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Technical Support Manager Jobs in Texas (NOW HIRING)

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify gaps in support documentation and contribute new or improved knowledge base articles * Collaborate ...

SC Autosports

Technical Support Coordinator

Dallas, TX · On-site

Technical Support Coordinator Compensation:$24-28 per hour Job Type:Full-time (onsite) Working ... Ability to manage multiple technical cases simultaneously. Preferred Experience in automotive ...

New

American Innovations

Technical Support, Tier 1

Austin, TX · On-site

$37K - $46K/yr

Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify gaps in support documentation and contribute new or improved knowledge base articles * Collaborate ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site

$37K - $46K/yr

Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify gaps in support documentation and contribute new or improved knowledge base articles * Collaborate ...

New

SC Autosports

Technical Support Coordinator

Dallas, TX · On-site

$24 - $28/hr

Technical Support Coordinator Compensation: $24-28 per hour Job Type: Full-time (onsite) Working ... Ability to manage multiple technical cases simultaneously. Preferred * Experience in automotive ...

New

Weekday AI

Technical Support Specialist

Allen, TX · On-site

$25 - $27/hr

Manage inbound and outbound technical support calls and oversee support ticket resolution * Collaborate closely with Product and Engineering teams to address and solve customer problems * Record ...

Weekday AI

Technical Support Specialist

Allen, TX · On-site

$25 - $27/hr

Manage inbound and outbound technical support calls and oversee support ticket resolution * Collaborate closely with Product and Engineering teams to address and solve customer problems * Record ...

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Technical Support Manager information

See Texas salary details

$27.5K

$80K

$137.4K

How much do technical support manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for technical support manager in Texas is $80,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $96,900.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Texas? The most popular types of Technical Support jobs in Texas are:
What are popular job titles related to Technical Support Manager jobs in Texas? For Technical Support Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Texas look for? The top searched job categories for Technical Support Manager jobs in Texas are:
What cities in Texas are hiring for Technical Support Manager jobs? Cities in Texas with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,041 per year, or $38.5 per hour.

Manager, Technical Product Support

American Bureau of Shipping

Spring, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

American Bureau Of Shipping rating

8.7

Company rating: 8.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

44th of 482 rated business services

Job description


The Manager, Technical Product Support is responsible for the day-to-day offshore operations of the customer support team to provide high service quality, customer satisfaction and restore service failures for our products. This role ensures the offshore team meets service level agreements, resolves escalated customer issues, provides training, and implements strategies to enhance customer satisfaction and team performance.
What You Will Do:
  • Lead and mentor a team of technical product support analysts, ensuring consistent high performance.
  • Confirm team is trained and following support procedures and processes and audit support interactions to ensure adherence to quality standards.
  • Act as a point of escalation for complex product issues and customer concerns.
  • Collaborate with Product Management, Engineering and QA teams to resolve issues and influence product improvements.
  • Develop and maintain documentation including FAQs, troubleshooting guides, and knowledge base articles.
  • Analyze support trends and customer feedback to identify opportunities for process improvements.
  • Report on performance metrics such as ticket resolution time, customer satisfaction, and support quality.
  • Implement tools and systems to enhance support efficiency and tracking.
  • Drive initiatives to improve custom experience and reduce ticket age and/or volume (e.g.; self-service, automation).
  • Participate in product readiness, ensuring the team is trained and equipped.
  • Keeps the Global Support Manager and CS Director informed and updated on customer support and delivery issues and makes recommendations on improvement of services.
  • Stay actively informed of the business activities, product and service capabilities to enhance customer support, service delivery and business operations.
  • Responsible for management of Engagement, Attrition and ESAT for the team.
  • Ensure team is meeting agreed support SLAs, paid support contract deliverables, and department OKRs through better workload distribution, queue management and escalation handling.
  • Conduct regular Customer meetings to review support cases, trends, recommendations and overall product usage.
  • Engage in effective Career Development activities like effective career coaching and counselling.
  • Lead team meetings and one-on-ones to ensure continuous skill development and high team morale.
  • Participating in recruitment activity of technical support team.

What You Will Need:
Education and Experience
  • Typically requires 10+ years of relevant experience with 3 years in support management
  • Typically requires a bachelor's degree in computer science, Engineering, Information Systems or equivalent combination of education and experience.
  • Relevant certifications (e.g., ITIL, DevOps, SRE) are a plus.
  • Experience in writing complicated SQL Queries. Must have the ability to analyze SQL scripts from within the application software code.
  • Experience in Core Java Programing. Should be able to debug java programs from the code in the production to perform a root cause analysis.
  • Strong knowledge in developing small Java applications to handle data discrepancy issues.
  • Knowledge of writing Windows Batch Command files for various tasks in client environment.
  • Knowledge of Automation scripts using Powershell.

Knowledge, Skills, and Abilities
  • Strong knowledge of the company's products and services, with effective troubleshooting skills.
  • Excellent verbal and written communications skills capable of explaining technical concepts in clear, simple terms.
  • Strong analytical and problem-solving abilities with a data-driven approach.
  • The management skills to organize, plan and direct the work activities of other professional employees.
  • The human relations skills necessary to organize, direct and motivate senior level professionals and managers. These skills are also necessary to develop strong client relationships at the highest levels.
  • Experience with support platforms (e.g. D365, Ivanti, Jira).
  • Familiarity with Agile development methodologies is a plus.
  • Working knowledge of the ABS Health, Safety, Quality, and Environmental Management System.

Reporting Relationships:
Reports directly to the Global Support Manager or CS Director. Product Support Team Leads and Sr. Product Support Analyst.
About Us
We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.
ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We're at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.
About Our Benefits
ABS Bureau proudly offers a variety of industry-leading benefits designed to enhance the life and well-being of our employees and their families. These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings Account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time. The Company provides an Employee Assistance Plan (EAP) that offers support in personal wellness, including work-life services. ABS Bureau also offers a 401K plan with a generous company match, subject to plan requirements.
Equal Opportunity
ABS Bureau is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.
Notice
ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.
Other
This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs

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About American Bureau of Shipping

Sourced by ZipRecruiter

ABS is committed to setting standards for safety and excellence as one of the world’s leading classification organizations. In a constantly evolving industry, ABS works alongside its partners tackling the most pressing technical, operational and regulatory challenges so the marine and offshore industries can operate safely, securely and responsibly. For more than 150 years, ABS has been at the forefront of marine and offshore energy innovation. We work alongside our partners tackling the most pressing technical, operational and regulatory challenges so the marine and offshore industries can operate safely, securely and responsibly. We provide traditional classification services as well as on-the-ground technical services in asset performance, energy efficiency, environmental performance and life cycle management. With a passion for making the world a safer place, while also delivering practical and innovative solutions, we stand ready to assist and advance the marine and offshore energy industries.

Industry

Water transportation

Company size

5,001 - 10,000 Employees

Headquarters location

Spring, TX, US

Year founded

1862

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