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Technical Support Analyst Remote Jobs in Portland, OR

Suvoda

Software Support Specialist

Portland, OR · Remote

This is a remote-capable role within the state of Oregon, with a set schedule of 12:00pm-8:00pm PST ... Prior technical support experience preferred, especially in IRT or related field * Multilingual ...

ITW Avery Weigh-Tronix

Dillon Product Manager

OR · Remote

$80K - $121K/yr

Log incoming communications and activities related to technical support for analysis to drive ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

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How much do technical support analyst remote jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support analyst remote in Portland, OR is $29.20, according to ZipRecruiter salary data. Most workers in this role earn between $22.93 and $33.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are popular job titles related to Technical Support Analyst Remote jobs in Portland, OR? For Technical Support Analyst Remote jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Technical Support Analyst Remote jobs in Portland, OR look for? The top searched job categories for Technical Support Analyst Remote jobs in Portland, OR are:
Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Portland, OR as of June 2026, with employment types broken down into 61% Full Time, 15% Part Time, 2% Temporary, 20% Contract, and 2% Nights. Highlights an 51% Physical, 3% Hybrid, and 46% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.

Network Administrator I (Remote)

Alpha Media USA LLC

Portland, OR • On-site, Remote

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Connoisseur Media is seeking a motivated and experienced Network Administrator I - Help Desk professional to support employees across our growing organization. This is a fully remote position that plays a critical role in keeping our teams connected and productive across 40 markets nationwide. In this role, you will provide remote technical support for computers, software, and peripherals while helping maintain the systems and tools our teams rely on every day.
The ideal candidate has a passion for technology, strong communication and troubleshooting skills, and a friendly, customer-service-focused personality. You'll diagnose and resolve hardware and software issues, support end-user devices and applications, assist employees through remote support sessions, manage onboarding and offboarding, and help maintain documentation and support procedures. This is a great opportunity for someone who enjoys solving technical challenges, helping others, and working in a fast-paced, collaborative environment while supporting the technology that keeps our organization running smoothly. Preference may be given to a candidate in the Eastern time zone or with the willingness to work at 6 AM Eastern.
Responsibilities for this position may include:
  • Remote support for the operation of computers, software, and peripherals.
  • Configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.
  • Desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.
  • Diagnosing hardware and software failures, communicating remediation plans to users, and providing status updates.
  • Supporting proprietary software and 3rd-party applications.
  • Providing virtual assistance sessions using various remote desktop tools.
  • Developing end-user documentation and instructions.
  • Performing diagnostics, analysis, repairs, or the replacement of hardware for PCs, laptops, network equipment, and printers.
  • Following set policies and procedures when assisting clients to ensure proper handling of requests.
  • Contributing knowledge and updating information to maintain the Help Desk SOPs and training manuals for support.
  • Maintaining a professional attitude and appearance, providing excellent customer service at all times, including maintaining a good work ethic and assisting others when needed.
  • Supporting continuous improvement in the process and quality of the operations.
  • Building effective working relationships with your internal customers and team members.
  • Must be self-motivated and adaptable to learning and understanding new technologies.
  • Must be able to prioritize and manage multiple tasks to meet Service Level Agreements.
  • Must have strong analytical, problem-solving, and decision-making abilities.
  • Must have the ability to work both independently and in a team environment.
  • Must be flexible to change and have the ability to work in a fast-paced environment.
  • Any other duties assigned by senior management.

Requirements of this position include the following:
  • 3+ years' experience installing, configuring, integrating, and administering desktops on the Windows platform. Knowledge of iOS is a plus.
  • Experience managing Microsoft O365 tenants.
  • Experience managing Google Workspace tenants.
  • Developing and maintaining internal documentation and diagrams.
  • Must have great customer service and experience interfacing with customers.
  • Excellent oral and written communication skills.
  • Work well under pressure and able to meet deadlines.
  • Ability to work remotely. A computer will be provided.
  • Available outside of regular work hours to be in an on-call rotation.

Additional skills and experience that may factor into consideration:
  • Experience in broadcast media hardware/software.
  • Experience using/managing Zendesk Help Desk.
  • Microsoft Visio.
  • Experience with business-class firewalls, including NAT/PAT, routing, access rules, and VPNs.
  • Experience configuring managed switches and VLANs.
  • Configuring, installing, and supporting network and firewall equipment such as routers, firewalls, and managed switches with the guidance of senior staff.

Benefits:
Connoisseur invests in people who invest in themselves and offers employees a competitive package of health and welfare benefits.
  • Comprehensive Benefits Package: Medical, Dental, and Vision. Supplement Life Insurance, AD&D Coverage, STD, and LTD coverage.
  • Paid Time Off: 17 PTO days and 10 company holidays.
  • 401(k) Retirement Plan: Employer matching to support your future financial goals.
  • Employee Assistance Program: Free support services for you and your household.

Salary Range: $45,000 - $55,000 DOE
Discover Your Passion at Connoisseur!
We are Connoisseur Media, a broadcast and digital media company serving audiences, advertisers, and local communities. Recognized as one of the top 10 radio broadcasters in the U.S., we operate 182 radio stations in 40 markets and run a growing digital marketing business. From music and news to community events, we create media that matters. Through Connrex Digital, we help brands thrive with smart strategies, engaging stories, and expert PR. At our core, people are our passion and the heart of the Company, and we're proud to be community-minded, with employees who love getting involved and making a difference.
Connoisseur Media is an Equal Opportunity Employer and participates in E-Verify. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
If you need an accommodation to complete the application process, please contact us at 1-877-459-5750 or recruitment@connmedia.com and include your full name, contact information, and the accommodation needed to assist you with the application process.
Pay Range: $45,000 - $55,000 per year

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