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Technical Support Associate Jobs in Missouri (NOW HIRING)

Chess

$20.48 - $25.63/hr

Associates Degree in a related field and one (1) years of related experience in the operation and ... Technical Support Technician employees are automatically considered for reassignment into a ...

GTN Technical Staffing

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Desktop Support Associate

Jennings, MO · On-site

$22/hr

Handle tickets in ServiceNow in a timely manner. * Assist in resolving technical escalations that arise during service delivery. * Be highly adaptable and a self-starter. * Work well with different ...

New

Altec

Technical Sales Associate

Saint Joseph, MO · On-site

Responsibilities Altec is currently looking for a Technical Sales Associate for Altec Work Trucks ... Advocating for customers with creative solutions while leading and supporting the sales ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Missouri

Technical Support Associate information

See Missouri salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Missouri is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $24.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Missouri? The most popular types of Technical Support jobs in Missouri are:
What are popular job titles related to Technical Support Associate jobs in Missouri? For Technical Support Associate jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Missouri look for? The top searched job categories for Technical Support Associate jobs in Missouri are:
What cities in Missouri are hiring for Technical Support Associate jobs? Cities in Missouri with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Specialist (Full-Time)

Acosta

Chesterfield, MO • On-site

Full-time

Posted 4 days ago

Acosta rating

6.3

Company rating: 6.3 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

36th of 50 rated marketing agency

Job description


The IT Support Specialist plays a pivotal role in powering the day-to-day technology experience of our associates by ensuring employees have the hardware, software, and technical support needed to be productive from day one. Serving as the face of IT onsite in Maryland Heights, this role owns the deployment, configuration, inventory management, and lifecycle support of enterprise technology assets while providing hands-on technical assistance across hardware, software, and network environments.
Working closely with associates, IT teams, and business leaders, the IT Support Specialist helps maintain a reliable, secure, and efficient technology environment that supports business operations. This highly visible, customer-focused role requires five days onsite and is ideal for someone who enjoys solving problems, supporting end users, managing technology assets, and driving exceptional service experiences across the organization.
Note: This is a full-time (overtime eligible), onsite position based in St. Louis, MO, requiring attendance five days a week. Occasional travel between two local office locations is expected.
Responsibilities
  • Provide hands-on technical support for hardware, software, and network-related issues
  • Troubleshoot and resolve incidents efficiently, escalating complex issues when necessary
  • Communicate clearly with non-technical users to diagnose problems and deliver effective solutions
  • Collaborate with IT teams including network, systems, and cybersecurity professionals to ensure seamless operations
  • Manage support tickets using ITSM tools, prioritizing tasks and ensuring timely resolution
  • Maintain accurate documentation and generate reports on support performance and service delivery
  • Assist in adhering to IT support policies and procedures. Ensure compliance with these policies and update them as necessary to reflect changes in technology and business needs
  • Recommend and implement process improvements to enhance support efficiency and user satisfaction
  • Ensure compliance with IT policies, updating procedures to reflect evolving technologies and business needs
  • Uphold security best practices and support adherence to organizational standards
  • Assist in planning and executing IT support-related projects and initiatives
  • Maintain and update IT asset inventory, including hardware and software records
  • Participate in continuous improvement efforts within IT service management (ITSM)
  • Perform other duties as assigned to support IT operations

Qualifications
Education and Certifications
  • High School Diploma or GED is required
  • Associates or Bachelors Degree in Computer Science or related discipline is preferred
  • Industry Certifications are a plus (i.e. CompTIA A+, Microsoft Certified, ITIL)

Knowledge, Skills, and Abilities
  • Minimum of 2 years in technical support or related IT position
  • Proficiency in IT Asset Management and ITSM platforms (e.g., ServiceNow, Jira)
  • Strong knowledge of computer systems, networks, and troubleshooting methodologies
  • Excellent verbal and written communication skills, including technical documentation
  • Excellent time management skills and strong ability to prioritize
  • Strong time management and prioritization abilities
  • Effective problem-solving and critical-thinking skills; able to work independently and collaboratively

What Acosta employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Acosta

Sourced by ZipRecruiter

We are the sales and marketing powerhouse behind the most recognized brands. Many of our relationships originated over 50 years ago and continue to thrive today due to the exceptional value and client service we provide. In addition to having long-standing relationships with high-profile brands and we also enjoy partnerships with leading retailers Kroger, Walmart, Costco, and PetSmart and brands including P&G, Kraft-Heinz, Campbell's, Coca-Cola.

Industry

Marketing and retail

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

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