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Technical Support Analyst Remote Jobs in Portland, OR

Redfish Recruiting

Product Support Specialist

Portland, OR · On-site +1

$65K - $75K/yr

Strong analytical and problem-solving skills * Experience troubleshooting technical product issues ... Ability to work independently, collaborate, and communicate effectively from a remote office This ...

US Bank

End Point Systems Engineer

Gresham, OR · Remote

... technical support. Develops and performs capacity and resource planning to optimize and expand ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

HR Annie Consulting

Technical Trainer

Portland, OR · On-site +1

$107K - $122K/yr

... support reliability across the West! Western Power Pool is hiring a Technical Trainer to join our team! Key Details: * Pay: $107,700 - $122,350/year DOE * Location: Remote in select states - must ...

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Technical Support Analyst Remote information

See Portland, OR salary details

$16

$29

$46

How much do technical support analyst remote jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support analyst remote in Portland, OR is $29.20, according to ZipRecruiter salary data. Most workers in this role earn between $22.93 and $33.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are popular job titles related to Technical Support Analyst Remote jobs in Portland, OR? For Technical Support Analyst Remote jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Technical Support Analyst Remote jobs in Portland, OR look for? The top searched job categories for Technical Support Analyst Remote jobs in Portland, OR are:
Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Portland, OR as of June 2026, with employment types broken down into 61% Full Time, 15% Part Time, 2% Temporary, 20% Contract, and 2% Nights. Highlights an 51% Physical, 3% Hybrid, and 46% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.

Call Center Remote Customer Service Representative

VIMO INC.

Portland, OR • On-site, Remote

$17.50 - $19.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

Job description

It's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Full-time/Seasonal
• $17.00/hr. plus performance incentives
• $19.00/hr. Spanish Bilingual, plus performance incentives
Requirements
  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 100 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with Mobile Internet Service Providers and/or Satellite.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities
  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels

Qualifications
  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven

What We Offer
  • Paid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience (not required)
  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

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