ZipRecruiter

Log In

1

Technical Accounts Manager Jobs in Virginia (NOW HIRING)

REDLattice

Technical Account Manager

Chantilly, VA · On-site

Technical Account Manager Location: Chantilly, VA At REDLattice, we are a global leader in delivering cutting-edge technical cybersecurity products and services. We are driven by mission-critical and ...

REDLattice

Technical Account Manager

Chantilly, VA · On-site

Technical Account Manager Location: Chantilly, VA At REDLattice, we are a global leader in delivering cutting-edge technical cybersecurity products and services. We are driven by mission-critical and ...

REDLattice

Technical Account Manager

Chantilly, VA · On-site

Technical Account Manager Location: Chantilly, VA At REDLattice, we are a global leader in delivering cutting-edge technical cybersecurity products and services. We are driven by mission-critical and ...

iboss

Technical Account Manager

Richmond, VA · On-site

To learn more, visit The Technical Account Manager (TAM) will play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring ...

iboss

Technical Account Manager

Richmond, VA · On-site

To learn more, visit The Technical Account Manager (TAM) will play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring ...

AvePoint

Technical Account Manager- Google

Richmond, VA · On-site

$75K - $100K/yr

The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role to assist in successful platform integrations ...

AvePoint

Technical Account Manager- Google

Richmond, VA · On-site +1

$75K - $100K/yr

The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role to assist in successful platform integrations ...

AvePoint

Technical Account Manager- Microsoft

Richmond, VA · On-site +1

$75K - $100K/yr

The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role to assist in successful platform integrations ...

AvePoint

Technical Account Manager- Microsoft

Richmond, VA · On-site

$75K - $100K/yr

The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role to assist in successful platform integrations ...

Charles IT

Technical Account Manager

Chesapeake, VA · On-site

Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive We're seeking a highly qualified Technical Account Manager to join our team. This ...

Charles IT

Technical Account Manager

Chesapeake, VA · On-site

Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive We're seeking a highly qualified Technical Account Manager to join our team. This ...

Charles IT

Technical Account Manager

Chesapeake, VA

Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive We're seeking a highly qualified Technical Account Manager to join our team. This ...

Stryten Energy

Strategic Accounts Manager

Richmond, VA · Remote

$115K - $130K/yr

Ensure coverage of accounts through OEM and Regional Managers as well as internal support staff ... Technical competency and be PC proficient, including standard business software and the Internet.

Stryten Energy

Strategic Accounts Manager

Richmond, VA · Remote

$115K - $130K/yr

Ensure coverage of accounts through OEM and Regional Managers as well as internal support staff ... Technical competency and be PC proficient, including standard business software and the Internet.

next page

Showing results 1-20

All JobsTechnical Accounts JobsTechnical Accounts Manager JobsTechnical Accounts Manager Jobs in Virginia

Technical Accounts Manager information

What is the difference between Technical Accounts Manager vs Customer Success Manager?

AspectTechnical Accounts ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and account management for technical productsCustomer retention, onboarding, and overall satisfaction
Required SkillsTechnical knowledge, troubleshooting, communicationRelationship building, communication, customer advocacy
Work EnvironmentTechnical teams, client sites, support centersSales teams, client offices, remote
CertificationsTechnical certifications (e.g., Cisco, Microsoft)Customer service or management certifications (e.g., CSCP)

The Technical Accounts Manager primarily handles technical support and account management for clients with complex products, requiring technical expertise. In contrast, the Customer Success Manager focuses on ensuring customer satisfaction and retention through relationship management. Both roles are vital in client-facing environments but differ in their core responsibilities and skill sets.

