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Technical Support Analyst Remote Jobs in Texas (NOW HIRING)

Amat

Technical Support Engineer (TSE) MDP

Austin, TX · On-site +1

$96K - $132K/yr

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems ... cause analysis and support FSO repair activities through escalation closure. This role is ...

PNC Bank

Loan Support Analyst (Commercial)

Dallas, TX · On-site +1

$37K - $50K/yr

As a Loan Support Analyst within PNC's Participated Servicing organization, you will be based in ... This position may be eligible for remote work in select geographic locations, subject to approval ...

ERM

Indirect Tax Senior Analyst (Remote)

Houston, TX · Remote

$110K - $111K/yr

You will contribute directly to the integrity of ERM's indirect tax processes by supporting ... technical expertise in addressing their environmental, health, safety, risk and social issues. We ...

PNC Bank

Loan Support Analyst (Commercial)

Center, TX · On-site +1

$35K - $47K/yr

As a Loan Support Analyst within PNC's Participated Servicing organization, you will be based in ... This position may be eligible for remote work in select geographic locations, subject to approval ...

PNC Bank

Loan Support Analyst (Commercial)

Houston, TX · On-site +1

$35K - $48K/yr

As a Loan Support Analyst within PNC's Participated Servicing organization, you will be based in ... This position may be eligible for remote work in select geographic locations, subject to approval ...

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Technical Support Analyst Remote information

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are the most commonly searched types of Technical Support Analyst jobs in Texas? The most popular types of Technical Support Analyst jobs in Texas are:
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What job categories do people searching Technical Support Analyst Remote jobs in Texas look for? The top searched job categories for Technical Support Analyst Remote jobs in Texas are:
What cities in Texas are hiring for Technical Support Analyst Remote jobs? Cities in Texas with the most Technical Support Analyst Remote job openings:
Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Texas as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% Remote job distribution.

Sr. Salesforce Data Analyst - Remote

NAVA Software Solutions

Houston, TX • On-site, Remote

$79K - $100K/yr

Full-time

Re-posted 6 days ago

Job description

NAVA Software solutions is looking for a Sr. Salesforce Data Analyst
Details:
Sr. Salesforce Data Analyst
Remote Project
Duration: 6-12 months
We are seeking a skilled Salesforce Data Analyst who specializes in Business Intelligence (BI) to join our team. In this role, you will be responsible for analyzing Salesforce data to uncover valuable insights, creating reports and dashboards using tools like Power BI and Sigma to visualize key metrics, and developing data models to support BI initiatives. Additionally, you will work closely with business stakeholders to standardize KPI data definitions, establish primary key relationships between Salesforce objects, and build tables that enable our solar sales business to track customer journey metrics and sales representative productivity effectively. Validation against existing manual reporting processes will also be a crucial aspect of this role.
Responsibilities:
  • Analyzing Salesforce data to identify trends, patterns, and insights relevant to our solar sales business.
  • Creating reports and dashboards using tools like Power BI and Sigma to visualize key metrics and performance indicators.
  • Developing data models and schemas to support BI initiatives, ensuring data accuracy and integrity in Snowflake data warehouse.
  • Collaborating with business stakeholders to standardize KPI data definitions and establish clear data analysis objectives.
  • Working with Salesforce objects to define primary key relationships, ensuring data consistency and efficiency.
  • Building tables and structures within Snowflake that allow our solar sales business to track customer journey metrics, including lead conversion rates, sales pipeline stages, and customer acquisition costs.
  • Implementing solutions to track sales representative productivity, including metrics such as lead follow-up times, deal closure rates, and revenue generated per representative.
  • Validating new reporting against existing manual reporting processes to ensure accuracy and consistency.
  • Providing training and support to users on data-related tools and processes, empowering them to leverage Salesforce data effectively for decision-making.

Skills and Qualifications:
  • Proficiency in the Salesforce CRM platform, with a deep understanding of Salesforce data architecture and object relationships.
  • Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
  • Experience with BI tools such as Power BI and Sigma, with the ability to create compelling visualizations.
  • Knowledge of data warehousing concepts and experience working with platforms like Snowflake.
  • Excellent communication and collaboration skills, with the ability to work closely with business stakeholders.
  • Certification in Salesforce (e.g., Salesforce Certified Administrator, Salesforce Certified Data Architect) is a plus, demonstrating expertise in Salesforce data management and analysis.
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About NAVA Software Solutions

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NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

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