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Technical Customer Support Representative Jobs (NOW HIRING)

Formlabs

Technical Customer Support Agent

Milwaukee, WI · On-site

$40K - $52K/yr

Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions * Dispatch ...

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$48K - $58K/yr

Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education ... Resolve non-technical issues using PeopleJoy's approved workflows, scripts, and templates * Analyze ...

Evo Marketing

Customer Support Representative

Provo, UT

$15.25 - $20.50/hr

Customer Support Representative (Entry-Level) Company: Evo Marketing Industry: Residential Pest Control Employment Type: Hourly, Full-Time or Part-Time About Evo Marketing Evo Marketing supports ...

Script Care LTD

Customer Support Representative

Austin, TX · On-site

$15.50 - $21.25/hr

PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd ...

Astor & Sanders

Customer Support Representative

Lakewood, CO · On-site

$16 - $21.75/hr

Customer Support Representative Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a ...

Script Care LTD

Customer Support Representative

Austin, TX · On-site

$15.50 - $21.25/hr

PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd ...

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How much do technical customer support representative jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for technical customer support representative in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Representative, and why are they important?

To thrive as a Technical Customer Support Representative, you need strong problem-solving abilities, a solid understanding of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems like Zendesk or Salesforce, as well as knowledge of CRM tools and basic troubleshooting protocols, is often required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting customers and de-escalating issues. These combined skills ensure quick resolution of technical problems, high customer satisfaction, and contribute to a positive brand reputation.

What are some common challenges faced by Technical Customer Support Representatives, and how can they be effectively managed?

Technical Customer Support Representatives often encounter challenges such as troubleshooting complex technical issues, managing high volumes of customer inquiries, and translating technical jargon into clear, user-friendly language. Effective management of these challenges involves strong problem-solving skills, continuous learning to stay updated on product changes, and frequent collaboration with engineering or product teams. Utilizing internal knowledge bases and regular training sessions can also empower representatives to provide accurate and timely support, ultimately improving both customer satisfaction and personal job performance.

What does a Technical Customer Support Representative do?

A Technical Customer Support Representative assists customers by troubleshooting technical issues related to products or services, often over the phone, email, or live chat. They help diagnose problems, provide solutions or workarounds, and may guide users through complex procedures. Their role is to ensure customers have a positive experience by resolving technical concerns promptly and effectively. They also document customer interactions and may escalate unresolved issues to higher-level support or engineering teams. Strong communication and technical skills are essential for this position.

What is the difference between Technical Customer Support Representative vs Technical Support Specialist?

AspectTechnical Customer Support RepresentativeTechnical Support Specialist
CredentialsTypically requires a high school diploma or associate degree; certifications like CompTIA A+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, call centers, remote supportHelp desks, technical support teams, remote or on-site
Industry UsageIT, telecommunications, software companiesIT, hardware, software, networking
Common Search/ComparisonYesYes

The main difference is that Technical Customer Support Representatives primarily handle customer inquiries and troubleshooting via calls or chats, focusing on user-facing issues. Technical Support Specialists often have deeper technical expertise, providing more advanced support and resolving complex technical problems. Both roles require similar credentials and work in comparable environments, but the Specialist role typically involves more technical depth.

More about Technical Customer Support Representative jobs
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Who are the top companies hiring for Technical Customer Support Representative jobs? The top employers for Technical Customer Support Representative jobs are:
What states have the most Technical Customer Support Representative jobs? States with the most job openings for Technical Customer Support Representative jobs include:
What job categories do people searching Technical Customer Support Representative jobs look for? The top searched job categories for Technical Customer Support Representative jobs are:
What are popular job titles related to Technical Customer Support Representative jobs? For Technical Customer Support Representative jobs, the most frequently searched job titles are:
Technical Customer Support Representative jobs near you
Infographic showing various Technical Customer Support Representative job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 69% Full Time, and 30% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.

Customer Support Representative

MDC Data Centers

Mcallen, TX

$15.25 - $20.75/hr

Other

Posted 16 days ago

Job description

Join the MDC Team as a Customer Support Representative!
At MDC Data Centers, we're looking for a service-driven, detail-oriented individual to join our growing Customer Support team. If you're passionate about helping others and thrive in a dynamic, tech-forward environment - this role is for you!
Your Mission:
As a Customer Support Representative, your mission is to deliver timely, effective, and courteous support to our customers. You will serve as a key point of contact for resolving service requests, providing technical assistance, and ensuring smooth communication throughout the support process. Your goal is to create a positive customer experience while helping maintain the reliability and excellence that define MDC's service.
What Awaits You:

  • Dynamic Environment: Step into a fast-paced setting where each day presents new challenges and opportunities to improve how we serve our customers.
  • Collaborative Approach: Work hand-in-hand with cross-functional teams - including Sales Engineers and Network Operations - to resolve customer requests efficiently and deliver a seamless experience.
  • Customer-Focused Mission: Deliver prompt, professional support while developing a strong understanding of our infrastructure, services, and customer needs.
  • Continuous Learning: Stay up-to-date with product updates and industry trends while building your skills through ongoing training and support.
What You'll Be Doing:
  • Respond promptly and professionally to customer inquiries via email, phone, and ticketing systems.
  • Provide basic technical support and troubleshooting assistance to resolve issues or escalate when needed.
  • Collaborate with other departments to support customer visits, audits, and special projects.
  • Monitor the MDC infrastructure and escalate service-impacting issues appropriately.
  • Document solutions, update FAQs, and contribute to knowledge base materials.
  • Participate in training sessions to stay current on product enhancements and support best practices.
  • Assist with gathering customer feedback and identifying areas for service improvement.
  • Support rotating shifts and occasional on-call duties, including weekends or maintenance windows, as needed.
  • Coordinate with the Customer Success team to ensure smooth handling of non-standard client requests.
Qualifications:
  • Bilingual (English & Spanish) - Required for clear and effective communication with diverse customers.
  • Experience in NOC/SOC or data center environments - Preferred but not required; a willingness to learn is essential.
  • Excellent written and verbal communication skills - Able to communicate technical concepts in a clear and customer-friendly way.
  • Quick learner - Comfortable picking up new tools, systems, and processes.
  • Strong time management - Able to prioritize and handle multiple support requests efficiently.
  • Proficient in digital tools - Familiar with Google Workspace, Microsoft Office, and similar platforms.
  • Customer service mindset - Committed to delivering a positive and professional customer experience.
  • Team player with self-motivation - Works well independently and collaboratively.
  • Problem-solver - Thinks critically and takes initiative when addressing technical or service-related issues.
  • Situational awareness - Can recognize when to escalate issues to the appropriate team or leader.
Work arrangement
  • McAllen, Tx.

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