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Technical Operations Manager Jobs in Ohio (NOW HIRING)

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Works closely with the Xerox Operations management team and Xerox customers to support the day-to ... Interface with Technical Operations to resolve issues. * Interface with Technicians to assist with ...

TIP Trailer Services Norway ANS

Abgeschlossene kaufmännische oder technische Ausbildung, Studium oder Meisterausbildung * Mehrjährige Berufserfahrung in einer Nutzfahrzeugwerkstatt oder einem vergleichbaren Umfeld * Erfahrung in ...

Aliniti

Operations Manager

Cincinnati, OH · On-site

$115K - $135K/yr

Operations Manager Nolte Precise Manufacturing | Cincinnati, Ohio Nolte Precise Manufacturing is ... What We're Looking For We're seeking a manufacturing leader with a strong technical foundation in ...

Bico Steel

Operations Manager

Mogadore, OH · On-site

This should include good technical skills, organizational skills, and people management skills ... Operations Manager Specific Duties: * Scheduling Work * Evaluate workload and direct Supervisors ...

BICO Steel

Operations Manager

Mogadore, OH · On-site

This should include good technical skills, organizational skills, and people management skills ... Operations Manager Specific Duties: * Scheduling Work * Evaluate workload and direct Supervisors ...

Shearer's Foods

Operations Manager

Brewster, OH · On-site

Four-year degree in a related, business or technical field such as food science, operations management, engineering, or the equivalent in experience. * 5+ years of experience in production management ...

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All JobsTechnical Operations JobsTechnical Operations Manager JobsTechnical Operations Manager Jobs in Ohio

Technical Operations Manager information

See Ohio salary details

$33.8K

$86.8K

$137.4K

How much do technical operations manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for technical operations manager in Ohio is $86,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $106,000.00 per year, depending on experience, location, and employer.

What does a technical operations manager do?

A Technical Operations Manager oversees the daily operations of an organization's technical teams, ensuring systems and infrastructure run smoothly and efficiently. They coordinate between departments, manage technical staff, and implement processes to improve service delivery. Their responsibilities often include troubleshooting issues, optimizing workflows, and supporting project execution. The role requires strong leadership, technical expertise, and the ability to solve complex problems quickly.

What are the key skills and qualifications needed to thrive as a technical operations manager?

To thrive as a Technical Operations Manager, you need strong leadership, project management expertise, and a solid background in IT systems or engineering, often supported by a relevant degree. Familiarity with tools like ITSM platforms, network monitoring solutions, and certifications such as ITIL or PMP are typically advantageous. Outstanding problem-solving, communication, and team-coordination skills help you excel in guiding teams and managing cross-functional projects. These capabilities are crucial for ensuring efficient technical operations, minimizing downtime, and driving continuous improvement in fast-paced environments.

What are some common challenges faced by technical operations managers and how can they be addressed?

Technical Operations Managers often encounter challenges such as balancing resource allocation, managing cross-functional teams, and ensuring system uptime. Navigating shifting project priorities while maintaining operational efficiency requires strong communication and problem-solving skills. Building robust processes, fostering collaboration between technical and non-technical teams, and proactively identifying potential bottlenecks can help mitigate these challenges. Regular training and clear documentation also support smoother operations and team alignment.

What is the difference between Technical Operations Manager vs Network Operations Center (NOC) Technician?

AspectTechnical Operations ManagerNetwork Operations Center (NOC) Technician
CredentialsBachelor's in IT, Engineering, or related field; certifications like ITIL, PMPAssociate's or Bachelor's in IT or Networking; certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentOversees teams, manages projects, strategic planningMonitors network systems, troubleshoots issues, performs maintenance
Employer & IndustryTech companies, service providers, large enterprisesTelecom, internet service providers, data centers

The Technical Operations Manager focuses on overseeing technical teams and strategic operations, while the Network Operations Center Technician handles day-to-day network monitoring and troubleshooting. Both roles are essential in tech environments but differ in scope and responsibilities.

Is a technical operations manager a high paying job?

A technical operations manager typically earns a competitive salary that reflects their experience, technical skills, and industry. Salaries can vary based on location, company size, and certifications, but it is generally considered a well-paying role within the technology and operations sectors.

