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Technical Customer Success Manager Jobs in Indiana

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the ... Excellent verbal and written communication skills with the ability to explain complex and technical ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the ... Excellent verbal and written communication skills with the ability to explain complex and technical ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the ... Excellent verbal and written communication skills with the ability to explain complex and technical ...

Brehob

Be Seen First

Customer Success Team Manager

Indianapolis, IN · On-site

Lead, manage, and mentor the Customer Success Team sales representatives, service quoting specialists, and subject matter experts to provide product material quotes, service quotes, and product ...

Bostondynamics

Contributions to Product and Customer Success * Responds to customers in a voice and tone ... Queue Management to reduce long running issues and drive KPI to manage the issues * Respond to ...

Harris

$22 - $25/hr

Provide technical support to eScholar customers and help manage incoming support issues through ... Support Customer Success and account management activities such as preparing customer materials ...

Selerix

Client Success Manager

Indianapolis, IN · On-site +1

Client Success Manager Department: Client Services Reports To: Manager, Client Services Location ... This position provides superior customer service by providing system knowledge and building and/or ...

Selerix

Client Success Manager

Indianapolis, IN · Hybrid

Client Success Manager Department: Client Services Reports To: Manager, Client Services Location ... This position provides superior customer service by providing system knowledge and building and/or ...

CMA CGM

Customer Success Professional II

Plainfield, IN · On-site

$75K - $79K/yr

Key Responsibilities Customer Engagement & Account Management • Serve as a primary day-to-day contact for assigned customer accounts. • Build strong working relationships with customer ...

Taranis

Customer Success Representative

Westfield, IN · On-site

... Customer Success Representative to partner closely with our Regional Account Managers to drive ... Support Regional Account Managers in expanding and deepening account relationships * Ensure ...

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Showing results 41-60

All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Indiana

Technical Customer Success Manager information

See Indiana salary details

$48.5K

$144.9K

$184.1K

How much do technical customer success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for technical customer success manager in Indiana is $144,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,900.00 and $172,200.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Indiana? For Technical Customer Success Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Technical Customer Success Manager jobs in Indiana look for? The top searched job categories for Technical Customer Success Manager jobs in Indiana are:
What cities in Indiana are hiring for Technical Customer Success Manager jobs? Cities in Indiana with the most Technical Customer Success Manager job openings:
Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $144,911 per year, or $69.7 per hour.

Customer Success Advocate

Kendall Group

Fort Wayne, IN • On-site

Full-time

Posted 17 days ago

Job description

About The Kendall Group
The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary: Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and the customer, advocating for the customers desired goals, and promoting value through the customer experience. You will work closely with sales, marketing, product management, and engineering to ensure that our solution is delivered successfully.
Exciting work you will do:
The essential duties and responsibilities of the Customer Success Advocate will consist of, but are not limited to, the following:
  • Responsible for all post-sale activities as part of the customers' journey, including initial onboarding, social strategy, and Quarterly Business Reviews
  • Identify and lead opportunities for account growth within your managed accounts
  • Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of their entitlements, and collaborate with other Kendall Electric stakeholder teams to ensure adoption
  • Monitor customer usage data and health indicators, translating them into strategies for success
  • Develop an understanding of typical business challenges faced by customers and appropriately map KSA features and associated business benefits to address their needs
  • Become the voice of the customer, working with the sales team to adjust and add future entitlements, and help build the KSA future roadmap
  • Work to identify and/or develop contract expansion opportunities
  • Manage customer account escalations and advocate for the customer cross-departmentally
  • Work closely with the customer to define and monitor success criteria metrics while maintaining overall responsibility for the best interests of the company
  • Other duties as assigned

Competencies you possess:
  • Service Excellence
  • Results, Action Oriented
  • Accountability and Responsibility
  • Teamwork and Collaboration
  • Priority Setting
  • Planning and Organizing
  • Presentation Skills
  • Time Management
  • Establishing Relationships
  • Process Management

What you'll need:
  • Work Experience: 3 years' experience in a customer success related role at a B2B SaaS company
  • Education: Bachelor's degree
  • Analytics/Computer Skills: Proficient with Microsoft Office suite
  • Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
  • Cross-functional skills: Experience working cross-functionally with solution consultants, sales, marketing, project managers, external vendors, and customers; experience with problem solving in a customer engagement environment
  • Communication Skills: Excellent verbal and written communication skills with the ability to explain complex and technical topics in an easily understood manner; experience working with brand image and promoting value through customer experience
  • Physical, Mental and Visual Skills: While performing the duties of this job, the employee is regularly required to sit, talk, and hear; must be able to sit for up to 8 hours per day; reasonable accommodations may be made
  • Physical Environment: Normal office environment
  • Travel: Up to 25% travel

Skills we prefer but don't require:
  • Work Experience: 3 years' experience as a Customer Success Manager; exposure to Industrial Manufacturing
  • Analytics/Computer Skills: Experience with customer success platforms

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

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