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Technical Accounts Manager Jobs in Virginia (NOW HIRING)

T-Mobile

Account Manager, Technical

Herndon, VA · On-site

$62K - $112K/yr

Technical Account Management (Required) * Technical Knowledge (Required) * At least 18 years of age * Legally authorized to work in the United States Travel : Travel Required (Yes/No): Yes DOT ...

Napier AI

Technical Account Manager

Wilmington, VA

Collaborate with various teams to support product roadmap alignment, change management, and release processes. * Facilitate technical discussions and strategic planning sessions with client IT ...

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Technical Accounts Manager information

What is the difference between Technical Accounts Manager vs Customer Success Manager?

AspectTechnical Accounts ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and account management for technical productsCustomer retention, onboarding, and overall satisfaction
Required SkillsTechnical knowledge, troubleshooting, communicationRelationship building, communication, customer advocacy
Work EnvironmentTechnical teams, client sites, support centersSales teams, client offices, remote
CertificationsTechnical certifications (e.g., Cisco, Microsoft)Customer service or management certifications (e.g., CSCP)

The Technical Accounts Manager primarily handles technical support and account management for clients with complex products, requiring technical expertise. In contrast, the Customer Success Manager focuses on ensuring customer satisfaction and retention through relationship management. Both roles are vital in client-facing environments but differ in their core responsibilities and skill sets.

What does a technical accounts manager do?

A Technical Accounts Manager (TAM) serves as a primary technical contact for clients, providing support, guidance, and strategic advice to ensure successful product implementation and usage. They troubleshoot technical issues, coordinate with engineering teams, and help optimize the client's use of the company's products or services. Strong communication skills, technical knowledge, and familiarity with customer management tools are essential for this role.

What is a technical accounts manager salary?

The salary for a Technical Accounts Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Many roles also include bonuses, benefits, and opportunities for professional development in customer success and technical support environments.

What are popular job titles related to Technical Accounts Manager jobs in Virginia?

For Technical Accounts Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Technical Accounts Manager jobs in Virginia look for?

The top searched job categories for Technical Accounts Manager jobs in Virginia are:

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Cities in Virginia with the most Technical Accounts Manager job openings:

Technical Accounts Manager jobs near you

Technical Account Manager (Technical Advisory)

Sonar

Alexandria, VA • On-site

Full-time

Life, Retirement, PTO

Re-posted 25 days ago

Job description

Who is Sonar?

Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.

Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.

We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like:

  • SonarQube: The world's leading AI code review and verification platform.
  • SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.
  • SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.

Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE:

  • Committed to our customers and community.
  • Obsessed with quality.
  • Deliberate in our decisions.
  • Effective as one team.

With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you're hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you.


The Impact You Will Have:
 
Your impact will grow the usage of the SonarQube ecosystem within Accounts, both increase the value they get from our products and their consumption.
 
You objective are to increase the overall Account Sonar maturity, lower the risk of Account churn or downgrade, Increase Account satisfaction, reduce the number of escalations, Increase the number of Sonar sponsors in the Account, Establish and maintain Sonar as a Trusted Advisor in the Account, Entice Accounts to stay current on an Active version of Sonar, to get maximal value and Influence Sonar roadmap to meet Account needs.
 
In a nutshell, any technical activity that brings value both to the Account and to Sonar.
What You Will Do Daily:
  • Actively listen and formalize Account technical pains or other adoption inhibitors
  • Work on plans to overcome customer pains and inhibitors
  • Report product technical or functional gaps internally and advocate for their resolution
  • Evangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvement to the customer
  • Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
  • Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
  • Recruit customer development teams not currently using Sonar
  • "Upgrade" customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
  • Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
  • Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
  • Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
  • Run Quarterly Business Reviews (QBR) with Account Sales representatives
  • Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
  • Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
  • Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, opportunities for improved maturity
  • Track product development within Sonar in order to maintain product expertise
The Experience You Will Need:
  • Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they're enjoyed by users
  • At least 5 years of experience in pre- or post-sales customer-facing activities
  • High listening skills and the ability to formalize and abstract elements expressed by customers and partners
  • Excellent presentation skills with strong written and verbal communication skills
  • Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
  • Attention to details
  • A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations
  • Autonomy to run your activity/plans with limited supervision
Benefits of Working with Sonar:
  • Flexible comprehensive employee benefit package.
  • We encourage usage of our robust time-off allocations. You will receive 25 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.
  • We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
  • Global workforce with employees in 20+ countries representing 35+ unique nationalities.
  • We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
  • Monthly catered events, and team events
Why You Will Love It Here:
  • Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!). 
  • Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains. 
  • We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely.
  • We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them.
  • As the leader in our field, our products and services are as strong as our internal team members.
  • We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization.
In-office culture

We're intentional about this. We believe the best teams are built in the room together. Three anchor days - Mondays, Tuesdays, and Thursdays - create the collaboration rhythm that makes a hub office worth having. 

Candidates need to be genuinely based in the location the role is posted  - if that's not where you are today, we're happy to support relocation for the right person.

We value diversity, equity, and inclusion

At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you need any accommodation, please reach out to us at [email protected]. 

All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date. 

Applications that are submitted through agencies or third party recruiters will not be considered. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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