ZipRecruiter

Log In

1

Technical Customer Support Representative Jobs (NOW HIRING)

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$16/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

HelloGov AI, Inc.

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Hellogov Ai Customer Support Representative HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline ...

Adams Keegan

Customer Support Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

Customer Support Representative We are looking for a proactive and personable Customer Support ... Technical knowledge is not required but would be advantageous. We value strong communication skills ...

MDC Data Centers

Customer Support Representative

Mcallen, TX · On-site

$15.25 - $20.75/hr

Join the MDC Team as a Customer Support Representative! At MDC Data Centers, we're looking for a ... You will serve as a key point of contact for resolving service requests, providing technical ...

Remote VA

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative (Female) Location: Remote Employment Type: Full-Time About the Role: We are seeking a highly skilled and efficient Customer Support Representative (Female) to join our ...

MDC Data Center

Customer Support Representative

Mcallen, TX · On-site

$15.25 - $20.75/hr

Join the MDC Team as a Customer Support Representative! At MDC Data Centers, were looking for a ... You will serve as a key point of contact for resolving service requests, providing technical ...

Card Kingdom

Customer Support Representative

Seattle, WA · On-site

$23.11/hr

Card Kingdom Customer Support Representative I Card Kingdom is looking for a Customer Support Representative I to join our CSR team. The Customer Support Representative is an individual contributor ...

New

next page

Showing results 1-20

All JobsTechnical Customer Support Representative Jobs

Technical Customer Support Representative information

See salary details

$10

$18

$29

How much do technical customer support representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for technical customer support representative in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What is the difference between Technical Customer Support Representative vs Technical Support Specialist?

AspectTechnical Customer Support RepresentativeTechnical Support Specialist
CredentialsTypically requires a high school diploma or associate degree; certifications like CompTIA A+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, call centers, remote supportHelp desks, technical support teams, remote or on-site
Industry UsageIT, telecommunications, software companiesIT, hardware, software, networking
Common Search/ComparisonYesYes

The main difference is that Technical Customer Support Representatives primarily handle customer inquiries and troubleshooting via calls or chats, focusing on user-facing issues. Technical Support Specialists often have deeper technical expertise, providing more advanced support and resolving complex technical problems. Both roles require similar credentials and work in comparable environments, but the Specialist role typically involves more technical depth.

What does a Technical Customer Support Representative do?

A Technical Customer Support Representative assists customers by troubleshooting technical issues related to products or services, often over the phone, email, or live chat. They help diagnose problems, provide solutions or workarounds, and may guide users through complex procedures. Their role is to ensure customers have a positive experience by resolving technical concerns promptly and effectively. They also document customer interactions and may escalate unresolved issues to higher-level support or engineering teams. Strong communication and technical skills are essential for this position.

What are some common challenges faced by Technical Customer Support Representatives, and how can they be effectively managed?

Technical Customer Support Representatives often encounter challenges such as troubleshooting complex technical issues, managing high volumes of customer inquiries, and translating technical jargon into clear, user-friendly language. Effective management of these challenges involves strong problem-solving skills, continuous learning to stay updated on product changes, and frequent collaboration with engineering or product teams. Utilizing internal knowledge bases and regular training sessions can also empower representatives to provide accurate and timely support, ultimately improving both customer satisfaction and personal job performance.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Representative, and why are they important?

To thrive as a Technical Customer Support Representative, you need strong problem-solving abilities, a solid understanding of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems like Zendesk or Salesforce, as well as knowledge of CRM tools and basic troubleshooting protocols, is often required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting customers and de-escalating issues. These combined skills ensure quick resolution of technical problems, high customer satisfaction, and contribute to a positive brand reputation.
More about Technical Customer Support Representative jobs
What cities are hiring for Technical Customer Support Representative jobs? Cities with the most Technical Customer Support Representative job openings:
Who are the top companies hiring for Technical Customer Support Representative jobs? The top employers for Technical Customer Support Representative jobs are:
What states have the most Technical Customer Support Representative jobs? States with the most job openings for Technical Customer Support Representative jobs include:
What job categories do people searching Technical Customer Support Representative jobs look for? The top searched job categories for Technical Customer Support Representative jobs are:
What are popular job titles related to Technical Customer Support Representative jobs? For Technical Customer Support Representative jobs, the most frequently searched job titles are:
Technical Customer Support Representative jobs near you
Infographic showing various Technical Customer Support Representative job openings in the United States as of June 2026, with employment types broken down into 64% Full Time, 33% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.
Technical Customer Support

Technical Customer Support

Mersino Dewatering Inc

Auburn Hills, MI • On-site

$35K - $44K/yr

Full-time

Posted 18 days ago

Job description


Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service. 

We move water.

Location: Auburn Hills, MI

Job Summary:

The Technical Customer Support will be responsible for supporting, troubleshooting, and monitoring alarms on Telemetry devices company wide.

Mersino has over 1600 Fleet Assets outfitted with telemetry devices, monitoring the health and activity of our equipment. This role will focus on customer service, uptime and managing the growing demands and the needs of our internal and external customers.

Responsibilities:

  • Manage daily support calls and support tickets
  • Monitor telemetry devices through Internet of Things (IoT) management software
  • Make proactive callouts for device status
  • Interact with team members to assist in troubleshooting and identifying root cause of system problems
  • Manage and troubleshoot the dispersed telemetry systems company-wide
  • Aid in the development of an Application Patching Process
  • Assist in the process to help improve and enhance the IoT management software

Requirements:

  • 1+ years’ experience on a Customer Support Team
  • communication skills
  • Outstanding Troubleshooting skills
  • Ability to think "outside the box"
  • Initiative and confidence to research and resolve problems
  • Organizational and time management skills
  • Ability to work both independently and as a member of a team
  • Proficient in Microsoft Office applications
  • Experience in a customer facing role
  • Ability to work flexible hours

Specific Expectations:

  • Certifications not required, but are a plus (A+, N+, MCP, MCSA/E, VCP)
  • Internet of Things (IOT) knowledge
  • Basic Software Development process understanding
  • Python, JavaScript, a plus
  • MQTTs, Webservices, a plus

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Mersino is an Equal Opportunity Employer/Veterans/Disabled