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Technical Customer Support Representative Jobs (NOW HIRING)

Card Kingdom

Customer Support Representative

Seattle, WA · On-site

$23.11/hr

Card Kingdom Customer Support Representative I Card Kingdom is looking for a Customer Support Representative I to join our CSR team. The Customer Support Representative is an individual contributor ...

New

Workwear

Customer Support Representative

Nashville, TN

$15.50 - $21/hr

Responsible for researching appropriate solutions for customer's needs and technical support for ... represent their company's branding. * Perform daily business support functions by following ...

The Hireverse

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Customer Support Representative

Milwaukee, WI · On-site

$715/wk

We are seeking a Customer Support Representative to join our team! You will be responsible for ... and resolving technical issues. Responsibilities: * Handle customer inquiries and complaints

The Hireverse

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Customer Support Representative

Oak Brook, IL · On-site

$715/wk

We are seeking a Customer Support Representative to join our team! You will be responsible for ... and resolving technical issues. Responsibilities: * Handle customer inquiries and complaints

Traveling with Michaila

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative We are seeking a dependable and service-driven Customer Support Representative to assist clients by providing timely responses, clear communication, and organized ...

PeopleJoy

Customer Support Representative

Philadelphia, PA · Remote

$48K - $58K/yr

Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education ... Resolve non-technical issues using PeopleJoy's approved workflows, scripts, and templates * Analyze ...

X2F

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative Sydney, NSW, Australia AU$ 28.00 - 35.00 (Australian Dollar) About the job Customer Support Representative Customer Support Representative (Remote - Australia Only ...

Script Care LTD

Customer Support Representative

Austin, TX · On-site

$15.50 - $21.25/hr

PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd ...

Script Care LTD

Customer Support Representative

Austin, TX · On-site

$15.50 - $21.25/hr

PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd ...

Script Care Ltd

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd ...

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Technical Customer Support Representative information

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How much do technical customer support representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for technical customer support representative in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What is the difference between Technical Customer Support Representative vs Technical Support Specialist?

AspectTechnical Customer Support RepresentativeTechnical Support Specialist
CredentialsTypically requires a high school diploma or associate degree; certifications like CompTIA A+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, call centers, remote supportHelp desks, technical support teams, remote or on-site
Industry UsageIT, telecommunications, software companiesIT, hardware, software, networking
Common Search/ComparisonYesYes

The main difference is that Technical Customer Support Representatives primarily handle customer inquiries and troubleshooting via calls or chats, focusing on user-facing issues. Technical Support Specialists often have deeper technical expertise, providing more advanced support and resolving complex technical problems. Both roles require similar credentials and work in comparable environments, but the Specialist role typically involves more technical depth.

What does a Technical Customer Support Representative do?

A Technical Customer Support Representative assists customers by troubleshooting technical issues related to products or services, often over the phone, email, or live chat. They help diagnose problems, provide solutions or workarounds, and may guide users through complex procedures. Their role is to ensure customers have a positive experience by resolving technical concerns promptly and effectively. They also document customer interactions and may escalate unresolved issues to higher-level support or engineering teams. Strong communication and technical skills are essential for this position.

What are some common challenges faced by Technical Customer Support Representatives, and how can they be effectively managed?

Technical Customer Support Representatives often encounter challenges such as troubleshooting complex technical issues, managing high volumes of customer inquiries, and translating technical jargon into clear, user-friendly language. Effective management of these challenges involves strong problem-solving skills, continuous learning to stay updated on product changes, and frequent collaboration with engineering or product teams. Utilizing internal knowledge bases and regular training sessions can also empower representatives to provide accurate and timely support, ultimately improving both customer satisfaction and personal job performance.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Representative, and why are they important?

To thrive as a Technical Customer Support Representative, you need strong problem-solving abilities, a solid understanding of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems like Zendesk or Salesforce, as well as knowledge of CRM tools and basic troubleshooting protocols, is often required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting customers and de-escalating issues. These combined skills ensure quick resolution of technical problems, high customer satisfaction, and contribute to a positive brand reputation.
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What states have the most Technical Customer Support Representative jobs? States with the most job openings for Technical Customer Support Representative jobs include:
What job categories do people searching Technical Customer Support Representative jobs look for? The top searched job categories for Technical Customer Support Representative jobs are:
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Technical Customer Support Representative jobs near you
Infographic showing various Technical Customer Support Representative job openings in the United States as of June 2026, with employment types broken down into 64% Full Time, 33% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.
Customer Support Representative

Customer Support Representative

Card Kingdom

Seattle, WA • On-site

$23.11/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Card Kingdom Customer Support Representative I

Card Kingdom is looking for a Customer Support Representative I to join our CSR team. The Customer Support Representative is an individual contributor tasked with providing Magic's highest caliber of customer service through direct interactions. This "Royal Service" sets us apart from other Magic retailers. The CSR leverages their expertise in multiple functions within Marketing and Online Operations to effectively communicate with customers and bring problems to a quick resolution.

Responsibilities:
  • Uphold Card Kingdom's reputation as the most customer-centric organization in Magic
  • Exercise good judgment and critical thinking in ambiguous, time-sensitive situations
  • Uphold processes and policies in support of organizational goals
  • Execute against organizational SLAs for customer care
  • Balance rapidly shifting priorities through multitasking and flexibility
  • Investigate and resolve incoming customer complaints
  • Use good judgement to evaluate complex situations and quickly execute decisions
  • Maintain positive attitude in the face of customer concerns
  • Act as subject matter expert on Card Kingdom's processes, policies, and internal tools
  • Participate in additional duties, projects and responsibilities as needed and assigned
  • Weekend shifts required // Overtime required during Magic: the Gathering releases and times of peak volume
Qualifications:
  • One-year previous experience in a customer facing role
  • Associate degree or equivalent work experience
  • Proven track-record of building trust with customers and teammates
  • Top-notch time management and communication skills
  • Demonstrated bias for action
  • Ability to apply innovative solutions to ambiguous situations
  • Strong conflict resolution skills
  • Capacity to act as a customer advocate without bias
  • Demonstrates a growth mindset and embraces constructive feedback
  • Experience with Freshdesk or similar customer support tool
  • Competency with Word, Excel, and Outlook
  • An understanding of Magic: The Gathering and its player base is a plus
Location / Work Schedule:
  • Seattle, WA
  • Hybrid
Job Type / Hourly:
  • Full Time
  • Non-Exempt (Hourly): Starts at $23.11 an hour
  • Full Range: $23.11 - 25.37
Benefits:
  • Paid Time Off: Up to 19 days of PTO accrued annually
  • Company Holidays: 8 Paid Holidays.
  • Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
  • Retirement: 401(k) with 4% Safe Harbor match, no vesting period
  • Flexible Spending Accounts & Health Savings Accounts
  • Pre-Tax Commuter Benefits
  • Supplemental Life and AD&D Insurance
  • Accident, Critical Illness & Hospital Confinement Plans
  • Employee Assistance Program
  • Employee Discount
Equal Opportunity Employment:

We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.

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