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Technical Account Manager Jobs in Puerto Rico (NOW HIRING)

Kelly Services

PR

$65/hr

... account. In addition, employees are entitled to earn paid sick leave under the applicable state or ... Looking to work with leading project management organizations at top companies around the world?

Service Corporation International

Collections of all accounts receivable * Verifications and payments of all accounts payable ... High school diploma, GED or completion of a diploma-training program at a college or technical ...

Service Corporation International

Collections of all accounts receivable * Verifications and payments of all accounts payable ... High school diploma, GED or completion of a diploma-training program at a college or technical ...

W3Global Inc.

PR

$90K - $120K/yr

Our recruiters and account managers are passionate about connecting qualified professionals with ... We are committed to providing both technical support and industry expertise to simplify the hiring ...

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Technical Account Manager information

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

More about Technical Account Manager jobs

What are popular job titles related to Technical Account Manager jobs in Puerto Rico?

For Technical Account Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Technical Account Manager jobs in Puerto Rico look for?

The top searched job categories for Technical Account Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Technical Account Manager jobs?

Cities in Puerto Rico with the most Technical Account Manager job openings:

Technical Account Manager jobs near you
Infographic showing various Technical Account Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Temporary, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Office Manager

Service Corporation International

Caguas, PR • On-site

Full-time

Re-posted 12 days ago

Service Corporation International rating

6.6

Company rating: 6.6 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.
Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.
JOB RESPONSIBILITIES
Accounting Function Oversight
  • Collections of all accounts receivable
  • Verifications and payments of all accounts payable invoices
  • Controls of receipt and deposit of cash payments received
  • Maintains petty cash account and disburses the same in accordance with company policies and procedures
  • Reconciliations of all accounts
  • Cash advance checks
  • Same Day Check requests
  • Bank deposits
  • Verifies/audits cash disbursement reports
  • Tracks Capital Expenditure Authorizations (CEAs)

Operational Activities
  • Orders supplies for the office and completes inventory counts
  • Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets
  • Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments
  • Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
  • Schedules incoming orders and drivers for the ambulate service
  • Completes various funeral/cemetery reports and files accurately
  • Supports Sales as necessary requiring an understanding of JD Powers
  • Assures compliance with all Company policies and procedures to include
    • Sarbanes Oxley (SOX) audit
    • Dignity University (DU) training
    • Interment Verification Training (IVT) audits
    • Day Sales Outstanding's (DSO) related to financial and administrative areas
  • Assists in preparing and/or overseeing all funeral/cemetery-related forms
  • Reviews time cards and administers corporate payroll policies and procedures
  • Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9's, etc.).
  • Ensures new associates receive new hire orientation
  • Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators
  • Maintains vehicle records/licenses
  • Processes expense reports
  • Updates General Price Lists (GPLs)
  • Manages all Alarm Systems (codes, working order, etc.)
  • Assists with funeral services and "Making Everlasting Memories" (MEMs) as needed
  • Coordinates daily activities with business unit as well as other departments
  • Trains associates in the proper administration of policies and procedures
  • Services customers by interacting with families in a professional and compassionate manner
  • Maintains and updates customer records
  • Updates company website with current obituaries and ensures obituaries are placed in newspapers
  • Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
  • Behaves in a supportive way to enrich the work environment
  • Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
  • Performs other duties as assigned

MINIMUM REQUIREMENTS
Education
  • High school diploma, GED or completion of a diploma-training program at a college or technical school

Experience
  • Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required

Knowledge, Skills and Abilities
  • Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required
  • Excellent communication skills both orally and in writing
  • High level of compassion, integrity, and confidentiality
  • Problem solving skills
  • Ability to multi task and set priorities
  • Detail oriented
  • Must be flexible and able to function in a face-paced environment

WORK CONDITIONS
Work Environment
  • Professional Dress is required when in contact with families.

Work Postures
  • Sitting continuously for many hours per day, up to 6 hours per day
  • Climbing stairs to access buildings frequently

Physical Demands
  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours
  • Working beyond "standard" hours as the need arises

Postal Code: 00725
Category (Portal Searching): Operations
Job Location: US-PR - Caguas

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