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Flexible Technical Writer Jobs in Rochester, NY (NOW HIRING)

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

Excellent interpersonal, relationship, and communication skills (written and oral). Understanding ... Flexible spending account Health insurance Health savings account Life insurance Paid time off ...

Avnet, Inc.

Technical Sales Engineer

Rochester, NY · On-site

$130K - $165K/yr

Excellent communication skills (listening, verbal, written) and experience delivering technical ... Health Savings Account / Flexible Spending Account * Education Assistance * Employee Development ...

L3HHCM20

Sr Assoc, Technical Training

Rochester, NY · On-site

$55K - $102K/yr

Work closely with publication writers to create and test courseware, ensuring usability and clarity ... flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company ...

L3HHCM20

Specialist, Technical Training

Rochester, NY · On-site

$63K - $117K/yr

Work closely with publication writers to create and test courseware, ensuring usability and clarity ... flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company ...

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All JobsTechnical Writer JobsFlexible Technical Writer JobsFlexible Technical Writer Jobs in Rochester, NY

Flexible Technical Writer information

See Rochester, NY salary details

$13

$38

$65

How much do flexible technical writer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for flexible technical writer in Rochester, NY is $38.42, according to ZipRecruiter salary data. Most workers in this role earn between $28.46 and $46.49 per hour, depending on experience, location, and employer.

Can you work remotely as a flexible technical writer?

Flexible technical writers often have the option to work remotely, especially if the employer supports telecommuting and the role involves tasks like creating documentation, editing, and using tools such as content management systems. Remote work arrangements depend on company policies, project requirements, and the individual's ability to communicate effectively online.

Are flexible technical writers still in demand?

Flexible technical writers are still in demand as companies seek clear, concise documentation for products and services. Skills in tools like Markdown, XML, and content management systems, along with adaptability to remote work, enhance employability in this field.

What is a flexible technical writer?

Flexible Technical Writers are professionals who create clear and concise documentation, such as user manuals, guides, and reports, for technical products or services while adapting to different topics, industries, and project requirements. Their flexibility allows them to switch between various subject matters or writing styles as needed, often working with different teams or on multiple projects simultaneously. This adaptability makes them valuable in environments where documentation needs may frequently change, or where a wide range of technical content must be produced efficiently.

What is the difference between Flexible Technical Writer vs Technical Writer?

AspectFlexible Technical WriterTechnical Writer
CredentialsTypically requires a degree in technical communication, English, or related field; certifications like STC are commonSame as Flexible Technical Writer, often with additional certifications preferred
Work EnvironmentRemote, freelance, or contract-based roles with flexible hoursUsually full-time, in-office or remote roles with standard hours
Industry UsageUsed across tech, software, manufacturing, and engineering sectorsCommonly employed in similar industries, often in corporate settings

Flexible Technical Writers and Technical Writers share similar credentials and industry usage. The key difference lies in work arrangements: Flexible Technical Writers often work remotely or on a freelance basis with adaptable schedules, whereas Technical Writers typically have more structured, full-time roles. Both roles require strong communication skills and technical knowledge, but the flexible nature of the Flexible Technical Writer role offers greater scheduling freedom.

What are the key skills and qualifications needed to thrive as a flexible technical writer?

To thrive as a Flexible Technical Writer, you need strong writing, editing, and research skills, often supported by a degree in English, communications, or a related field. Familiarity with content management systems (CMS), documentation tools like MadCap Flare or Adobe FrameMaker, and basic knowledge of markup languages such as HTML or Markdown is typically required. Excellent adaptability, attention to detail, and the ability to communicate complex information clearly are standout soft skills for this role. These skills ensure technical documentation is accurate, user-friendly, and effectively meets the needs of diverse audiences and projects.

How does being a flexible technical writer differ from traditional technical writing roles in terms of team collaboration and project variety?

As a Flexible Technical Writer, you’ll often work across multiple teams and projects, rather than focusing on a single product or documentation set. This role typically requires rapid adaptation to different subject matters, documentation standards, and collaboration tools, since you may support various departments depending on priorities. You’ll regularly interact with engineers, product managers, and support staff to gather information and ensure accuracy, so strong communication and self-management skills are essential. The diversity of assignments can be both rewarding and challenging, offering opportunities to build a broader skill set and gain exposure to new technologies.
What are the most commonly searched types of Technical Writer jobs in Rochester, NY? The most popular types of Technical Writer jobs in Rochester, NY are:
What are popular job titles related to Flexible Technical Writer jobs in Rochester, NY? For Flexible Technical Writer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Flexible Technical Writer jobs in Rochester, NY look for? The top searched job categories for Flexible Technical Writer jobs in Rochester, NY are:
Flexible Technical Writer jobs near you
Infographic showing various Flexible Technical Writer job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $79,921 per year, or $38.4 per hour.

Technical Support Representative

GoNetspeed

Rochester, NY

$20 - $25/hr

Full-time

Posted 23 days ago

GoNetspeed rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

5th of 97 rated telecommunications companies

Job description

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II troubleshooting and technical assistance in the areas of Wi-Fi, PON Networks, Internet and VoIP. This person will directly report to the NOC Manager and will interface with the other work groups as needed.
 
Essential Job Functions:
 
Clearly documenting all calls via our trouble ticketing system.
Communicating complex technical issues to customers in an easy-to-understand manner.
Respond professionally and proficiently to customers.
Perform customer call backs as appropriate and small business customer support.
Proactively monitor all in-service systems and respond to major events appropriately.
Ability to work in a fast-paced environment and multi-task proficiently.
 
Level I Support:
 
Answer incoming customer repair calls.
Be the first point of contact for our customers concerning technical / small business account support.
Troubleshoot with customers.
Troubleshoot Wi-Fi and VoIP related issues.
New installation setup – data and/or voice.
Resolve customer complaints of any type.
Ability to navigate a number of systems for outside plant, customer management, back-office support, etc.
Ability to resolve order issues and handle escalations.
 
Preferred Skills:
 
Post-secondary education in a related field or equivalent work experience preferred.
Proficiency in the use of Microsoft Office applications.
Strong project management and organizational skills are essential.
Excellent interpersonal, relationship, and communication skills (written and oral).
Understanding of network technology industry and terminology.
 
Education and Experience:
 
Associate Degree in Information Technology preferred with at least 2 years' experience in a Technical Support role.
 
Benefits:
 
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance 
 

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

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