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Technical Support Associate Jobs in Columbia, MO

Socket Telecom LLC

Commercial Technical Support

Columbia, MO · On-site

$35K - $44K/yr

The persons in this position will provide quality technical support to current Socket business ... Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is ...

Socket Fiber

Commercial Technical Support

Columbia, MO · On-site

The persons in this position will provide quality technical support to current Socket business ... Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is ...

Socket Telecom LLC

Commercial Technical Support

Columbia, MO · On-site

$35K - $44K/yr

The persons in this position will provide quality technical support to current Socket business ... Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is ...

Shopdoen

Associate Technical Designer

California, MO · On-site

$56 - $69/hr

Associate Technical Designer Classification: Non-Exempt Hourly Range: $30 p/h Working Hours: Monday ... Supporting fit execution on assigned styles throughout the product lifecycle by ensuring alignment ...

Club Car Wash

IT Support Technician

Columbia, MO · On-site

$25/hr

An excellent IT Support Technician must be able to communicate effectively to understand technical ... Bachelor's or Associate's degree in information technology or related field. * 2 years of ...

Columbia College

Desktop Support Specialist

Columbia, MO · On-site

$41K - $45K/yr

Technical Support and Troubleshooting: Diagnose and resolve issues related to desktops, laptops ... Associate's degree, or high school diploma with relevant experience. * Prior customer service and ...

Columbia College

Desktop Support Specialist

Columbia, MO · On-site

$41K - $45K/yr

Technical Support and Troubleshooting: Diagnose and resolve issues related to desktops, laptops ... Associate's degree, or high school diploma with relevant experience. * Prior customer service and ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Columbia, MO

Technical Support Associate information

See Columbia, MO salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Columbia, MO is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.14 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Columbia, MO?

The most popular types of Technical Support jobs in Columbia, MO are:

What are popular job titles related to Technical Support Associate jobs in Columbia, MO?

For Technical Support Associate jobs in Columbia, MO, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Columbia, MO look for?

The top searched job categories for Technical Support Associate jobs in Columbia, MO are:

What cities near Columbia, MO are hiring for Technical Support Associate jobs?

Cities near Columbia, MO with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Columbia, MO as of June 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,877 per year, or $23.5 per hour.

Commercial Technical Support

Socket Telecom LLC

Columbia, MO • On-site

$35K - $44K/yr

Full-time

Re-posted 5 days ago

Job description

Description

Socket is seeking dynamic individuals with excellent customer service skills, a positive & professional attitude, and a desire to succeed. Qualified candidates must have a strong technical aptitude, ability to multitask, highly collaborative, and able to work with little supervision. The persons in this position will provide quality technical support to current Socket business customers via phone and e-mail. Socket is a fast-paced, growing company with exceptional opportunities for motivated people.

Responsibilities include:

  • Troubleshooting and problem-solving technical issues affecting Socket's business customers.
  • Documentation of customer interaction through trouble tickets.
  • Providing timely and consistent follow-up to Socket's business customers.
  • Contributing to the collective resources and knowledge of the Business Center department.
  • Completes all Business builds, suspensions, reactivations, and removals in a timely manner, ensuring customer's services are ready on their go-live date and the accuracy of router configurations. 
  • Route current business customer's requests for new services, change in services, and/or cancellations to their account representative, or the Business Center Coordinators. 
Requirements
  • Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is preferred. 
  • Qualified candidates must be a high school graduate or possess a General Education Degree (GED). Four years related college, trade school, or two years job-related experience in customer or technical service field preferred. 
  • ATSA/IN required; ATSA-UCAS, -UCSS, -IPBG, -UTM and Broadworks training preferred. 
  • Candidates must possess excellent customer service skills, a positive & professional attitude, as well as a desire to succeed.
  • Must have a strong technical aptitude, ability to multitask, work with little supervision and as a team.

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