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Technical Customer Support Representative Jobs (NOW HIRING)

Script Care LTD

Customer Support Representative

Beaumont, TX · On-site

$13.75 - $18.75/hr

PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with ...

orderlunches

Customer Support Representative

San Carlos, CA

$19.25 - $26.25/hr

Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with ...

Vector Security

Customer Support Representative

PA · Remote

$32K - $51K/yr

As a Customer Support Representative , you will answer inbound customer calls and electronic ... technical support. * Programming Projects: * Complete a minimum of 10 Code Change requests per ...

98Ventures

Customer Support Representative

Tulsa, OK · On-site

$15/hr

Customer Support Representative Overview The Customer Support Representative will be responsible for specific duties as they relate to scheduling and processing payment for deliveries. This ...

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How much do technical customer support representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for technical customer support representative in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What is the difference between Technical Customer Support Representative vs Technical Support Specialist?

AspectTechnical Customer Support RepresentativeTechnical Support Specialist
CredentialsTypically requires a high school diploma or associate degree; certifications like CompTIA A+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, call centers, remote supportHelp desks, technical support teams, remote or on-site
Industry UsageIT, telecommunications, software companiesIT, hardware, software, networking
Common Search/ComparisonYesYes

The main difference is that Technical Customer Support Representatives primarily handle customer inquiries and troubleshooting via calls or chats, focusing on user-facing issues. Technical Support Specialists often have deeper technical expertise, providing more advanced support and resolving complex technical problems. Both roles require similar credentials and work in comparable environments, but the Specialist role typically involves more technical depth.

What does a Technical Customer Support Representative do?

A Technical Customer Support Representative assists customers by troubleshooting technical issues related to products or services, often over the phone, email, or live chat. They help diagnose problems, provide solutions or workarounds, and may guide users through complex procedures. Their role is to ensure customers have a positive experience by resolving technical concerns promptly and effectively. They also document customer interactions and may escalate unresolved issues to higher-level support or engineering teams. Strong communication and technical skills are essential for this position.

What are some common challenges faced by Technical Customer Support Representatives, and how can they be effectively managed?

Technical Customer Support Representatives often encounter challenges such as troubleshooting complex technical issues, managing high volumes of customer inquiries, and translating technical jargon into clear, user-friendly language. Effective management of these challenges involves strong problem-solving skills, continuous learning to stay updated on product changes, and frequent collaboration with engineering or product teams. Utilizing internal knowledge bases and regular training sessions can also empower representatives to provide accurate and timely support, ultimately improving both customer satisfaction and personal job performance.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Representative, and why are they important?

To thrive as a Technical Customer Support Representative, you need strong problem-solving abilities, a solid understanding of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems like Zendesk or Salesforce, as well as knowledge of CRM tools and basic troubleshooting protocols, is often required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting customers and de-escalating issues. These combined skills ensure quick resolution of technical problems, high customer satisfaction, and contribute to a positive brand reputation.
What cities are hiring for Technical Customer Support Representative jobs? Cities with the most Technical Customer Support Representative job openings:
Who are the top companies hiring for Technical Customer Support Representative jobs? The top employers for Technical Customer Support Representative jobs are:
What states have the most Technical Customer Support Representative jobs? States with the most job openings for Technical Customer Support Representative jobs include:
What are popular job titles related to Technical Customer Support Representative jobs? For Technical Customer Support Representative jobs, the most frequently searched job titles are:
Technical Customer Support Representative jobs near you
Customer Support Representative

Customer Support Representative

Script Care LTD

Beaumont, TX • On-site

$13.75 - $18.75/hr

Full-time

Re-posted 3 days ago

Job description

PURPOSE OF THE ROLE

The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd. policies and procedures. This position will be responsible for providing timely, knowledgeable and courteous resolution and responses to pharmacy, member and product related inquires. This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer Support Representative will report directly to the Customer Support Manager.

KEY TASKS AND RESPONSIBILTIES

• Work with Customer Support Manager to set goals and objectives

• Handle inbound calls regarding plan inquires and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries

• Provide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups

• Enter data accurately and timely into industry software

• Adheres to confidentiality, state, federal and HIPPA laws and guidelines regarding patient information; including internal and external correspondence

• Ensure that customer service performance standards and guarantees are met

• Utilize various company databases to access member information

• Abide by all rules, regulations and policies set forth by SCL

• Assist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director

QUALIFICATIONS

• High school diploma or equivalent; college degree preferred

• Customer service and inbound call center experience required

• Pharmacy Technician certification helpful

PROFESSIONAL SKILLS, EXPERIENCES AND COMPETENCIES

• Proficient in Microsoft Office suite and industry related software programs

• Proven ability to build relationships; must be service oriented

• Excellent verbal and written communication skills, internally and externally

• Pharmacy and/or Healthcare experience preferred, especially in a call center setting

• Demonstrated ability to analyze situations and resolve issues in a timely manner

• Able to work independently and collaboratively with other SCL personnel

• Bilingual in Spanish/English advantageous

• Must be able to work flexible hours pursuant with industry demand

• High attention to detail and able to work in a fast-paced environment


IN-OFFICE POSITION


Mon-Fri 9AM - 6PM with an occasional Saturday.