ZipRecruiter

Log In

1

Technical Customer Support Representative Jobs in Atlanta, GA

Adams Keegan

Customer Support Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

Customer Support Representative We are looking for a proactive and personable Customer Support ... Technical knowledge is not required but would be advantageous. We value strong communication skills ...

Adams Keegan

Customer Support Representative

Kennesaw, GA

$14.75 - $20/hr

We are looking for a proactive and personable Customer Support Representative to join our client ... Technical knowledge is not required but would be advantageous. We value strong communication skills ...

UP Entertainment

Customer Support Representative

Atlanta, GA · On-site

$15.50 - $21/hr

The Customer Experience Representative is responsible for providing customer support for the UP ... Technical Skills · Use ZenDesk data to monitor and uncover trends in volume, issues, and sentiment ...

Yancey Bros.co

Undercarriage Customer Support Rep

Dacula, GA · On-site

$15.75 - $20/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros.

Undercarriage Customer Support Rep

Dacula, GA · On-site

$15.75 - $20/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros Co

Undercarriage Customer Support Rep

Dacula, GA · On-site

$15.75 - $20/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Conexon

Technical Support Representative

Mcdonough, GA · On-site

The Technical Support Representative will work in a fast-paced in person call center environment ... This representative will take incoming calls or emails from customers and offer resolutions by ...

Habasit Limited

Customer Care Representative

Suwanee, GA · On-site

$15 - $20.25/hr

Customer Care Representative The Customer Care Representative serves as the primary technical ... Technical Customer Support * Order & Project Management * Customer Relationship Management

S.P. Richards

Customer Support Rep/Ntl Acct

Atlanta, GA · On-site

$15.50 - $21/hr

Customer Support Representative Location: Smyrna, GA (Near Battery Center) Work Hours: Mon-Fri 8:00am - 5:00pm Full-time position. This is not a Remote Position, but you could have remote opportunity ...

S.P. Richards

Customer Support Rep/Ntl Acct

Smyrna, GA · On-site

$15.75 - $21.25/hr

Customer Support Representative Location: Smyrna, GA (Near Battery Center) Work Hours: Mon-Fri 8:00am - 5:00pm Full-time position. This is not a remote position, but you could have remote opportunity ...

S.P. Richards Company

Customer Support Rep/Ntl Acct

Atlanta, GA · On-site

$16.25 - $20.75/hr

Customer Support Representative Location: Smyrna, GA (Near Battery Center) Work Hours: Mon-Fri 8:00am - 5:00pm Full-time position. This is not a Remote Position, but you could have remote opportunity ...

next page

Showing results 1-20

All JobsTechnical Customer Support Representative JobsTechnical Customer Support Representative Jobs in Atlanta, GA

Technical Customer Support Representative information

See Atlanta, GA salary details

$10

$17

$28

How much do technical customer support representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for technical customer support representative in Atlanta, GA is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $21.25 per hour, depending on experience, location, and employer.

What does a technical customer support representative do?

A Technical Customer Support Representative assists customers by troubleshooting technical issues related to products or services, often over the phone, email, or live chat. They help diagnose problems, provide solutions or workarounds, and may guide users through complex procedures. Their role is to ensure customers have a positive experience by resolving technical concerns promptly and effectively. They also document customer interactions and may escalate unresolved issues to higher-level support or engineering teams. Strong communication and technical skills are essential for this position.

What are the key skills and qualifications needed to thrive as a technical customer support representative?

To thrive as a Technical Customer Support Representative, you need strong problem-solving abilities, a solid understanding of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems like Zendesk or Salesforce, as well as knowledge of CRM tools and basic troubleshooting protocols, is often required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting customers and de-escalating issues. These combined skills ensure quick resolution of technical problems, high customer satisfaction, and contribute to a positive brand reputation.

What are some common challenges faced by technical customer support representatives, and how can they be effectively managed?

Technical Customer Support Representatives often encounter challenges such as troubleshooting complex technical issues, managing high volumes of customer inquiries, and translating technical jargon into clear, user-friendly language. Effective management of these challenges involves strong problem-solving skills, continuous learning to stay updated on product changes, and frequent collaboration with engineering or product teams. Utilizing internal knowledge bases and regular training sessions can also empower representatives to provide accurate and timely support, ultimately improving both customer satisfaction and personal job performance.

What is the difference between Technical Customer Support Representative vs Technical Support Specialist?

AspectTechnical Customer Support RepresentativeTechnical Support Specialist
CredentialsTypically requires a high school diploma or associate degree; certifications like CompTIA A+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, call centers, remote supportHelp desks, technical support teams, remote or on-site
Industry UsageIT, telecommunications, software companiesIT, hardware, software, networking
Common Search/ComparisonYesYes

The main difference is that Technical Customer Support Representatives primarily handle customer inquiries and troubleshooting via calls or chats, focusing on user-facing issues. Technical Support Specialists often have deeper technical expertise, providing more advanced support and resolving complex technical problems. Both roles require similar credentials and work in comparable environments, but the Specialist role typically involves more technical depth.

Is remote technical customer support representative a stressful job?

Remote technical customer support representatives often experience stress due to handling customer issues, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, training, and support tools used, with some roles offering flexible schedules to reduce pressure.
Technical Customer Support Representative jobs near you
Infographic showing various Technical Customer Support Representative job openings in Atlanta, GA as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 85% In-person, 6% Hybrid, and 9% Remote job distribution, with an average salary of $36,871 per year, or $17.7 per hour.

Customer Support Representative

Kennesaw, GA • On-site

Adams Keegan
Human Resources Consulting Services • 51 - 200 employees
Learn more about Adams Keeganexternal

$14.75 - $20/hr

Other

Re-posted 5 days ago

Job description

Customer Support Representative

We are looking for a proactive and personable Customer Support Representative to join our client's team. This role is focused on delivering excellent customer service across phone, email, and chat channels. The successful candidate will assist customers with order updates, sales-related enquiries, and general communication, ensuring a positive and professional experience at every touchpoint.

Technical knowledge is not required but would be advantageous. We value strong communication skills, a positive attitude, and the ability to stay calm and effective in fast-paced or high-pressure situations.

Key Responsibilities
  • Answer incoming customer calls in a friendly, professional, and timely manner
  • Respond to customer queries via email and chat platforms
  • Provide accurate updates on customer orders and delivery timelines
  • Proactively follow up with customers regarding order status, delays, or issues
  • Handle sales-related enquiries, including product information and availability
  • Resolve customer concerns efficiently, escalating complex issues when required
  • Maintain clear and detailed records of customer interactions and transactions
  • Work collaboratively with internal teams (e.g., sales, logistics) to ensure smooth order fulfilment
  • Identify opportunities to improve customer satisfaction and internal processes
Key Skills & Attributes
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with a customer-first mindset
  • Ability to multitask and manage multiple communication channels effectively
  • Calm and solution-oriented under pressure
  • Proactive, resourceful, and able to work independently
  • High attention to detail and strong organisational skills
  • Positive attitude and willingness to learn
Qualifications & Experience
  • Previous experience in customer service or a similar role is preferred
  • Experience with phone-based support and customer communication tools is advantageous
  • Formal qualifications or a degree are not required but will be considered a plus

We're seeking someone who is motivated, dependable, and eager to contribute to a positive customer experience. The ideal candidate is adaptable, responsive, and brings energy and professionalism to their work.

Apply