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Technical Customer Success Manager Jobs in Indiana

Brehob

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Customer Success Team Manager

Indianapolis, IN · On-site

Lead, manage, and mentor the Customer Success Team sales representatives, service quoting specialists, and subject matter experts to provide product material quotes, service quotes, and product ...

Valve And Meter

Client Success Manager

Indianapolis, IN · On-site +1

$80K/yr

As a Client Success Manager, you will be the primary strategic partner for a portfolio of valued ... HubSpot (CRM) * PlacesScout, Zapier, Ninety * Google Ads, Microsoft Ads, Local Service Ads * Google ...

CMA CGM

Customer Success Professional II

Plainfield, IN · On-site

$75K - $79K/yr

Key Responsibilities Customer Engagement & Account Management • Serve as a primary day-to-day contact for assigned customer accounts. • Build strong working relationships with customer ...

Taranis

Customer Success Representative

Westfield, IN · On-site

... Customer Success Representative to partner closely with our Regional Account Managers to drive ... Support Regional Account Managers in expanding and deepening account relationships * Ensure ...

Global Payments

Technical CSR

Jeffersonville, IN

We are driven by our passion for success and we are proud to deliver best-in-class payment ... At Global Payments, you help businesses grow by transforming how they accept and manage payments.

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All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Indiana

Technical Customer Success Manager information

See Indiana salary details

$48.5K

$144.9K

$184.1K

How much do technical customer success manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for technical customer success manager in Indiana is $144,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,900.00 and $172,200.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Technical Customer Success Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-cost areas may earn higher salaries, often supplemented with bonuses or commissions, especially when managing key accounts or using specialized tools.

Will AI replace CSM?

AI is unlikely to fully replace Technical Customer Success Managers, as their role involves complex interpersonal skills, strategic problem-solving, and understanding customer needs that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and delivering personalized solutions.

What is a technical Customer Success Manager?

A Technical Customer Success Manager (TCSM) is a professional who helps clients implement and optimize technical products or services, ensuring customer satisfaction and retention. They often possess technical skills, such as knowledge of software, APIs, or cloud platforms, and work closely with both customers and technical teams to resolve issues and improve product usage.

Is being a CSM stressful?

Being a Technical Customer Success Manager can be stressful due to managing client expectations, troubleshooting technical issues, and meeting performance metrics. The role often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations. However, workload and stress levels vary depending on company size, industry, and individual workload management.

What is a Technical Customer Success Manager job?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a Technical Customer Success Manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the Technical Customer Success Manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Indiana? For Technical Customer Success Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Technical Customer Success Manager jobs in Indiana look for? The top searched job categories for Technical Customer Success Manager jobs in Indiana are:
What cities in Indiana are hiring for Technical Customer Success Manager jobs? Cities in Indiana with the most Technical Customer Success Manager job openings:
Technical Customer Success Manager jobs near you
Customer Success Team Manager

Customer Success Team Manager

Brehob

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

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Job description

Job Description

To support the needs of inside sales representatives, service quoting specialists, and product subject matter experts in a way that’s helpful, positive, and motivating. Overseeing the department’s daily operation to provide service and product support, quotes, and sales to internal and external customers. Providing direction, feedback and performance reviews to staff.

 

Responsibilities

  • Lead, manage, and mentor the Customer Success Team sales representatives, service quoting specialists, and subject matter experts to provide product material quotes, service quotes, and product support to internal and external customers.  
  • Train and develop team on product information, equipment knowledge, and research skills
  • Prioritize and delegate workload to meet daily demand and quick response for processing sales orders, quotes, and product support to customers, sales, and service departments    
  • Set departmental goals and expectations, establish scorecard metrics to measure productivity
  • Develop training and task procedures for each position and product specialist on the team, providing feedback and quarterly reviews on training progress.
  • Provide performance reviews and annual appraisals for Team Members
  • Work with Outside Service teams to provide service quotes and part support as needed to meet the customer’s expectations
  • Work with the Outside Sales teams to provide service and product support to meet the customer’s expectations
  • Ensure all quotes are logged, and communicated to each Territory Representative
  • Monitor department internal and external customer response times and quote accuracy.
  • Cross training team members appropriately to perform other job functions to ensure department needs are met

Special Skills Required:

  • Great leadership and department management skills,
  • Excellent listening and communication skills
  • Exceptional verbal, and written communications skills
  • Experience with computers and MS Office applications (Outlook, Word, Excel, and PowerPoint)
  • Must have organization, multitasking, communication, and time management skills.
  • Maintain a professional work ethic and demonstrate courtesy and respect in all aspects of the workday and routine.
  • Ability to work as a team leader