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Remote Manufacturing Technical Support Jobs in Missouri

Jobgether

Our partner is looking for a Technical Support Engineer based in Netherlands. This role offers an ... Fully remote work with the flexibility of working from anywhere. * Opportunity to work on ...

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

... a manufacturing, industrial, distribution, or technical product environment. * Experience managing remote or globally dispersed teams. * Experience supporting ERP implementations, system migrations ...

Qualys

Technical Account Manager

Kansas City, MO · Remote

Come work at a place where innovation and teamwork come together to support the most exciting ... Remote Qualys is an Equal Opportunity Employer, please see our EEO policy.

Qualys

Technical Account Manager

Kansas City, MO · Remote

Come work at a place where innovation and teamwork come together to support the most exciting ... Remote Qualys is an Equal Opportunity Employer, please see our EEO policy.

Jobgether

$106K/yr

You'll investigate challenging technical problems using logs, SQL queries, APIs, scripts, and ... Remote-first and culturally diverse working environment spanning multiple countries. * Flexible ...

Hitachi

Regional Technical Sales Consultant

Earth City, MO · Remote

$114K - $150K/yr

Remote - Tennessee, United States of America Job ID: R0110193 Date Posted: 2025-11-03 Company Name ... Provide technical support on electrical testing, controls, and oil processing to support customer ...

Paytient

Support Representative I

Columbia, MO · Remote

$17 - $20/hr

You provide the technical expertise and human empathy required to make the healthcare system work ... The Logistics Remote with Roots: We believe in the flexibility of remote work balanced by the ...

Baker Hughes

Manufacturing Engineer

Liberty, MO · On-site +1

$68K - $88K/yr

Supporting daily production requirements, engineering changes, and technical problem-solving ... Coordinating with remote sites and collaborating with suppliers to ensure operational alignment To ...

Baker Hughes

Manufacturing Engineer

Liberty, MO · On-site +1

$68K - $88K/yr

Supporting daily production requirements, engineering changes, and technical problem-solving ... Coordinating with remote sites and collaborating with suppliers to ensure operational alignment To ...

Amrize

Technical Service Engineer II

Saint Louis, MO · Remote

WHAT YOU'LL ACCOMPLISH * Support customers in implementation of marketing strategies for ... Knowledge of ready mix and concrete products manufacturing. * Knowledge of the aggregate industry ...

Amrize

Technical Service Engineer II

Kansas City, MO · Remote

WHAT YOU'LL ACCOMPLISH * Support customers in implementation of marketing strategies for ... Knowledge of ready mix and concrete products manufacturing. * Knowledge of the aggregate industry ...

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All JobsManufacturing Technical Support JobsRemote Manufacturing Technical Support JobsRemote Manufacturing Technical Support Jobs in Missouri

Remote Manufacturing Technical Support information

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What are popular job titles related to Remote Manufacturing Technical Support jobs in Missouri?

For Remote Manufacturing Technical Support jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Remote Manufacturing Technical Support jobs in Missouri look for?

The top searched job categories for Remote Manufacturing Technical Support jobs in Missouri are:

What cities in Missouri are hiring for Remote Manufacturing Technical Support jobs?

Cities in Missouri with the most Remote Manufacturing Technical Support job openings:

Remote Manufacturing Technical Support jobs near you

Technical Support Engineer

Jobgether

Remote

Full-time

Posted 16 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in Netherlands.

This role offers an opportunity to support cutting-edge generative AI technology used by developers and businesses worldwide.
You will provide advanced technical support across APIs, platform functionality, integrations, and production issues.
Working closely with customers, engineering, and sales teams, you will help resolve complex problems and improve the overall product experience.
You will investigate issues through logs, error messages, authentication flows, and request/response data to identify root causes.
Beyond troubleshooting, you will contribute to product quality through bug reporting, feature validation, documentation, and actionable customer feedback.
The role is ideal for a technically curious, customer-focused problem solver who thrives in a fast-moving AI environment.
You will also help make the platform increasingly self-service by improving technical documentation and knowledge resources.

Accountabilities
  • Provide advanced technical support to customers, troubleshooting platform functionality, APIs, UI issues, errors, and integration challenges.
  • Support users across multiple products through channels such as email, chat, and Slack while maintaining a high standard of responsiveness and service.
  • Diagnose authentication and integration issues involving OAuth2, API keys, JWT, HTTP errors, malformed requests, rate limits, and API configuration problems.
  • Analyze logs, error messages, request and response payloads, and observability data to identify root causes and determine appropriate solutions.
  • Manage support cases within established SLA timeframes, maintain accurate case records, and escalate complex or unresolved issues to the appropriate teams.
  • Reproduce, document, and escalate bugs and edge cases in collaboration with engineering teams.
  • Share structured customer feedback with engineering and product stakeholders, highlighting recurring pain points, reliability concerns, performance bottlenecks, and opportunities for improvement.
  • Assist with testing and validating new features, product releases, and infrastructure changes before they reach production.
  • Create and maintain technical resources, including troubleshooting guides, FAQs, use-case documentation, how-to content, and documented solutions to recurring issues.
  • Improve developer-facing documentation and knowledge resources to make integrations easier and increasingly self-service.
  • Identify recurring support challenges and proactively recommend process improvements that enhance customer experience and operational efficiency.
Requirements
  • Demonstrated experience in technical support, technical operations, developer support, or a similar customer-facing engineering environment.
  • Strong analytical thinking and systematic troubleshooting skills across web platforms, APIs, cloud environments, and enterprise software.
  • Hands-on experience supporting and troubleshooting REST APIs and backend services, including authentication mechanisms such as OAuth2, JWT, and API keys.
  • Ability to investigate technical issues using monitoring, logging, and observability tools.
  • Familiarity with AI platforms, machine learning systems, generative AI, or data-intensive applications is highly valuable.
  • Strong written and verbal English communication skills, with the ability to explain complex technical concepts clearly and empathetically to both technical and non-technical users.
  • Customer-first mindset with patience, empathy, sound judgment, and a strong focus on helping users achieve successful outcomes.
  • Strong technical writing skills, with experience producing user guides, FAQs, troubleshooting documentation, and knowledge-base content.
  • Ability to prioritize multiple concurrent support cases, respond with urgency to critical issues, and remain composed in a fast-paced environment.
  • Comfortable working independently while collaborating effectively with engineering, sales, product, and other internal teams.
  • Self-motivated and proactive, with the ability to identify recurring problems and initiate improvements rather than simply resolving individual tickets.
  • Familiarity with collaboration and development tools such as Slack, Linear, Notion, and GitHub.
  • Strong understanding of API concepts, authentication flows, HTTP errors, and backend integration patterns.
Benefits
  • Competitive salary and equity package.
  • Fully remote work with the flexibility of working from anywhere.
  • Opportunity to work on challenging problems at the forefront of generative AI and AI infrastructure.
  • Significant learning and professional growth opportunities in a rapidly scaling technology environment.
  • Exposure to sophisticated AI platforms, APIs, production systems, and developer-focused technologies.
  • Regular team events and offsites designed to strengthen collaboration and team connections.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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