Job Description
Job Description
Mercer Technologies is an industry leader in manufacturing, rebuilding, and servicing state-of-the-art Vacuum Furnaces and aftermarket hot zones. Backed by an in-house machine shop and a 24/7 technical field service team, we supply custom components and equipment to the aerospace, medical, automotive, and commercial heat-treating sectors. We operate in a highly technical, fast-paced industrial environment where precision, quality, and quick turnaround times are paramount.
** Position Overview:**
We are seeking a high-energy Aftermarket & Service Coordinator to bridge the gap between our clients, suppliers, and field technicians. This role requires strong customer communication skills, a knack for procurement, and the ability to thrive in a fast-paced environment. If you are highly organized and excel at proactive client outreach, we want you on our team.
** Responsibilities** :
- ** Client Outreach & Communication:** Serve as the primary point of contact for clients; proactively reach out regarding project updates, service scheduling, and quotes.
- ** Procurement & Logistics:** Issue purchase orders, track vendor deliveries, and manage supplier relationships to ensure parts arrive on time.
- ** Project Coordination:** Manage customer projects from order entry to completion, tracking schedules and coordinating equipment shipments.
- ** Service Scheduling:** Schedule field service technicians and coordinate with internal production teams.
- ** Operations Support:** Maintain accurate project documentation, support inventory tracking, and assist with general operations.
** Qualifications** :
- ** Experience:** Previous experience in project coordination, purchasing, logistics, or client-facing customer service.
- ** Fast-Paced Adaptability:** Proven ability to manage multiple priorities and tight deadlines under pressure.
- ** Communication & Procurement:** Strong verbal skills for client outreach and familiarity with handling purchase orders/vendors.
- ** Tech Skills:** Proficient in Microsoft Office (Excel, Outlook); QuickBooks experience is a plus.
- _ Manufacturing or industrial experience preferred._
** What We Offer:**
- Competitive pay
- Growth opportunities
- Team-oriented work environment
- Diverse responsibilities with opportunities to develop new skills
If you're dependable, detail-oriented, and enjoy working in a collaborative environment, we'd love to hear from you.