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Remote Manufacturing Technical Support Jobs in Missouri

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

... a manufacturing, industrial, distribution, or technical product environment. * Experience managing remote or globally dispersed teams. * Experience supporting ERP implementations, system migrations ...

Hitachi

Regional Technical Sales Consultant

Earth City, MO · Remote

$114K - $150K/yr

Remote - Tennessee, United States of America Job ID: R0110193 Date Posted: 2025-11-03 Company Name ... Provide technical support on electrical testing, controls, and oil processing to support customer ...

Baker Hughes

Manufacturing Engineer

Liberty, MO · On-site +1

$68K - $88K/yr

Supporting daily production requirements, engineering changes, and technical problem-solving ... Coordinating with remote sites and collaborating with suppliers to ensure operational alignment To ...

Baker Hughes

Manufacturing Engineer

Liberty, MO · On-site +1

$68K - $88K/yr

Supporting daily production requirements, engineering changes, and technical problem-solving ... Coordinating with remote sites and collaborating with suppliers to ensure operational alignment To ...

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Remote Manufacturing Technical Support information

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.

What are popular job titles related to Remote Manufacturing Technical Support jobs in Missouri?

For Remote Manufacturing Technical Support jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Remote Manufacturing Technical Support jobs in Missouri look for?

The top searched job categories for Remote Manufacturing Technical Support jobs in Missouri are:

What cities in Missouri are hiring for Remote Manufacturing Technical Support jobs?

Cities in Missouri with the most Remote Manufacturing Technical Support job openings:

Remote Manufacturing Technical Support jobs near you

Field Service Technical Support Specialist

Safe Fleet

Lone Jack, MO • On-site, Remote

Full-time

Posted 26 days ago

Job description

Description
Learn more about Road Ready
Position Summary
The Technical Support Specialist is a customer-facing, hands-on role responsible for providing technical support, field service, and installation assistance for hardware and software solutions. This position performs equipment installations, diagnostics, maintenance, and troubleshooting both remotely and at customer sites to ensure reliable product performance. The Technical Support Specialist partners closely with customers and cross-functional teams to resolve technical issues, provide product training, support new deployments, and deliver an exceptional customer experience.
  • Customer facing role through new customer onboarding, user experience training, and day-to-day interactions.
  • Timely responses to customer requests, through support line and ticketing system.
  • Proactively monitor customer product health and identify emerging trends.
  • Hands-on (installs, troubleshooting) in-field on tractor trailers service troubleshooting for current customers.
  • Oversee equipment installations on vehicles/trailers and train OEMs on proper installation procedures and troubleshooting.
  • Work closely with Sales, Solutions Engineering and Customer Success teams to assist with customer requests or troubleshooting and communicating customer input with internal cross functional teams.
  • Work closely with Road Ready development team to identify bugs and resolve customer-facing issues as well as communicate customer feedback.
  • Support pilots/trials through pre-sale discovery discussions, solution review, and hardware installs.
  • Diagnose and resolve product issues both remote and in-field.
  • Other duties as assigned.

ADDITIONAL INFORMATION:
Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all candidates must be presently classified as a "US Person" which includes: a United States citizen; a permanent legal resident (green card holder); or a protected individual (refugee/asylum status).
Clarience Technologies is an equal opportunity employer committed to a culturally diverse workforce.
Requirements
EDUCATION REQUIREMENT(S):
  • 2-year technical degree
  • Preferred 4-year bachelor's degree in engineering, Computer Science, or technical related field.

EXPERIENCE REQUIREMENT(S):
  • 2+ years of relevant technical and customer support experience.
  • IT, engineering/technical background preferred.
  • Hands-on role must be comfortable working in field (installs, troubleshooting) on vehicles and trailers.
  • Mechanical aptitude - comfortable working with wiring and power tools as needed.
  • Common knowledge of 12 VDC wiring and cellular network operations.
  • Knowledge of API data utilization through 3rd party groups.
  • Experience creating dynamic Excel and Power BI tools.

TRAVEL REQUIRMENTS
Travel required up to 75% of the time. The ideal candidate will reside within a reasonable commuting distance of a major airport to support frequent customer and business travel.

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