What are the most commonly searched types of Technical Operations jobs in Ohio?

The most popular types of Technical Operations jobs in Ohio are:

What are popular job titles related to Technical Operations Manager jobs in Ohio?

For Technical Operations Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Technical Operations Manager jobs in Ohio look for?

The top searched job categories for Technical Operations Manager jobs in Ohio are:

What cities in Ohio are hiring for Technical Operations Manager jobs?

Cities in Ohio with the most Technical Operations Manager job openings:

Technical Operations Manager jobs near you
Infographic showing various Technical Operations Manager job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $86,782 per year, or $41.7 per hour.

Technical Service Operations Manager

Westerville, OH • On-site

Xerox
IT Services • 10K+ employees
Learn more about Xeroxexternal

$111K - $112K/yr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Respond to and manage all first level customer escalations to resolution.

  • Manage printer issues, including service calls, installations, and escalation issues.

  • Coordinate new printer installations, device configurations, and inventory management.

Xerox rating

7.3

Company rating: 7.3 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

Job description

General Information
City
Westerville
State/Province
Ohio
Country
United States
Date
Thursday, August 20, 2026
Working time
Full-time
Ref#
20039372
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
60377
Annual Base Salary Maximum
80000
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
JOB SUMMARY:
Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers' day-to-day printer fleet environment needs. Works closely with customer's end user community, customer IT, and Xerox resources to execute upon customer expectations.
Position is Customer's first point of contact for all Xerox inquiries or escalations.
Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities and support needs of customers.
ROLES AND RESPONSIBILITIES:
This role specifically encompasses the following duties:
  • Responsible for all first level customer escalations - must be able to respond to and manage through resolution.
  • Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
  • Manage Client Services relationship and escalate issues as needed.
  • Manage Configurations of Printers, Printer Software, Cloud Fleet Manager, Print Release Settings, and related services.
  • Creates Change Requests for System upgrades
  • Installs firmware and Configuration files onto the fleet of printers.
  • Interface with Technical Operations to resolve issues.
  • Interface with Technicians to assist with contacts and software loads
  • Coordinate all new printer installs.
  • Provide all necessary documentation and information to Manager as needed
  • Device inventory collection and analysis - identify current assets at each customer location.
  • Place manual orders for supplies as needed or as desired by customer.
  • Monitor inventory of printers, scanners, ports and supplies and work with customer to keep devices reporting in through Xerox remote tools.
  • Monitor device utilization within customer environment.
  • Management of device Installs, Moves, Adds and Changes (IMAC)
  • Work closely with customer for moves and remodels and make recommendations based on printer utilization and optimization.
  • Conduct Train the Trainer and End User Training as necessary.
  • Manage cartridge recycling program.
  • Maintain end-user relationship to assure high level of customer satisfaction.
  • This role is NOT a People Manager role, but a Process driven role.

PERSONAL CHARACTERISTICS:
  • Must possess high customer service skills.
  • Individual must demonstrate clear business maturity, in appearance, focus, poise and alertness.
  • Self-motivated and comfortable working alone within a customer environment dealing day to day with customer end users.
  • Comfortable working with limited direct supervision.
  • Outgoing individual and well organized.
  • Demonstrated ability to perform in a highly multi-tasking environment.
  • Capable of moving equipment weighing up to 60 pounds.

COMMUNICATION SKILLS:
  • Demonstrated ability to effectively communicate complex ideas in straightforward, concise fashion in both verbal and written format.

TEAM BUILDING:
  • Able to work effectively and cooperatively with customers, remote team members and managers.
  • Demonstrated understanding of the diversity of individuals they will work with and how they resolve conflict created by individual differences.

PROBLEM SOLVING:
  • Experience in interfacing with Customers and resolving customer problems.
  • Demonstrated ability to a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions.
  • Ability to analyze data sets to provide reporting or analyze issues and opportunities.

EDUCATION & TRAINING:
  • Associate degree or equivalent experience preferred.
  • Working knowledge of printer hardware, maintenance, network management, and output analysis.
  • Advanced MS Excel Skills (Vlookup / Pivots / Formulas)
  • Demonstrated ability to keep abreast of technology associated with computer and print environments.

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What Xerox employees say

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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

Social media

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