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Technical Support Associate Jobs in Missouri (NOW HIRING)

Caleres

Temporary, Technical Support

Clayton, MO · On-site

Join our dynamic and thriving footwear company as Temporary, Technical Support (with conversion ... No matter your style, we've got your perfect fit covered with a 30% Associate Discount across ...

caleres

Temporary, Technical Support

Saint Louis, MO · On-site

Join our dynamic and thriving footwear company as Temporary, Technical Support (with conversion ... No matter your style, we've got your perfect fit covered with a 30% Associate Discount across ...

Socket Telecom LLC

Commercial Technical Support

Columbia, MO · On-site

$35K - $44K/yr

The persons in this position will provide quality technical support to current Socket business ... Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is ...

Socket Fiber

Commercial Technical Support

Columbia, MO · On-site

The persons in this position will provide quality technical support to current Socket business ... Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is ...

Socket Telecom LLC

Commercial Technical Support

Columbia, MO · On-site

$35K - $44K/yr

The persons in this position will provide quality technical support to current Socket business ... Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is ...

Imperial PFS

Technical Support Analyst

Kansas City, MO · On-site

As a member of the Service Desk team, the technical support analyst acts as a central point of ... Create and maintain knowledge base of articles used by IT resolver groups and Associates for self ...

St. Louis Metropolitan Police Department

Be Seen First

Technical Support Specialist

Saint Louis, MO · On-site

$59K - $93K/yr

POSITION SUMMARY Performs duties to support and maintain server hardware with Windows Server ... Associate degree or higher in Information Systems, Information Technology, or Networking.

EquipmentShare

T3 Technology Support Associate I

Columbia, MO · On-site

$16.25 - $21/hr

We're hiring a T3 Technology Support Associate I to support our office in Columbia, MO and we're ... Enhance industry and technical knowledge through actively participating in learning and growth ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Associate degree or equivalent practical experience required; bachelor degree in Computer Science ...

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Technical Support Associate information

See Missouri salary details

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How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Missouri is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $24.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Missouri? The most popular types of Technical Support jobs in Missouri are:
What are popular job titles related to Technical Support Associate jobs in Missouri? For Technical Support Associate jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Missouri look for? The top searched job categories for Technical Support Associate jobs in Missouri are:
What cities in Missouri are hiring for Technical Support Associate jobs? Cities in Missouri with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Associate-3

Cushman & Wakefield

Saint Louis, MO • On-site

$36K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Cushman & Wakefield rating

7.4

Company rating: 7.4 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

110th of 202 rated real estate companies

Job description

Job Title
Technical Support Associate-3
Job Description Summary
Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.
Job Description
JOB DESCRIPTION
Job Position: Virtual Genius Bar
Business Title: Technical Support Specialist
REPORTS TO: Virtual Genius Bar Team Lead
CLASSIFICATION: Exempt
POSITION PURPOSE
Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.
Responsible for but not exclusive to the following:
  • PC break fix support for the business within market.
  • Facilitation of onboarding and off-boarding.
  • VoIP (MS Teams) support.
  • Mobile phone/device support (IOS & Android).
  • Training end-users and assisting with deployment of new technology.
  • Assist remote support staff when additional resources are required.
  • Maintain established service level agreements to meet customer expectations and quality standards.
  • White Glove support for company executives.
  • Support for North American Brokerage and Valuation and Advisory service lines.
  • Provide after hours or weekend support during scheduled maintenance or emergencies.
  • Working with various SMEs, engineering teams, vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.

ACCOUNTABILITIES
  • Daily work routines
    • Provide break-fix support for local and remote offices.
    • Responsible conference room technology health checks, technical support, and training.
    • Tech/Genius Bar support (when applicable).
    • Perform coverage within an office or regional market.
    • Perform support functions including setup of peripheral equipment, software installations, and configurations, wireless and LAN configurations, and resolve access issues and other incidents as required.
    • Smart Hands support: working with various SMEs, Engineering Teams, Vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.
    • Engage with Project Leads and Engineering Team during scheduled projects including office moves, Infrastructure Refreshes and Software Updates.
    • Providing documented input to keep knowledge-based articles and procedural documentation up to date.
    • Provide proper ticket and incident management.
    • Ensure onboarding, off-boarding, and asset management processes are followed.
  • Request Management
    • Provide proper ticket management to ensure requests are updated and resolved in a timely manner.
    • Ensure incident ticket quality standards are met to facilitate escalation to Tier 3 and can be used for queries by end users concerning the status of Incidents, Service Requests, and Changes (RFC).
  • Incident Management
    • Provide proper ticket management to ensure incidents are up to date and resolved promptly to meet the defined Service Level Agreements.
    • Provide accurate and clear resolution documentation within the incident ticket.
    • Escalation of incidents to 3rd line support per guidelines established to support Service Level Agreements.
    • Participate in creation and updates of ServiceNow knowledge articles detailing troubleshooting processes and procedures.
    • Responsible for 2nd level point of escalation from Service Desk.
    • Resolve incidents with software applications, network, and hardware and take appropriate actions to resolve issues while ensuring data/system integrity.
  • Problem Management
    • Assist with trend and root cause analysis.
    • Proactively identify and communicate problem trends found as part of incident resolution.
  • Technology Enablement
    • Complete in-house training on new technologies, services, processes, and policies as they are released.
    • Conduct information sessions aimed to promote end user adoption of technology products and services.
    • Educate end-users on problem resolutions to minimize repeat requests and provide timely follow-up.
  • Project Work
    • Participate in or provide feedback to project testing stages.
    • Support projects as required for supported sites.
  • Change Management
    • Understand the change management process and follow the process and procedures associated.
    • Attend mandatory change management training sessions.
    • Support and facilitate activities specific to change. Roles could be as a requestor or implementer.

MINIMUM REQUIREMENTS
  • Bachelor's degree or equivalent experience; related computing field preferred.
  • 3+ years of technical experience in a corporate environment (multi-state,10,000+ employee base corporate environment is preferred).
  • Knowledge of IT processes, general controls, project management, and system development life cycles.
  • ITIL Foundation certification or knowledge is a plus.
  • Industry-related technical certificates are a plus or any similar combination of education and experience.
  • Excellent Soft Skills including:
    • Customer service, including written and verbal communication.
    • Conflict resolution.
    • Strong analytical and problem-solving skills.
    • Strong interpersonal skills required to interact with end user clients and team members across the organization.
    • Time management skills, to balance and prioritize work.
    • Ability to work independently and as part of a team.
  • Proficient with Windows OS.
  • Proficient with MS Office 365, including MS Teams.
  • Knowledge of enterprise ticketing systems (Service Now, or similar is a plus).
  • Active Directory, Intune and Azure fundamentals.
  • Familiar with remote support tools.
  • Mac experience is a plus.

The above-referenced position summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities and requirements.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $21.25 - $25.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: "Cushman & Wakefield"

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