Technical Writer Jobs in Rochester, NY (NOW HIRING)

• Contacts prospective and current customers to solicit sales of company products and services.
• Receives customer inquiries and performs follow up procedures to include providing price quotes, new product information, and receiving feedback regarding company products and services.
• Follows up with sales leads generated through incoming calls, advertising campaigns, and other promotional efforts.
• Travels to customer locations to present company products, services, and pricing information in a professional manner.
• Applies technical knowledge of company products and services to best meet customer needs.
• Maintains appropriate records for the development of sales forecasts for each customer.
• Submits appropriate paperwork to management such as expense reports and call reports in accordance with training procedures.
• Understands and supports company sales policies and procedures to provide proper and effective service to all customers, and to foster the development of long-term business relationships.
• Assists and resolves customer complaints in a timely manner, notifies management of problems, and suggests corrective actions.
• Collects and reports competitive information to management.
• Attends training activities and trade shows on behalf of the company to present information regarding company products and services.
• Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, and distribution software.

Education/Experience:

Bachelor's degree (B. A. / B. S.) from four-year college or university; and four to six years related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills and Other Abilities:

· Customer service skills

· Oral and written communication skills

· Professionalism

· Telephone skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms; and talk or hear. The employee is frequently required to stand; walk; and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Why you’ll like working here

Along with competitive pay, we offer a comprehensive benefits package that supports your health, finances, and work-life balance, including:

• Medical & prescription coverage, including a high-cost specialty drug program (potential for $0 cost)
• Dental and vision insurance
• Company-paid life insurance
• Company-matched 401(k)
• Paid vacation and 10 paid holidays (including your birthday)
• On-demand pay (any day can be payday)
• $500 employee referral bonus
• $500 wellness visit drawing
• Gym membership credit
• Company-paid uniforms
• Safety gear allowance: $85 for RX safety glasses and $150 for work boots
• Short- and long-term disability
• Tuition reimbursement and internal training opportunities

Tramec is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other protected characteristic as defined by applicable law.At this time, we are not able to offer visa sponsorship or relocation assistance for this position. We appreciate your understanding.