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Technical Customer Support Representative Jobs in California

Hercules

Technical Customer Support Lead

San Francisco, CA · On-site

$100K - $250K/yr

  • Medical

  • Dental

  • Vision

  • PTO

We are looking for a technical customer support specialist to come lead our support team at Hercules. Hercules (hercules.app) is an AI app builder like Lovable, Replit, Base44. We have 100s of ...

Lumilens

Customer Support Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

  • Medical

  • Vision

POSITION OVERVIEW We are seeking a Customer Service Representative to join our rapidly growing team ... This is a unique opportunity to own the technical vision for our products, work with a world-class ...

Lumilens

Customer Support Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

  • Medical

  • Vision

POSITION OVERVIEW We are seeking a Customer Service Representative to join our rapidly growing team ... This is a unique opportunity to own the technical vision for our products, work with a world-class ...

Life Alert

Customer Support Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

Description We have several positions available in our customer technical support department and are seeking candidates -- with or without technical experience -- to help our members with light ...

Life Alert

Customer Support Representative

Encino, CA · On-site

$18.42 - $20/hr

  • Medical

  • Dental

  • Vision

  • PTO

Description We have several positions available in our customer technical support department and are seeking candidates -- with or without technical experience -- to help our members with light ...

Sideshow

Customer Support Representative

Thousand Oaks, CA · On-site

$16.75 - $22.75/hr

  • Medical

  • Retirement

  • PTO

Sideshow is looking for a qualified support rep to join the Customer Support Team! Do you have what it takes?! You would be working on a team that has a strong understanding of Sideshow operations, a ...

Sideshow, Inc.

Customer Support Representative

Thousand Oaks, CA

$16.75 - $22.75/hr

  • Medical

  • Retirement

  • PTO

Sideshow is looking for a qualified support rep to join the Customer Support Team! Do you have what it takes?! You would be working on a team that has a strong understanding of Sideshow operations, a ...

Luxer One Zoho

Technical Support Representative

Mcclellan, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Luxer One Customer Success team is actively seeking a highly motivated, tech savvy, enthusiastic, self-driven, customer-centric Technical Support Representative to join our expanding department.

Culligan - Ising

Customer Support Representative

Livermore, CA · On-site

$22 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative works directly with customers to discuss orders, resolve ... Provide proactive sales support by developing close relationships with customers * Schedule service ...

New

Culligan

Customer Support Representative

Livermore, CA · On-site

$22 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative works directly with customers to discuss orders, resolve ... Provide proactive sales support by developing close relationships with customers * Schedule service ...

Luxer One

Technical Support Representative

Mcclellan, CA · Hybrid

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Luxer One Customer Success team is actively seeking a highly motivated, tech savvy, enthusiastic, self-driven, customer-centric Technical Support Representative to join our expanding department.

IPS Group

Customer Support Representative

Tustin, CA · On-site

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative provides client services support to clients, public participants and internal team members by assisting with communications, accounting activities, banking and ...

Culligan

Customer Support Representative

Livermore, CA · On-site

$22 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative works directly with customers to discuss orders, resolve ... Provide proactive sales support by developing close relationships with customers * Schedule service ...

New

IPS Group

Customer Support Representative

Tustin, CA · On-site

$26 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative provides client services support to clients, public participants and internal team members by assisting with communications, accounting activities, banking and ...

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Showing results 21-40

All JobsTechnical Customer Support Representative JobsTechnical Customer Support Representative Jobs in California

Technical Customer Support Representative information

What does a technical customer support representative do?

A Technical Customer Support Representative assists customers by troubleshooting technical issues related to products or services, often over the phone, email, or live chat. They help diagnose problems, provide solutions or workarounds, and may guide users through complex procedures. Their role is to ensure customers have a positive experience by resolving technical concerns promptly and effectively. They also document customer interactions and may escalate unresolved issues to higher-level support or engineering teams. Strong communication and technical skills are essential for this position.

What are the key skills and qualifications needed to thrive as a technical customer support representative?

To thrive as a Technical Customer Support Representative, you need strong problem-solving abilities, a solid understanding of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems like Zendesk or Salesforce, as well as knowledge of CRM tools and basic troubleshooting protocols, is often required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting customers and de-escalating issues. These combined skills ensure quick resolution of technical problems, high customer satisfaction, and contribute to a positive brand reputation.

What are some common challenges faced by technical customer support representatives, and how can they be effectively managed?

Technical Customer Support Representatives often encounter challenges such as troubleshooting complex technical issues, managing high volumes of customer inquiries, and translating technical jargon into clear, user-friendly language. Effective management of these challenges involves strong problem-solving skills, continuous learning to stay updated on product changes, and frequent collaboration with engineering or product teams. Utilizing internal knowledge bases and regular training sessions can also empower representatives to provide accurate and timely support, ultimately improving both customer satisfaction and personal job performance.

What is the difference between Technical Customer Support Representative vs Technical Support Specialist?

AspectTechnical Customer Support RepresentativeTechnical Support Specialist
CredentialsTypically requires a high school diploma or associate degree; certifications like CompTIA A+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, call centers, remote supportHelp desks, technical support teams, remote or on-site
Industry UsageIT, telecommunications, software companiesIT, hardware, software, networking
Common Search/ComparisonYesYes

The main difference is that Technical Customer Support Representatives primarily handle customer inquiries and troubleshooting via calls or chats, focusing on user-facing issues. Technical Support Specialists often have deeper technical expertise, providing more advanced support and resolving complex technical problems. Both roles require similar credentials and work in comparable environments, but the Specialist role typically involves more technical depth.

Is remote technical customer support representative a stressful job?

Remote technical customer support representatives often experience stress due to handling customer issues, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, training, and support tools used, with some roles offering flexible schedules to reduce pressure.

What are popular job titles related to Technical Customer Support Representative jobs in CA?

For Technical Customer Support Representative jobs in CA, the most frequently searched job titles are:

Technical Customer Support Representative jobs near you
Infographic showing various Technical Customer Support Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Technical Customer Support Lead

Hercules

San Francisco, CA • On-site

$100K - $250K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 4 days ago

Job description

We are looking for a technical customer support specialist to come lead our support team at Hercules.
Hercules (hercules.app) is an AI app builder like Lovable, Replit, Base44. We have 100s of thousands of users. We get 100s of tickets a day.
You will:
- Resolve tier 1 tickets (general platform Q&A)
- Resolve tier 2 tickets (billing and admin operations)
- Work with engineers to resolve tier 3 tickets
- Build/maintain AI automations to 10x your output
- Maintain our knowledge bases
- Build automations to summarize voice of customer and product feedback to the full company
We are looking for someone who:
- has excellent communication (we have a very high bar)
- is capable of responding to ~100-150 tickets per day (with AI help)
- has worked in support before
- has extensive experience with Stripe
Nice to haves:
- has coded before (or vibe coded)
- has successfully built AI automations before
What are Hercules' operating principles?
Hercules' operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:
  1. We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
  2. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We're proud of our work.
  3. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.

Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules' benefits?
  • Healthcare, vision, and dental
  • User whatever AI productivity tools you'd like
  • Take what you need vacation policy
  • Daily lunches, dinners and snacks in the office
  • We guarantee you will do the best work of your career here

What's the compensation?
$100k-$250k + equity (depends on seniority, equity, and location)

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