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Technical Support Associate Jobs in Dittmer, MO (NOW HIRING)

Rheem

Technical Support Representative III

O Fallon, MO · On-site

Associate's Degree or HVAC accreditation from technical trade school. * 5+ years of experience in ... Document support activities via the call ticket system ensuring that all inquiries are logged and ...

Rheem

Technical Support Representative III

O Fallon, MO · On-site

The Technical Support Representative III will provide product technical support to the Division ... Associate's Degree or HVAC accreditation from technical trade school. * 5+ years of experience in ...

Wise F&I

IT Support Specialist

Fenton, MO · On-site

Associate degree or technical certification from an accredited technical college preferred * 1 to 3 years of experience in technical support, service desk, desktop support, or a related IT role

FeatherShark

Level 3 Support Engineer

Chesterfield, MO

$80K - $90K/yr

This is the top of our technical support desk escalation path before incidents move to the network ... Associate's or Bachelor's degree in a technology field, or equivalent hands-on experience * 5+ ...

FeatherShark

Level 3 Support Engineer

Chesterfield, MO · On-site

$80K - $90K/yr

This is the top of our technical support desk escalation path before incidents move to the network ... Associate's or Bachelor's degree in a technology field, or equivalent hands-on experience * 5+ ...

FeatherShark

Level 3 Support Engineer

Chesterfield, MO · On-site

$80K - $90K/yr

This is the top of our technical support desk escalation path before incidents move to the network ... Associate's or Bachelor's degree in a technology field, or equivalent hands-on experience * 5+ ...

FeatherShark

Level 3 Support Engineer

Chesterfield, MO · On-site

$80 - $90/hr

This is the top of our technical support desk escalation path before incidents move to the network ... Associate's or Bachelor's degree in a technology field, or equivalent hands‑on experience * 5+ ...

Batteries Plus

Retail Sales Associate - Ballwin, MO

Ballwin, MO · On-site

$14.50 - $16.75/hr

As a Store Associate , you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Linxup

Helpdesk Associate

Chesterfield, MO · On-site

$18.25 - $24.75/hr

ABOUT THE POSITION This role is a specialized form of helpdesk support in which service and technical skills are used to focus on what is best for the customer. The Helpdesk Associate serves as the ...

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Technical Support Associate information

See Dittmer, MO salary details

$9

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$49

How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Dittmer, MO is $21.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $22.88 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Dittmer, MO are hiring for Technical Support Associate jobs?

Cities near Dittmer, MO with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Dittmer, MO as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,439 per year, or $21.4 per hour.

Technical Support Representative III

Rheem

O Fallon, MO • On-site

Full-time

Posted 9 days ago

Job description

The Technical Support Representative III will provide product technical support to the Division's assigned customers in the proper application, installation, operation and service of the Division's products. 

This position will serve Rheem North America, located in O'Fallon, MO. This is an on-site position. 

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives-every day.
Our Behavior Based Values set us apart:
  • Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective
  • Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
  • Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens
  • Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

  • Associate's Degree or HVAC accreditation from technical trade school.

  • 5+ years of experience in troubleshooting and repair of HVACR systems appliances

  • Must have excellent written and verbal communication skills and demonstrated ability to work both and with others.

  • Intermediate computer skills and common computer software applications.

  • Must be able to multi task

  • Some travel is required.

Preferred Qualifications:

  • Universal HVAC certification or enrolled to obtain HVAC certification.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

  • Adapting 

  • Business Understanding 

  • Collaborating 

  • Communicating Effectively 

  • Continuously Improving 

  • Customer-Orientation 

  • Developing Self 

  • Focusing on Results 

  • Influencing 

  • Managing Relationships 

  • Managing Work 

  • Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

#LI-JH

#LI-Hybrid

  • Provide guidance to internal and external customers on proper operation, user maintenance, application, parts identification, and other duties assigned to support company products.

  • Provide detailed technical guidance to internal and external customers including but not limited to fault finding, installation recommendations, repair guidance and participation in the Factory Start up program for large installations of company products. 

  • Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate. 

  • Document support activities via the call ticket system ensuring that all inquiries are logged and appropriated coded and completed in a timely manner.

  • Notify immediate manager of issues pertaining to critical customers, product field failures or other circumstances requiring management involvement.

  • Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.

  • Develop, modify and update as required service manuals and parts lists for products. 

  • Provide informal /formal training to colleagues as directed by management.

  • Perform other duties as required

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