation of the department and organization.
Completes assigned goals.
Specifications
Experience
Minimum Required
  • 1 year in customer service area that require data entry, telecommunications, application and customer interaction 1 year in Teleservices area. 1-year Multi-line/PBX environment

Preferred/Desired
  • 3 years in customer service area that require data entry, telecommunications, application and customer interaction 3 years in Teleservices area. 3 years Multi-line/PBX environment

Education
Minimum Required
  • Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Special Skills
Minimum Required
  • Basic computer skills. Experience with office equipment, telephone systems and multiple computer applications. Excellent PBX skills.

Preferred/Desired
  • Multiline PBX skills and advanced computer skills .

What Baptist Memorial Health Care employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Baptist Memorial

Sourced by ZipRecruiter

Baptist Memorial, based in Memphis, TN, US, is a leading health care organization renowned in the healthcare industry. The company's official website is baptistonline.org which provides a comprehensive view of their services and operations. Baptist Memorial operates a myriad of hospitals, health clinics, and medical facilities providing expert and compassionate care. Founded in 1912, it has a rich legacy of over a hundred years of dedication to its community, offering services which include acute care, diagnostic services, and a broad range of speciality health services fulfilling various patient needs.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

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