What are popular job titles related to Technical Accounts Manager jobs in Virginia? For Technical Accounts Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Technical Accounts Manager jobs in Virginia look for? The top searched job categories for Technical Accounts Manager jobs in Virginia are:
What cities in Virginia are hiring for Technical Accounts Manager jobs? Cities in Virginia with the most Technical Accounts Manager job openings:
Technical Accounts Manager jobs near you

Technical Account Manager

REDLattice

Chantilly, VA • On-site

Full-time

Re-posted yesterday

Job description

Technical Account Manager
Location: Chantilly, VA
At REDLattice, we are a global leader in delivering cutting-edge technical cybersecurity products and services. We are driven by mission-critical and innovative work that directly contributes to protecting our nation's and strategic partners' most vital infrastructure. Our teams lead advanced vulnerability analysis and develop tailored cyber solutions to meet the demands of rapidly evolving mission space. With offices in Northern Virginia, Melbourne, Florida, Tel Aviv, Israel, and other strategic locations, REDLattice is growing rapidly to meet the evolving needs of our customers.
REDLattice is seeking a skilled Technical Account Manager to support our government customers by maintaining customer-deployed infrastructure, providing advanced technical support, and ensuring the successful operation of mission-critical systems. This role combines hands-on technical troubleshooting with direct customer engagement, serving as a trusted technical resource while coordinating with Product, Engineering, Infrastructure, and Operations teams to resolve complex issues.
Successful candidates will work directly with customer environments, including Linux servers, network services, VPNs, security solutions, monitoring platforms, and other enterprise technologies while solving challenging technical problems in a fast-paced mission environment.
Responsibilities:
  • Serve as a primary technical point of contact for customer support escalations and ongoing operational issues.
  • Own customer issues from escalation through resolution, ensuring timely communication and follow-through.
  • Investigate and troubleshoot complex technical issues across customer environments and deployed systems.
  • Analyze logs, system behavior, and infrastructure performance to identify root causes and implement solutions.
  • Maintain clear and proactive communication with customers throughout the issue resolution lifecycle.
  • Document support activities, troubleshooting efforts, and resolutions within CRM and ticketing systems.
  • Escalate complex issues to Engineering, Product, or Infrastructure teams as appropriate.
  • Work closely with Account Managers to ensure coordinated customer communication and successful outcomes.
  • Support customer-deployed Linux servers, network services, VPNs, security solutions, monitoring platforms, and related infrastructure.
  • Install and maintain hardware, software, operating systems, patches, and system updates.
  • Provide remote and on-site technical support to end users and customer organizations.
  • Implement security policies and best practices across endpoints and server environments.
  • Contribute to internal documentation, troubleshooting guides, and knowledge base improvements.
  • Support global customers as part of a follow-the-sun support model.
  • Collaborate closely with Infrastructure, Product, R&D, and Operations teams to resolve technical challenges and improve customer experience.
Required Qualifications:
  • Minimum of two (2) years of experience in technical support, customer support engineering, technical account management, systems administration, or a related field.
  • Strong experience with Linux/Unix operating systems.
  • Experience troubleshooting complex systems and analyzing application, server, and infrastructure logs.
  • Understanding of networking concepts, network services, VPNs, firewalls, and modern infrastructure environments.
  • Experience supporting enterprise applications and customer-facing technical environments.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work effectively across multiple teams and time zones.
  • Ability to work flexible and non-standard hours as required by customer operations.
Preferred Qualifications:
  • Experience with Kubernetes, Docker, or cloud-based environments.
  • Experience working directly with enterprise customers in a support or account management capacity.
  • Background in cybersecurity, network security, or enterprise software solutions.
  • Familiarity with SQL and NoSQL databases and query troubleshooting.
  • Experience supporting mission-critical or high-availability environments.
  • Prior experience supporting government, defense, or intelligence community customers.
  • Deep understanding of IP and cellular networks and experience supporting scalable distributed systems.
  • Familiarity with troubleshooting electronic communications components and digital network systems.
  • Active security clearance.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and innovative work culture.
Why Join REDLattice?
  • Work on mission-driven technology at the cutting edge of cybersecurity and national defense.
  • Join a passionate, elite team of innovators and problem-solvers.
  • Competitive compensation and comprehensive benefits.
  • Opportunities for career growth and leadership development.
  • Be part of a culture that values innovation, collaboration, and continuous learning.
Equal Employment Opportunity Statement
REDLattice is an equal-opportunity employer. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, or any other protected status.
Join us at REDLattice and help shape the future of cyber innovation and national security. Apply today!

Apply