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Telephone Customer Service Jobs (NOW HIRING)

Provide e-commerce and telephone customer care support to clients and customers * Support and process Service Request * Complete daily, weekly, and monthly reports as needed * Other duties as ...

Provide e-commerce and telephone customer care support to clients and customers * Support and process Service Request * Complete daily, weekly, and monthly reports as needed * Other duties as ...

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Telephone Customer Service information

See salary details

$9

$18

$26

How much do telephone customer service jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for telephone customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are telephone customer service representatives?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by Telephone Customer Service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What are the key skills and qualifications needed to thrive as a Telephone Customer Service Representative, and why are they important?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

More about Telephone Customer Service jobs
What cities are hiring for Telephone Customer Service jobs? Cities with the most Telephone Customer Service job openings:
What states have the most Telephone Customer Service jobs? States with the most job openings for Telephone Customer Service jobs include:
Infographic showing various Telephone Customer Service job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 1% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service/Dispatch Specialist Consultant

Customer Service/Dispatch Specialist Consultant

Infojini Inc

Austin, TX

$16.75 - $22.25/hr

Contractor

Posted 29 days ago


Job description

Job Description

Job Summary

  • Answers Pickup calls from customers and schedules using Via software to drivers.
  • Document performance and maintain related records accurately
  • Communicates with Service Provider; drivers; and, customers to assure maximum productivity and customer satisfaction

Knowledge, Skills, and Abilities:

  • Skill in reading and relaying information to customers, service providers and drivers.
  • Ability to deliver excellent telephone customer service utilizing verbal communication skills
  • Knowledge of the American Disability Act service area
  • Ability to problem-solve quickly and effectively customer and driver issues verbally.
Qualifications

Education and Experience:

  • High school diploma or GED required.

    Two (2) years of Customer service or dispatching experience required.

    Two (2) years of transportation or related experience is preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.


Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006