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Telephone Customer Service Jobs (NOW HIRING)

System One

Customer Service Rep II

Indianapolis, IN · On-site

$20/hr

Minimum of 1 year of contact center experience or telephone customer service experience * Ability to obtain a Public Trust Security clearance, including a credit check and background investigation

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Customer Service Representative

Rancho Cucamonga, CA · On-site

$18 - $22/hr

SUMMARY We are looking to Hire IMMEDIATLEY a Telephone Customer Service Representative for a Telecommunications company proving Internet/VIOP for residents and businesses throughout the local ...

System One

Customer Service Rep II

Indianapolis, IN · On-site

$20/hr

Minimum of 1 year of contact center experience or telephone customer service experience * Ability to obtain a Public Trust Security clearance, including a credit check and background investigation

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Telephone Customer Service information

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How much do telephone customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for telephone customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Employers often look for previous experience, a reliable internet connection, and the ability to handle customer inquiries professionally. Certifications like CPR or customer service training can also improve chances of hiring.
More about Telephone Customer Service jobs
What cities are hiring for Telephone Customer Service jobs? Cities with the most Telephone Customer Service job openings:
What states have the most Telephone Customer Service jobs? States with the most job openings for Telephone Customer Service jobs include:
What job categories do people searching Telephone Customer Service jobs look for? The top searched job categories for Telephone Customer Service jobs are:
Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Telephone Interiewer

URI Information Services

Saint Louis, MO • On-site

$15 - $19.50/hr

Other

Retirement

Re-posted 3 days ago

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Flexible schedule

Benefits/Perks

Competitive Compensation

Remote work (after in-house training)

Flexible Hours

Job Summary

We are seeking a few Telephone Interviewers to join our team! As a telephone interviewer, you will be making outgoing calls and answering incoming calls, answering questions, and directing calls to the appropriate persons and places. You will also be verifying information over the phone, updating documentation as needed. The ideal candidate is able to maintain a positive, helpful attitude, has excellent customer service skills, and is comfortable on the phone. In-house training typically lasts two-weeks.

Informational only: Absolutely no selling

Work on behalf of established insurance companies

Work From Home (after in-house training)

Responsibilities

Making outbound and receiving inbound calls

Speaking with individuals who have and existing business relationship with out clients

Flexible Work Options

Hours of operations Monday-Thursday 8:00 am - 9:00 pm Friday 8:00 am - 8:30 pm Saturday 9:00 am - 2:00 pm

Hiring for all shifts (4-6 hour shifts)

Hours scheduled to accommodate school, second jobs, or personal schedules

Part-time positions ranging from 15-30 hours per week

Qualifications

Excellent customer service skills

Strong organizational skills

Familiarity with automated phone systems helpful

Hiring Company Description

URI Information Services has served the property and casualty insurance industry for over 60 years. We specialize in delivering Profit and Loss Improvement programs, from renewal updates to satisfaction surveys conducted through phone and mail. At URI, we are known for quality of our services and our commitment to creating the most welcoming and friendly work environment in the industry. Join our team and experience a supportive, relaxed workplace where your contributions make a real impact.

Join out team to enjoy a flexible position in a friendly, supportive work environment!

Flexible work from home options available.

Apply