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Technical Support Manager Jobs in Spring, TX (NOW HIRING)

Matrix Medical Management

IT Technical Support

Spring, TX · On-site

$19.25 - $26.25/hr

Matrix Medical Management is seeking a dedicated and knowledgeable IT Technical Support professional to join their team in Spring, TX. The ideal candidate will provide technical assistance and ...

Matrix Medical Management

IT Technical Support

Spring, TX · On-site

$19.75 - $27/hr

Spring, TX We are seeking a dedicated and knowledgeable IT Technical Support professional to join ... management. Compensation to be determined by the education, experience, knowledge, skills, and ...

Sodexo

Operations Support Manager

Sugar Land, TX · On-site

$89K - $115K/yr

This role will support site operations by managing purchase orders, ordering supplies, providing ... Progression within Career Band reflects acquisition of broad technical expertise, business and ...

Sodexo

Operations Support Manager

Sugar Land, TX · On-site

$89K - $115K/yr

This role will support site operations by managing purchase orders, ordering supplies, providing ... Progression within Career Band reflects acquisition of broad technical expertise, business and ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Spring, TX

Technical Support Manager information

See Spring, TX salary details

$26.3K

$76.5K

$131.3K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Spring, TX is $76,453.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $92,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Spring, TX?

The most popular types of Technical Support jobs in Spring, TX are:

What job categories do people searching Technical Support Manager jobs in Spring, TX look for?

The top searched job categories for Technical Support Manager jobs in Spring, TX are:

What cities near Spring, TX are hiring for Technical Support Manager jobs?

Cities near Spring, TX with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,453 per year, or $36.8 per hour.

On-Site Technical Support Engineer

Options-IT

Houston, TX • On-site

Full-time

Re-posted 8 days ago

Job description

On-site Technical Support Engineer


Location: Houston, Texas

Salary:Competitive


Join the Options Technical Support Team!


Working for Options


Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options' future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.


Who are we?


Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).


Why Options?


  • Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
  • Continuous career development opportunities: We provide professional skills development and technical training.
  • The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
  • Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.


The Role


As an On-Site Technical Support Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with the client's technology team, and other technology professionals to ensure the smooth operation of our options trading platform. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm.


Typical Job duties would include:


  • On-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all options trading technology systems.
  • System Monitoring and Maintenance: Monitor the health and performance of internal systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including software updates and configuration changes, to keep systems up to date.
  • Troubleshooting and Issue Resolution: Diagnose and resolve technical issues. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions.
  • Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately.
  • Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client.
  • System Enhancements and Upgrades: Collaborate with the Options Technology development team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment.
  • Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the options trading systems. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement.


We're looking for someone who has technical proficiency in:


  • Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
  • Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, DeviceDeployment. AV troubleshooting.
  • Experience: Minimum of 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
  • Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.
  • Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations.
  • Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required.


We're also looking for candidates with:


  • Strong research, writing and communication skills.
  • Exceptionalorganisational skills and strong attention to detail.
  • Desire to travel and see the world.
  • Ability to work independently and manage your own projects in a professional manner.
  • A passion for innovation and the financial technology sector.
  • Projectmanagement skills and proven ability to manage own workload.


Certifications:


CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required.


Apply Now!



Please submit a CV and cover letter to the On-Site Technical Support Engineer (Houston) role on the Options Careers Page at https://www.options-it.com/careers/. On the cover letter, please detail the role you are applying to, along with your availability.


We look forward to discussing how you can make an impact at Options Technology!

If you have any questions about this position, please contact careers@options-it.com.

Apply