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Technical Support Analyst Remote Jobs in Texas (NOW HIRING)

Aveva

Technical Support Engineer

Houston, TX · On-site +1

$56K - $115K/yr

Analyze customer support data and trends, communicating insights effectively to account teams and ... remote. The working arrangement for this position will be confirmed during the hiring process.

TRAC Recruiting

GRC Analyst (REMOTE)

Austin, TX · Remote

$80K - $90K/yr

We are seeking a Technical Customer Support Representative (REMOTE) for a full-time and direct hire ... Overview We are seeking a GRC Analyst to help strengthen and manage the day-to-day operations of a ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Reproduce customer issues where possible, analyze logs and system behavior, validate configurations ...

VetsEZ

Senior Business Analyst (Remote Opportunity)

Dallas, TX · On-site +1

$91K - $118K/yr

This role will support the design, development, and implementation of an AI Patient Health Data ... The Senior Business Analyst will translate complex clinical, business, and technical needs into ...

VetsEZ

Senior Business Analyst (Remote Opportunity)

Dallas, TX · On-site +1

$91K - $118K/yr

This role will support the design, development, and implementation of an AI Patient Health Data ... The Senior Business Analyst will translate complex clinical, business, and technical needs into ...

Sync.com, Inc

Technical Customer Support

Dallas, TX · On-site +1

If this sounds like you, Sync.com has an opportunity for you to join Sync's Tier II Technical Support team - fully remote ! Your to-do list: * Provide exceptional technical support to customers using ...

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Technical Support Analyst Remote information

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are the most commonly searched types of Technical Support Analyst jobs in Texas?

The most popular types of Technical Support Analyst jobs in Texas are:

What are popular job titles related to Technical Support Analyst Remote jobs in Texas?

For Technical Support Analyst Remote jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Technical Support Analyst Remote jobs in Texas look for?

The top searched job categories for Technical Support Analyst Remote jobs in Texas are:

What cities in Texas are hiring for Technical Support Analyst Remote jobs?

Cities in Texas with the most Technical Support Analyst Remote job openings:

Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Technical Support Specialist, Tier 2

Spectrio, Inc.

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, PTO

Posted 16 days ago

Job description

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.
Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.
As part of the Tampa Bay Business Journal's "Fast 50" and "Tampa Bay 200," as well as being honored 11 times on the Inc. 5000. Spectrio's digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!
For more information, visit www.Spectrio.com .
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.
Primary Objective:
The Technical Support Specialist, Tier 2 is passionate about the Spectrio brand and products while providing technical support for end users.
Responsibilities include:
  • Provide technical support over the phone to end users.
  • Comprehend and apply technical information, and present technical information to customers in a non-technical manner.
  • Perform data entry duties, monitor, operate or coordinate and assist others in the operation of computer hardware, software, and peripherals.
  • Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments.
  • Update supervisor on status of projects or technical issues.
  • Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.
  • Perform other duties as assigned.

Requirements
  • 2+ years of related experience with computers and providing customer service in a call center environment.
  • A.S. in Computer Science preferred.
  • Previous CRM and ERP experience preferred.
  • Experience using NetSuite, Google Suite, and other basic computer related skills.
  • Ability to effectively prioritize and execute tasks and adapt to change.
  • Ability to work under pressure with interruptions and challenging deadlines.
  • Must show aptitude and desire to learn new skills on the job.
  • Analytical and problem-solving abilities.
  • Team-oriented, collaborative and have a positive attitude.
  • Strong customer-service orientation with ability to be courteous and helpful.

Remote Work & Benefits at Spectrio
  • Work From Home - Remote Culture
  • With an Internet Allowance per month
  • Vacation/Personal Time: Prorated PTO that accrues per pay period after 30 days of employment.
  • < 3 Years of Service: 15 days per year.
  • 3-5 Years of Service: 17 days per year.
  • 5+ Years of Service: 20 days per year.
  • Paid Sick Leave: All employees accrue up to 40 hours (5 days) of sick time per year.
  • Company Paid Holidays: 10 observed holidays per year
  • Medical Insurance: Three plan options (Low HSA, Mid, and High Plans) Dental Insurance: High and Low PPO plan options & Vision Insurance.
  • Basic Life Insurance: $50,000 policy, 100% employer-paid.
  • Short-Term Disability: 100% employer-paid; covers 60% of weekly salary for up to 26 weeks.
  • Voluntary Benefits: Optional purchase of Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity.
  • Pet Benefits Plan
  • Employee Assistance Program (EAP): Confidential 24/7 support

Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.
To ensure candidate authenticity and data security during remote interviews, Spectrio may request visual photo identification verification during virtual meetings.
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.

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