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Technical Customer Support Representative Jobs in California

Digitalpath, Inc.

Technical Customer Support

Chico, CA · On-site

$18 - $20/hr

Technical Customer Support Digital Path is the leading Wireless Internet Service Provider (WISP ... Below is a general representation of the work involved with this position. Omission of a specific ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets * Troubleshoot technical issues related to Zoo Design Studio, CAD ...

orderlunches

Customer Support Representative

San Carlos, CA

$19.25 - $26.25/hr

Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with ...

Day Translations

Customer Support Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

As a Customer Support Representative, you will be the first to talk to our clients when they call to request service information or follow up on a project. The ideal candidate has experience in ...

Kia

Customer Support Representative

Irvine, CA · On-site

$54K - $68K/yr

Customer Support Representative Company: Kia America, Inc. Location: Irvine, CA, US, 92606 At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It ...

Kelly Services

Customer Support Representative

Fresno, CA · On-site

$15.75 - $21.25/hr

Customer Support Representative Job Summary Kelly Services is seeking professional and customer-focused Customer Support Representatives to support members and providers by delivering high-quality ...

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Technical Customer Support Representative information

What is the difference between Technical Customer Support Representative vs Technical Support Specialist?

AspectTechnical Customer Support RepresentativeTechnical Support Specialist
CredentialsTypically requires a high school diploma or associate degree; certifications like CompTIA A+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, call centers, remote supportHelp desks, technical support teams, remote or on-site
Industry UsageIT, telecommunications, software companiesIT, hardware, software, networking
Common Search/ComparisonYesYes

The main difference is that Technical Customer Support Representatives primarily handle customer inquiries and troubleshooting via calls or chats, focusing on user-facing issues. Technical Support Specialists often have deeper technical expertise, providing more advanced support and resolving complex technical problems. Both roles require similar credentials and work in comparable environments, but the Specialist role typically involves more technical depth.

What does a technical customer support representative do?

A Technical Customer Support Representative assists customers by troubleshooting technical issues related to products or services, often over the phone, email, or live chat. They help diagnose problems, provide solutions or workarounds, and may guide users through complex procedures. Their role is to ensure customers have a positive experience by resolving technical concerns promptly and effectively. They also document customer interactions and may escalate unresolved issues to higher-level support or engineering teams. Strong communication and technical skills are essential for this position.

What are some common challenges faced by technical customer support representatives, and how can they be effectively managed?

Technical Customer Support Representatives often encounter challenges such as troubleshooting complex technical issues, managing high volumes of customer inquiries, and translating technical jargon into clear, user-friendly language. Effective management of these challenges involves strong problem-solving skills, continuous learning to stay updated on product changes, and frequent collaboration with engineering or product teams. Utilizing internal knowledge bases and regular training sessions can also empower representatives to provide accurate and timely support, ultimately improving both customer satisfaction and personal job performance.

What are the key skills and qualifications needed to thrive as a technical customer support representative?

To thrive as a Technical Customer Support Representative, you need strong problem-solving abilities, a solid understanding of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems like Zendesk or Salesforce, as well as knowledge of CRM tools and basic troubleshooting protocols, is often required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting customers and de-escalating issues. These combined skills ensure quick resolution of technical problems, high customer satisfaction, and contribute to a positive brand reputation.
What are popular job titles related to Technical Customer Support Representative jobs in CA? For Technical Customer Support Representative jobs in CA, the most frequently searched job titles are:
Technical Customer Support Representative jobs near you
Infographic showing various Technical Customer Support Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Customer Support Representative

Vagaro

Pleasanton, CA • On-site

$24 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Vagaro rating

6.2

Company rating: 6.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

219th of 242 rated software companies

Job description

Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!
What You'll Be Doing:
We're seeking enthusiastic, customer-focused problem-solvers to join our team as Technical Support Agents. If you're experienced in troubleshooting SaaS applications and hardware add-ons and enjoy helping customers, Vagaro could be your next exciting opportunity!
*This is an onsite position based in Pleasanton, CA.*
Compensation:
  • Base Hourly Wages: $24.00 - $30.00
  • Bonus Structure: Quarterly, Up to 12%

Your Impact:
  • Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiries
  • Troubleshoot, resolve, and document customer issues via phone, chat, and email
  • Work within service level goals and guidelines in a high-volume support center
  • Replicate and escalate issues to the appropriate internal Vagaro team
  • Draft support content and customer resources as needed
  • Become a subject matter expert on the Vagaro platform and related support tools
  • Serve as a main point-of-contact for technical escalations and specific Vagaro product features
  • Assist team members and other Vagaro staff to reach KPIs and goals
  • Other duties as assigned.

What You Bring:
  • Proven reliability and teamwork skills
  • Expertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platforms
  • Ability to provide detailed public-facing and internal case notes
  • Strong written and verbal communication skills, with a typing speed of over 50 WPM
  • Minimum of two years' front-line, high-volume support/call center experience
  • Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT
  • Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware
  • Patience, empathy, and the ability to defuse difficult situations
  • Flexibility to work on holidays
  • Must be able to work at least one weekend shift
  • Must be able to work any 8-hour shift with a start time between 5:00am and 1:30pm

What Sets You Apart:
  • Experience with CRM tools (e.g., Zendesk) and IVRs
  • Support experience in the health, beauty, and wellness industries
  • Prior save and retention experience in a support organization
  • Knowledge of HTML/XML and page source troubleshooting, specifically with widget code
Why You'll Love Working Here:
  • Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
  • Generous Vacation & Sick: 15 accrued days, plus 10 company holidays annually.
  • Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.
  • Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through Tickets At Work and LifeMart.
  • Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
  • Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
  • Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills.
  • Financial Security: 401k program with 4% matching and optional life/supplemental insurance.
  • Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!

Equal Opportunity Employer:
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.
Pay Transparency:
In accordance with California pay transparency requirements, the full salary range for this position is listed. Placement within the range is based on qualifications, experience, and business needs. New hires are not typically brought in at the top of the posted range.
Privacy Policy:
Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.
Vagaro is an E-Verify employer. Learn more at www.e-verify.gov
Learn More About Vagaro:
Visit us at vagaro.com/pro and vagaro.com to learn more.

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