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Technical Account Manager Jobs in Puerto Rico (NOW HIRING)

Mentor Technical Group

RELIABILITY ENGINEER

Carolina, PR · On-site

$100 - $125/hr

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Manage accounts efficiently, and accurately, providing solutions to clients, while identifying and ...

New

RosadoToledo&

Account Executive

San Juan, PR · On-site

Part stage manager and part juggler, the Account Executive knows how to keep a lot of balls in the ... ensure technical feasibility, resource availability, and allocation. * Analyze outcomes and ...

Liberty Latin America Communications, Inc.

PR

Engage Business Sales Engineer in technical aspects of the sales cycle. * Assure the usage of ... Keep Managers informed of daily sales activities and production results. * Attend daily, weekly ...

Liberty Latin America Communications, Inc.

PR · On-site

Engage Business Sales Engineer in technical aspects of the sales cycle. * Assure the usage of ... Keep Managers informed of daily sales activities and production results. * Attend daily, weekly ...

UHS

PR · On-site

Responsibilities FHCHS of PR, Inc. organization with extensive experience in managing mental health ... The Account Executive will serve as a liaison with the customer to ensure that all requests ...

sup3rnova

Account Executive

San Juan, PR · On-site

Manage day-to-day client communications, providing proactive support and anticipating needs ... Account Executive, Brand Strategist, or similar role in marketing * A solid grasp of the full ...

SPANISH BROADCASTING

PR · On-site

Services and maintains existing accounts. * Familiar with standard sales concepts, practices, and ... Works under the general supervision of the Local Sales Manager. Essential duties and ...

Money Group

Program Manager, Sponsorships

San Juan, PR · On-site

$100 - $125/hr

Identify sponsorship-related technical, tracking, reporting, dashboard, and product needs and ... You can follow our Instagram account @lifeatmoney for more information about our company and ...

Liberty Latin America Communications, Inc.

PR · On-site

As an Application Sales Consultant you will be responsible for serving as a subject matter authority on technical solutions to assist in the account management and revenue generation and sales of ...

RiskOne HR Consulting

Account Executive

San Juan, PR · On-site

Estamos en la busqueda de Account Executive que se quiera unir a nuestra unidad de Seguros de Propiedad y Contingencia reportandose al Director de Departamento. El Ejecutivo de Cuenta sera ...

Medimpact

Account Executive II

San Juan, PR · On-site

$125 - $150/hr

## Account Executive IIApplylocations: Remotetime type: Full timeposted on: Posted 2 Days Agojob ... By managing all aspects of the client business relationships with minimal direct oversight and ...

GOEBEL FIXTURE COMPANY

Account Executive

San Juan, PR · On-site

$60 - $80/hr

Estamos en la búsqueda de Account Executive que se quiera unir a nuestra unidad de Seguros de Propiedad y Contingencia reportándose al Director de Departamento. El Ejecutivo de Cuenta será ...

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All JobsTechnical Account JobsTechnical Account Manager JobsTechnical Account Manager Jobs in Puerto Rico

Technical Account Manager information

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

More about Technical Account Manager jobs

What are popular job titles related to Technical Account Manager jobs in Puerto Rico?

For Technical Account Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Technical Account Manager jobs in Puerto Rico look for?

The top searched job categories for Technical Account Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Technical Account Manager jobs?

Cities in Puerto Rico with the most Technical Account Manager job openings:

Technical Account Manager jobs near you
Infographic showing various Technical Account Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

RELIABILITY ENGINEER

Mentor Technical Group

Carolina, PR • On-site

$100 - $125/hr

Other

Posted 2 days ago

New

Job description

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices in Caguas, PR, Boston, MA & San Francisco, CA and we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America.

  • Develop and establish strategies and methods that improve preventive/predictive maintenance across multiple locations.
  • Lead Maintenance and Operations improvement projects across multiple locations.
  • Maximize clients’ equipment reliability focusing on equipment availability, equipment downtime reduction, and maintenance cost reductions.
  • Use reliability processes to implement risk assessments and financial justifications to advise clients on asset management. Technical writing of PM’s, PM reviews, PM modifications, Root Cause Failure Analysis (RCFA), Failure Mode and Effect Analysis (FMEA), Failure Mode and Criticality Analysis (FMCA), management of Computer Maintenance Management System (CMMS).
  • Oversee activities directly related to providing services.
  • Train employees on Reliability Centered Maintenance (RCM), Reliability technologies, Maintenance planning and CMMS systems
  • Preserve MENTOR Technical Group as the preferred provider for reliability services.
Specific Duties, Activities and Resposabilities
  • Establish, monitor and report metrics for customer service levels and key business indicators for the division
  • Direct the training and performance evaluations of reliability, maintenance planning and CMMS staff and oversee their activities.
  • Manage accounts efficiently, and accurately, providing solutions to clients, while identifying and prioritizing opportunities for project continuity and/or the creation of new accounts.
  • Manage Asset Management improvement project across the division.
  • Standardize Reliability Operations practices across Mentor Operations
  • Monitor Customer Service Satisfaction and take steps to increase to highest level.Assure that all Human Resources and Finance matter requirements are in compliance
  • Develop timely performance appraisals for direct reports.
  • Monitor Customer Service Satisfaction and take steps to increase to highest level.
  • Models company values and ethical behavior in all relationships with internal and external customers.Formulate, direct and coordinate activities to promote products and services.
  • Teach, mentor and train employees on reliability and/or maintenance activities methodologies.
  • Must be a team player committed to developing and working in a quality environment.
  • Perform additional duties as assigned by direct supervisor to support normal operations
Educational or Equivalent Requirements
  • Bachelor’s Degree Engineering field is required, ME is preferred.
  • Maintenance and Reliability Professional or Reliability Leader Certification will be highly preferred
  • Vibration Analyst or Thermography Certification will be considered a plus.
  • Project Management Certification will be considered a plus.

Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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